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Read what people are saying
about Precision Garage Door in:

St. Charles County, MO

Precision Garage Door of St. Louis
has received 142 reviews, averaging 4.87 Stars:
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

This company is definitely a 5 , Have had them coming for over 15 yrs of more with old garage door repairs and purchase of new garage door , and yearly garage door maintenance , everyone repair technician had been overly nice and very knowledgeable and had done a great job ! We have had friends have them out , and have been very happy also ! Will continue... to have them service our garage door and opener for years to come ! Very Happy and satisfied customers ????????! And. Joel was awesome today !! 10 on our scale ! Very nice to work with????We have you guys come out and service dud tune up every year !
Pam Stephens
A Response from: Clark Wolfsberger

Yippppeeee! We love our 5 Star review all most as much as we love return customers for over "15 years". Thank you thank you thank you. Please let us know if therein anything else we can do for you and we look forward to helping you in the future. Take care! Clark

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

John was very helpful and knowledgeable. He knew all the problems I was having. I want him every time I need service. As far as your company goes though, 10$ military discount is pretty cheap.
Tim Bright
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My 20 year old garage door opener died on Saturday afternoon. I called Precision at 4pm on Saturday. I had an appointment schedule for 4pm on Sunday. The technician arrived at 3:30, replaced the opener and was finished by 4:30pm. No need to take any time off work!!
Ken Ludwig
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

STAY AWAY! HUGE BAIT AND SWITCH COMPANY!! I waited an extra day to get their quoted price which was 100 less than other quotes, but when the guy got there he more than DOUBLED THE QUOTE! They would not honer their quote after several calls with the company and a tgalk with the repair guy. Owner is a real pr__k! \Talked to me like I was a piece of trash and couldn't care less what I was quoted and was REAL OBNOXIOUS on the phone. Would never even THINK about doing business with this company again. STAY AWAY!! HUGE BAIT AND SWITCH COMPANY!!
Rick Evans
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I was quite disappointed with the service received today by the technician, Keith. He was brief, flippant and barely spoke directly to me, as the customer. His response to my broken belt on my (aged) garage door opener was that it would most definitely be replaced. He never once referenced the fact that the belt was, in fact, under lifetime warranty with the company. He immediately led with the expensive repair of replacing he entire unit and likely the structural beams, as well. He kept walking back and forth to his truck, then was chewing on a piece of blue plastic, making it hard to understand what he was saying. When it came time to sign information on the Ipad, he was less than informative on what I was signing my name to; I had questions which seemed to frustrate him. I will not be using your company in the future and will make certain my friends and neighbors do not either.
Rebecca Jones
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Yes, we had good service, technician was helpful and kind, was able to fix our garage door spring. Thank you.
Tina Licare
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Brent Gregory the technician was knowledgeable and friendly and explained the whole process thoroughly.
Matt
A Response from: Clark Wolfsberger

Wow! Thank you for the 5 star review!! Brent is our new Service Tech and it looks like he is doing it right. So glad you were happy with your service. Please let us know if there is anything else we can do for you and take care. Clark

Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My problem was with the door opener. The wi-fi was not working at all. The remote, the wall switch, and the Homelink in my car were working fine. I just had no wi-fi connection. The tech that was assigned to my call didn't really understand the difference between the remotes and the wi-fi. Fortunatly, the person that was with him (I didn't get his name, but he was from Memphis and was doing some kind of training) knew right away that the problem was a bad logic board and that it needed to be replaced. Everything is working just fine now.
Donald Bowling
A Response from: Clark Wolfsberger

Hello Donald and thank you for the feedback. I am sorry you had a delay in your repair but glad we had a tech there to diagnose the problem and solve it. We do continual training throughout the year so we are constantly improving so this does not happen again. We believe we have theist techs in the business. I am a bit surprised that your tech did not recognize that quickly as he is a seasoned tech and has come across similar cases before. I will talk with him as well as give you a call to see if there is anything else we can do for you. Take care. Clark

Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We have history with this organization- their service is always outstanding. When I had trouble opening the garage door- I didn’t consider anyone else. They are truly professionals
Albert Swanegan
A Response from: Clark Wolfsberger

Thank you Albert for the 5 Star review!!!! We like to think of ourselves as a Customer Service Company while we repair and installs garage doors. Take care Clark

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Kevin was not only on time, but he was even early. He was super patient and didn't judge me for how I damaged my garage door. LOL. Kevin explained everything thoroughly, and I was confident that the repair that was needed, was being done correctly.
Liz Clawson
A Response from: Clark Wolfsberger

