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Joel Rife
Tech ID#: 16
Reviews: 91
Average: 4.95 stars

Joel Rife

Residential Technicians
Joel Rife has received 91 reviews, averaging:

Joel Rife's Bio:

Joel spent 10+ years in the garage door business, both in service and manufacturing, before joining the Precision team.
Review:

your description under "write a review" is confusing so I am just going to give a review for total experience. Positives: Joel professional approach. Seems well trained, presents himself well and seems and decent communications skills. Improvement areas: Perception is precision has "used car salesman" approach from my first contact on the phone the presentation of quotes on the tablet I never felt like I was a valued customer and the goal was to see how much could be milked from the customer. I think you can get your margin and still make the customer feel like they are getting value from the service. Call before you arrive as promised when appointment was made BTW... your web site says if a vendor only gives one year warranty on a spring the hardware is "cheap". I was told I had a one year warranty on the spring quoted. you may want to clean that up :)
Jim
Service Provided:
Garage Door Repair
Product:
Springs
Review:

Joel did a terrific job on the install of a new unit. Very pleased. He helped me sync up my car to the garage opener.
Gary Kovarik
A Response from: Clark Wolfsberger

THANK YOU! We pride ourselves on great customer service and love hearing that we have met that goal. We work every day to improve and will keep doing that. Take care.

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Door was out of balance. Joel Rife was the technician who handled the job. He was excellent......presented himself well, was obviously very qualified, explained what he was doing and handled the fix promptly. He spoke highly of the company and the management. I am committed to Precision for future repairs/replacements!
Larry Pfile
A Response from: Clark Wolfsberger

Larry, thank you for the 5 Star review. We love them over here. It is so nice knowing that we are making customer's happy. Let us know if there is anything else we can do for you. Take care.

Service Provided:
Broken Garage Door Spring Repair
Review:

We’ve used their services twice and have been very happy each time. Very prompt response and technician was very polite and professional.
Phyllis Martinez
Service Provided:
Garage Door Repair
Review:

Great job Joel!
Gary Deffendall
A Response from: Clark Wolfsberger

Yeah! Thank you

Service Provided:
Garage Door Repair
Review:

Joel was prompt, knowledgeable and he fixed it quickly. He did a very nice job.
Anthony Cissi
A Response from: Clark Wolfsberger

Anthony, Thank you! I will let Joel of his great work. He too will thank you.

Service Provided:
Garage Door Opener Repair
Review:

Great service! I had a broken spring and had it replaced. A co-worker recommended Precision to me and I am glad he gave me the contact info. When technician, Joel, arrived he was very professional, courteous, fast and pleasant to talk with. Very knowledgeable in answering questions I had as well as helpful in providing tips and safety issues. Definitely would recommend Precision to others. Thank you.
MaryEllen
A Response from: Clark Wolfsberger

Thank you MaryEllen. We take pride in our service and feel we have the best techs in the business. Let us know if there is anything else we can do for you.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

We had a new garage door opener installed today. Technicians were courteous, professional and did an excellent job. We give them a 5 star rating! It truly was a pleasure. We chose Precision because you had a five star rating on the internet.
Bob and Kathy Sutphen
A Response from: Clark Wolfsberger

Joel will love to hear about your 5 star review. I will let him know. He is one of our best techs.

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Joel came out on Sunday for a broken garage door. Very knowledgeable and professional. Could not have been happier with service and grateful to have door fixed so quickly on a weekend urgently.
Rosie Capelli
A Response from: Clark Wolfsberger

Hello Rosie, thank you for the nice review. I will tell Joel.

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Very professional and courteous. Even called to see if he could arrive early! Very satisfied customer.
Brian Lilly
Service Provided:
Garage Door Repair
Product:
Cables
Review:

Fixed my broken Springs on my door. Very Efficient workers. Highly Recommended
Royce Dempsey
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

The technician was very pleasant addressed my concerns fixed the garage door. I’ll give them five stars
Michelle Dickneite
A Response from: Clark Wolfsberger

Michelle, Joel, your service tech and I both thank you! We love the 5 star reviews and work hard every day to receive them. I will alert Joel of your review.

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Joel was on time professional covered my repairs and compleated the job in moderate time.
Ron Kinnison
A Response from: Clark Wolfsberger

Ron, thank you for the very super 5 Star review! We sure appreciate your business.

