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Read what people are saying
about Precision Garage Door in:

St. Charles County, MO

Precision Garage Door of St. Louis
has received 135 reviews, averaging 4.92 Stars:
Review:

My problem was with the door opener. The wi-fi was not working at all. The remote, the wall switch, and the Homelink in my car were working fine. I just had no wi-fi connection. The tech that was assigned to my call didn't really understand the difference between the remotes and the wi-fi. Fortunatly, the person that was with him (I didn't get his name, but he was from Memphis and was doing some kind of training) knew right away that the problem was a bad logic board and that it needed to be replaced. Everything is working just fine now.
Donald Bowling
A Response from: Clark Wolfsberger

Hello Donald and thank you for the feedback. I am sorry you had a delay in your repair but glad we had a tech there to diagnose the problem and solve it. We do continual training throughout the year so we are constantly improving so this does not happen again. We believe we have theist techs in the business. I am a bit surprised that your tech did not recognize that quickly as he is a seasoned tech and has come across similar cases before. I will talk with him as well as give you a call to see if there is anything else we can do for you. Take care. Clark

Service Provided:
Garage Door Opener Repair
Review:

We have history with this organization- their service is always outstanding. When I had trouble opening the garage door- I didn’t consider anyone else. They are truly professionals
Albert Swanegan
A Response from: Clark Wolfsberger

Thank you Albert for the 5 Star review!!!! We like to think of ourselves as a Customer Service Company while we repair and installs garage doors. Take care Clark

Service Provided:
Garage Door Repair
Review:

Kevin was not only on time, but he was even early. He was super patient and didn't judge me for how I damaged my garage door. LOL. Kevin explained everything thoroughly, and I was confident that the repair that was needed, was being done correctly.
Liz Clawson
A Response from: Clark Wolfsberger

Hello Liz and thank you for the nice 5 Star review. Yes, we don't care how they broke, we just care that we fix them so that the customer is super happy. We love it when we know we have made a customer happy. Take care. Clark

Service Provided:
Garage Door Repair
Review:

John was very informative and comprehensive.
Gary Kovarik
A Response from: Clark Wolfsberger

Hello Gary and thank you for taking the time to give us a 5 Star review!! We love them. I will let John know as he too will be excited. Thank you for using Precision and welcome to the family. Clark

Service Provided:
Garage Door Opener Repair
Review:

Kevin was very knowlegeable and helpful. He got right to work and finished quickly. I highly recommend him.
Janiece Donaldson
Service Provided:
Garage Door Repair
Review:

Technician Mike Davis came out to my home to give me an estimate on replacing our existing equipment. Mike was prompt, courteous, and professional, as well as down to earth and east going. Mike provided me with great information on the companies products and warranties as well as no nonsense and honest opinions (which I was very impressed with). Mike represented his company very well and management should pay attention to reviews like these.
Antwan Boyd
A Response from: Clark Wolfsberger

YYYYIIIIPPPPEEE! We sure love our 5 Star reviews! I will alert Mike as he too will be thrilled. Thank you for your business and I am glad we honored that with the kind of service your deserve. Take care Clark

Service Provided:
Garage Door Opener Install
Review:

Prompt, courteous and friendly service. John kept me informed about the whole job and was very friendly even when I asked questions. I could not be more happy with any company. Thank you
Don Rogers
Service Provided:
Garage Door Repair
Review:

I have been using Precision for the last 5 years. The service is always reliable and on time. John Nair the technician I had today, as all the other technician's was reliable and listed the options. Thanks again for the remarkable service Jason Hemann
Hemann
Service Provided:
Garage Door Repair
Product:
Springs
Review:

Chris Newman was out to look at our garage door today, and he did an excellent job. I have been with Precision Door for a couple of years and I would recommend this company to all.
Sandra Meyer
Service Provided:
Garage Door Opener Repair
Review:

Tech was very knowledgeable and definitely listened to my concerns before making recommendations.
Sean Nottingham
A Response from: Clark Wolfsberger

Hello Sean, I am so happy that your found Precision the company we strive for each day. Thank you for the 5 Star review!!!!! I will tell Adam, your tech, as he too will be happy. Take care

Service Provided:
Garage Door Opener Repair
Product:
Belt Drive Garage Door Opener
Review:

Called last nite. Appt this morning. Set up repair. So far GREAT!
Christine Niebrugge
A Response from: Clark Wolfsberger

Hello Christine. Thank you for the very nice 5 Star review!! We love them!