Hello Liz and thank you for the nice 5 Star review. Yes, we don't care how they broke, we just care that we fix them so that the customer is super happy. We love it when we know we have made a customer happy. Take care. Clark

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

John was very informative and comprehensive.
Gary Kovarik
A Response from: Clark Wolfsberger

Hello Gary and thank you for taking the time to give us a 5 Star review!! We love them. I will let John know as he too will be excited. Thank you for using Precision and welcome to the family. Clark

Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Kevin was very knowlegeable and helpful. He got right to work and finished quickly. I highly recommend him.
Janiece Donaldson
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Technician Mike Davis came out to my home to give me an estimate on replacing our existing equipment. Mike was prompt, courteous, and professional, as well as down to earth and east going. Mike provided me with great information on the companies products and warranties as well as no nonsense and honest opinions (which I was very impressed with). Mike represented his company very well and management should pay attention to reviews like these.
Antwan Boyd
A Response from: Clark Wolfsberger

YYYYIIIIPPPPEEE! We sure love our 5 Star reviews! I will alert Mike as he too will be thrilled. Thank you for your business and I am glad we honored that with the kind of service your deserve. Take care Clark

Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Prompt, courteous and friendly service. John kept me informed about the whole job and was very friendly even when I asked questions. I could not be more happy with any company. Thank you
Don Rogers
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I have been using Precision for the last 5 years. The service is always reliable and on time. John Nair the technician I had today, as all the other technician's was reliable and listed the options. Thanks again for the remarkable service Jason Hemann
Hemann
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Chris Newman was out to look at our garage door today, and he did an excellent job. I have been with Precision Door for a couple of years and I would recommend this company to all.
Sandra Meyer
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tech was very knowledgeable and definitely listened to my concerns before making recommendations.
Sean Nottingham
A Response from: Clark Wolfsberger

Hello Sean, I am so happy that your found Precision the company we strive for each day. Thank you for the 5 Star review!!!!! I will tell Adam, your tech, as he too will be happy. Take care

Service Provided:
Garage Door Opener Repair
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Called last nite. Appt this morning. Set up repair. So far GREAT!
Christine Niebrugge
A Response from: Clark Wolfsberger

Hello Christine. Thank you for the very nice 5 Star review!! We love them!

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Prices too high! Shawn is a nice guy, seems to know his stuff, although I am a bit perplexed about the "LED bulb fries the motor" epidemic...several garage door pro's I check with know nothing about it. Maybe they are just not in the know. I guess I am a case in point to prove it. Again, 3 other sources I checked with on the work I still need done are all lower than Precision, and 2 were FAR lower, and for better equipment. So, I will never recommend your firm to anyone.
Mike Dumm
A Response from: Clark Wolfsberger

Hello Mike, I will call you so we can go over your experience and help us learn how we can improve. I will tell you that it is true that the new LED bulbs fry and disrupt the logic boards in the operators. I agree it is strange but true. The new operators now can accommodate the LED bulbs. As far as the pricing, we can discuss when we speak but it is surprising that the others had better equipment because we have the best in the industry..Our high cycle springs are 100,000 cycles where others are 25,000 cycles, our rollers are enclosed to prevent dust, crime and moisture that can weaken and cause friction and poor rolling, our cables are thicker and contain more strands to improve strength and longevity. Mike, thanks for the input.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I called on Fri. And was given appt.on Sun. I had Joel repair springs in garage. He was professional & arrived right on time.
Sue Hellebusch
A Response from: Clark Wolfsberger

Thank you Sue for the excellent review. I will pass this on to Joel as he too will be very happy. Thank you for your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Amazing work! Great pricing! Shawn and Jeffery were very helpful and we will for sure be using you again if we ever need anything else done!!
Nicole Kean
A Response from: Clark Wolfsberger

Nicole, welcome the family! We work hard for our 5 star reviews but they come easy when we focus on the customer. Thats our goal. Take care Clark

Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Shawn did a great job installing a new opener and making sure everything was top notch. In an hour or so he had everything taken care of and working again. He was very professional and did some great work. The garage door has never opened so well.
Jeremy Ferguson
A Response from: Clark Wolfsberger