Service Provided:
Garage Door Repair
Review:

Joel was on time and very professional. Explained all options extremely well and did excellent work in a timely manner. Definitely recommend!
Collin Woodside
A Response from: Clark Wolfsberger

Collin, Thank you for the very nice review. We love them and strive for them every day. We are not happy until you are happy.

Service Provided:
Garage Door Opener Repair
Product:
Opener
Review:

Joel was on time. Outgoing and professional. Prompt repair service. Five Stars.
Scott B
A Response from: Clark Wolfsberger

Yippee! 5 Stars!!! Thank you Scott. It makes us feel terrific knowing that we made you happy and satisfied.

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Really a great tech. Could not have been nicer
Boyd Atteberry
Service Provided:
Garage Door Repair
Review:

In and out in 39 minutes. Joel was fantastic... Friendly and professional. Very clear about options and was able to fix with the less expensive option. I am completely satisfied and will recommend this service to anyone I know. Thanks
Marybeth Hale
Service Provided:
Garage Door Repair
Review:

Great service!
Lisa Fusz
Service Provided:
Garage Door Opener Repair
Review:

Fast and professional service.
Leah Alexander
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

We were very satisfied with the service call. The service tech was quick and pleasant.
Thom Avery
A Response from: Clark Wolfsberger

Thank you for the 5 star review!!! We sure like it when we meet the customer's expectation.

Service Provided:
Garage Door Repair
Review:

Joel gave us really great service! He communicated extremely well from the time he phoned to confirm our appointment, to phoning when on his way, to his detail in communicating the issue of the seal replacement for the outside of the garage door. I hope to request him in the future!
Gary Kartye
A Response from: Clark Wolfsberger

Thank you for the awesome review!!! We love to hear that our customers are happy.

Service Provided:
Garage Door Repair
Review:

Joel is fantastic! Love this company. Others in the area could learn from this companies commitment to customer service. Thank you
Terry Whittum
A Response from: Clark Wolfsberger

Thank you Terry for the kind 5 Star review. Your words are nice vindication of what we are all about here and what we want to be like. Thank you.

Service Provided:
Garage Door Opener Repair
Review:

Very prompt and courteous !! Made time to come out on a Sunday when we were scheduled for Tuesday afternoon!
Jeff Raftery
A Response from: Clark Wolfsberger

Thank you Jeff and I am glad we could make your Sunday time for you. We want nothing more than to make our customers happy...the rest will happen.

Service Provided:
Broken Garage Door Spring Repair
Review:

Joel arrived on time. He was friendly, informative, and professional. It was a pleasure doing business with your company. Joel made the repairs promptly and I was back to my day as I hoped. I will recommend your company to my friends and relatives! Thanks Again! Joe
Joseph Peacher
Service Provided:
Garage Door Repair
Product:
Springs
Review:

5 star rating. Very professional, but at the same time, sensitive to the needs of the customer. Very efficient. Thank you for your response to my emergency in just a timely manner.
Diane Webb
A Response from: Clark Wolfsberger

Diane, thank you for taking the time to fill out a review. We are so glad you were happy with your service and please let us know if there is anything else we can do. Take care

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Excellent Service! On time and professional, Thanks!
Sara
A Response from: Clark Wolfsberger

Sara, thank you for the nice review.

Service Provided:
Garage Door Repair
Product:
Belt Drive Garage Door Opener
Review:

The service in setting up the appointment was handled very professionally. They took there time to find and earlier time slot for us to get the garbage door spring repaired. The service from the technician, Joel Rife was extremely professionally. I would recommend this company to anyone needing garage door service. I also appreciated the email with the photos of the technicians and who was assigned to our job. Made us feel a lot safer of letting a stranger into our home.
Mike Conley
A Response from: Clark Wolfsberger

Thank you Mr. Conley for the nice review. I will pass this along to Joel. Have a great weekend.

Service Provided:
Broken Garage Door Spring Repair
Review:

Excellent service!! Thanks!
Nicole Mcrae
A Response from: Clark Wolfsberger

Nicole, thank you for taking the time to give us a 5 Star review. The best possible service is so important to us.

Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
Review:

My niece suggested your product. Service man was on time, polite and did a thorough job.
Bunte Ellison
A Response from: Clark Wolfsberger

So cool to hear of this referral and the 5 star review. This let's us know that we are doing it right and will continue to try and improve.

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Service was five star. I thinks this says it all
Billy Ashley
A Response from: Clark Wolfsberger

Mr. Ashley, Thank you for the nice review. We love it when our customers are happy.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
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