Service Provided:
Garage Door Repair
Review:

Prices too high! Shawn is a nice guy, seems to know his stuff, although I am a bit perplexed about the "LED bulb fries the motor" epidemic...several garage door pro's I check with know nothing about it. Maybe they are just not in the know. I guess I am a case in point to prove it. Again, 3 other sources I checked with on the work I still need done are all lower than Precision, and 2 were FAR lower, and for better equipment. So, I will never recommend your firm to anyone.
Mike Dumm
A Response from: Clark Wolfsberger

Hello Mike, I will call you so we can go over your experience and help us learn how we can improve. I will tell you that it is true that the new LED bulbs fry and disrupt the logic boards in the operators. I agree it is strange but true. The new operators now can accommodate the LED bulbs. As far as the pricing, we can discuss when we speak but it is surprising that the others had better equipment because we have the best in the industry..Our high cycle springs are 100,000 cycles where others are 25,000 cycles, our rollers are enclosed to prevent dust, crime and moisture that can weaken and cause friction and poor rolling, our cables are thicker and contain more strands to improve strength and longevity. Mike, thanks for the input.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

I called on Fri. And was given appt.on Sun. I had Joel repair springs in garage. He was professional & arrived right on time.
Sue Hellebusch
A Response from: Clark Wolfsberger

Thank you Sue for the excellent review. I will pass this on to Joel as he too will be very happy. Thank you for your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Amazing work! Great pricing! Shawn and Jeffery were very helpful and we will for sure be using you again if we ever need anything else done!!
Nicole Kean
A Response from: Clark Wolfsberger

Nicole, welcome the family! We work hard for our 5 star reviews but they come easy when we focus on the customer. Thats our goal. Take care Clark

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Shawn did a great job installing a new opener and making sure everything was top notch. In an hour or so he had everything taken care of and working again. He was very professional and did some great work. The garage door has never opened so well.
Jeremy Ferguson
A Response from: Clark Wolfsberger

5 Star Review!!!! Thank you. We are so happy that you are happy. It is what drives us.

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Daniel was able to diagnose our problem very quickly and repaired our garage remotes. Who would have thought that the LED light bulbs in the garage door system remitted with a chip inside of the bulb a radio signal that interferes with the remote signal. He removed the light bulbs and was able to program the remotes and key pads. Great work Daniel!!
Kevin McGaughey
A Response from: Clark Wolfsberger

Hello Kevin and thank you for the very nice review. Yes, its crazy that a light bulb can mess with the signal. The newer openers produced will have some updated so that doesn't happen anymore. Thanks again for taking the time to fill out a review. Take care Clark

Service Provided:
Garage Door Opener Repair
Review:

They were willing to come out same day but with work they had weekend option. Mike the tech was very friendly and helpfully. Whole experience was amazing!
Marc and Denise Harris
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Precision is great service company, and they have to be one of the best communicating companies I have every worked with. If I could give them 10 stars, I would in customer service. I had a broken torsion spring on my 16x7 garage door, and my garage door was out of commission! I called them at 7AM the next day, and they had someone at my door within 2 hours! I got an e-mail from them stating the status, and a phone call from my service tech letting me know he was ahead of schedule and could come earlier than anticipated. At that point I was impressed. The only glitch, and the reason for me knocking them down two stars was their quote. (Read further). I am a handy person; I do most of my own home-remodeling projects and maintain my own vehicles services (oil changes, etc.), but didn't feel comfortable at first trying to fix the garage door because of all safety concerns of springs, so I called Precision. I dropped Precision two stars because I felt their prices were a very steep, almost to the point where they are taking advantage of the market knowing you are stuck without them fixing your door. The technician originally quoted $500 that included a stiffener plate for the opener (that tore my garage door when the spring broke) and a replacement center bearing (which was at the end of life), and I just felt the price was not fair market. I was expecting $200-300, and was not ready to pay $500 to have my 25 year old garage door fixed when the hinges and rollers are all starting to show signs of fatigue. Therefore, I declined the service despite a nominal ($59) service charge fee and decided to fix myself. (Keep in mind - I was willing to pay $200 or even $350 to have the door repaired, but when I got the quote - I felt taken advantage of, and at that point - the price did not matter.) I ordered two new springs, and an industrial-grade center-bearing on Amazon), and a stiffener plate for my garage door from Lowes and wound up doing the project myself for less than $75. Granted, Precision pays their service techs (probably $50/hour), but I was amazed at how much markup Precision has in their quotes, so if you are a person who cannot fix things, then you are stuck paying the price! No knock on Precision as they did a great job servicing me, but I believe their prices are 50% higher than I expected. If you are a person that has no home-improvement skills, then you are stuck paying $400-$500 to have your springs replaced .. but, if you are somewhat handy, then don't be afraid to replace the springs yourself at a fraction of the cost. As long as you don't have extension springs, the risk of getting hurt is almost negligible.
Daryl
Service Provided:
Garage Door Repair
Product:
Springs
Review:

Have used your company before and I have always been pleased. The work done today was to repair the garage door and the service man Joel was very professional, courteous and knowledgeable.
Bernie Malensky
A Response from: Clark Wolfsberger

Hello Bernie, Yeah!!! 5 Stars!!!! Joel will love it! I will let him know. We work hard to earn our 5 star reviews. It's why get up in the morning. Take care Clark

Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener
Review:

The service included replacing springs, rollers and the bottom weather stripping (which initiated the call). Precision was one of the companies recommended by Home Advisor. The service was scheduled the day following my call. The service technician, John Nair, was very professional and extremely knowledgeable with 18 years of experience. He offered several repair alternatives. The entire repair was completed in about 90 minutes and includes a 5 year parts and labor warranty. The door now operates smoothly and much more quietly. I'm am very pleased with the overall experience with Precision, although the quoted price was higher than anticipated.
Bob Burnham
A Response from: Clark Wolfsberger

Thank you!!!!! We love our 5 STAR ratings. We work every day to earn a 5 Star review and love it when it happens. We only want 5 star reviews and working for a perfect record. Thanks again Clark

Service Provided:
Garage Door Repair
Product:
Springs
Review:

John was very prompt and did a excellent job at inspectioning my problem on the garage door. He explained all that needed to be fixed and gave me options for repairing it.John was very professional, friendly and very knowledgeable and finished the job in a timely manner. Thanks John, I will definitely recommend Precision overhead garage door service to all my friends and family.
Michael Boyd
A Response from: Clark Wolfsberger

Michael, Thank you!!! I will let John know as he too will be happy to hear he did well. Please let us know if there is anything else we can do for you. Clark

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

I actually chose Precision for my garage door issues because I backed through my garage door and needed help fast. John came out and took care of everything. Then, we bought new garage doors, so obviously I used Precision again. Jeff came out and installed them. He was professional, efficient and friendly. It was a wonderful experience!!!
Lisa Stoner
A Response from: Clark Wolfsberger

Lisa thank you!!! You are part of the Precision family now and we will do our best to take the best possible care of you. Take care Clark

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

I have nothing but praise for installer John.He was knowledgeable and answered all my questions. I will definitely recommend him and your company to my friends for any garage door needs.
Michael Killian
A Response from: Clark Wolfsberger

Hello Michael. Thank you for your 5 Star review!!!!! We pride ourselves on the best possible service. Thank you

Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Review:

Good service and technicians, reliable company.
Lee Schwellensattl
Service Provided:
Garage Door Repair
Review:

Excellent job by your technician John Nair. He presented me with all the options without pressuring me in any way on which one to select. He has a most pleasant personality.
Esther Fenning
Service Provided:
Garage Door Repair
Product:
Rollers
Review:

Everything went very good. He looked at the problem and did an excellent job of fixing it. I was going to try and fix it myself but after seeing all the things he did, that I would never had thought to do, I am glad that I called your people to fix the door. He was very friendly and made sure everything worked well before he left. Thanks for the quick response and the price was very reasonable.
Robert Dolenz
Service Provided:
Garage Door Repair
Review:

My repairman was John Nair - he was prompt, courteous, knowledgeable, and friendly. The spring broke on my door and I called in the evening and he was at my house the next morning about 7:45am. He assessed the problem and it was fixed within an hour. I like that I was given 3 options for the repair. I chose the most expensive option, but I feel confident my door is better quality now, than when I purchased my house 2 years ago. I also like that employees' photos are on your website so you know who to expect when they arrive at your house.
Nancy Metzner
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Honestly I called four other companies and you guys were the only ones that could make it out that same day. Still super happy with the service. John did a great job!
Joseph Gurrieri
A Response from: Clark Wolfsberger

Awesome! Love to hear it. We try very hard to out service the competition. We work on it every day and take great pride in our work.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

This was our first experience with Precision and it was great! We called on a Sunday, had an appointment for the same afternoon, the technician was able to come earlier than expected, and everything was completed quickly. 3 hours from the time I called and we basically had a new door. John was friendly, knowledgeable, and offered some great tips. Great first impression!
Irene Iver
A Response from: Clark Wolfsberger

"First experience with Precision" Welcome to the family! Thank you for the nice review. We work hard to out service the competition. WE take pride in it. Take care.

Service Provided:
Garage Door Repair
Review:

We have used Precision before. We really appreciate the quick & reliable work. Our technician, Adam Pellegrine, was informative & patient w/my questions. He was professional which is so important when someone is at your home. Thanks Precision another job well done!
Gary & sharon Robnett
A Response from: Clark Wolfsberger

You are welcome ! And thank you! Please let us know if there is anything else we can do for you. Take care

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
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