5 Star Review!!!! Thank you. We are so happy that you are happy. It is what drives us.

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Daniel was able to diagnose our problem very quickly and repaired our garage remotes. Who would have thought that the LED light bulbs in the garage door system remitted with a chip inside of the bulb a radio signal that interferes with the remote signal. He removed the light bulbs and was able to program the remotes and key pads. Great work Daniel!!
Kevin McGaughey
A Response from: Clark Wolfsberger

Hello Kevin and thank you for the very nice review. Yes, its crazy that a light bulb can mess with the signal. The newer openers produced will have some updated so that doesn't happen anymore. Thanks again for taking the time to fill out a review. Take care Clark

Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

They were willing to come out same day but with work they had weekend option. Mike the tech was very friendly and helpfully. Whole experience was amazing!
Marc and Denise Harris
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision is great service company, and they have to be one of the best communicating companies I have every worked with. If I could give them 10 stars, I would in customer service. I had a broken torsion spring on my 16x7 garage door, and my garage door was out of commission! I called them at 7AM the next day, and they had someone at my door within 2 hours! I got an e-mail from them stating the status, and a phone call from my service tech letting me know he was ahead of schedule and could come earlier than anticipated. At that point I was impressed. The only glitch, and the reason for me knocking them down two stars was their quote. (Read further). I am a handy person; I do most of my own home-remodeling projects and maintain my own vehicles services (oil changes, etc.), but didn't feel comfortable at first trying to fix the garage door because of all safety concerns of springs, so I called Precision. I dropped Precision two stars because I felt their prices were a very steep, almost to the point where they are taking advantage of the market knowing you are stuck without them fixing your door. The technician originally quoted $500 that included a stiffener plate for the opener (that tore my garage door when the spring broke) and a replacement center bearing (which was at the end of life), and I just felt the price was not fair market. I was expecting $200-300, and was not ready to pay $500 to have my 25 year old garage door fixed when the hinges and rollers are all starting to show signs of fatigue. Therefore, I declined the service despite a nominal ($59) service charge fee and decided to fix myself. (Keep in mind - I was willing to pay $200 or even $350 to have the door repaired, but when I got the quote - I felt taken advantage of, and at that point - the price did not matter.) I ordered two new springs, and an industrial-grade center-bearing on Amazon), and a stiffener plate for my garage door from Lowes and wound up doing the project myself for less than $75. Granted, Precision pays their service techs (probably $50/hour), but I was amazed at how much markup Precision has in their quotes, so if you are a person who cannot fix things, then you are stuck paying the price! No knock on Precision as they did a great job servicing me, but I believe their prices are 50% higher than I expected. If you are a person that has no home-improvement skills, then you are stuck paying $400-$500 to have your springs replaced .. but, if you are somewhat handy, then don't be afraid to replace the springs yourself at a fraction of the cost. As long as you don't have extension springs, the risk of getting hurt is almost negligible.
Daryl
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Have used your company before and I have always been pleased. The work done today was to repair the garage door and the service man Joel was very professional, courteous and knowledgeable.
Bernie Malensky
A Response from: Clark Wolfsberger

Hello Bernie, Yeah!!! 5 Stars!!!! Joel will love it! I will let him know. We work hard to earn our 5 star reviews. It's why get up in the morning. Take care Clark

Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The service included replacing springs, rollers and the bottom weather stripping (which initiated the call). Precision was one of the companies recommended by Home Advisor. The service was scheduled the day following my call. The service technician, John Nair, was very professional and extremely knowledgeable with 18 years of experience. He offered several repair alternatives. The entire repair was completed in about 90 minutes and includes a 5 year parts and labor warranty. The door now operates smoothly and much more quietly. I'm am very pleased with the overall experience with Precision, although the quoted price was higher than anticipated.
Bob Burnham
A Response from: Clark Wolfsberger

Thank you!!!!! We love our 5 STAR ratings. We work every day to earn a 5 Star review and love it when it happens. We only want 5 star reviews and working for a perfect record. Thanks again Clark

Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

John was very prompt and did a excellent job at inspectioning my problem on the garage door. He explained all that needed to be fixed and gave me options for repairing it.John was very professional, friendly and very knowledgeable and finished the job in a timely manner. Thanks John, I will definitely recommend Precision overhead garage door service to all my friends and family.
Michael Boyd
A Response from: Clark Wolfsberger

Michael, Thank you!!! I will let John know as he too will be happy to hear he did well. Please let us know if there is anything else we can do for you. Clark

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I actually chose Precision for my garage door issues because I backed through my garage door and needed help fast. John came out and took care of everything. Then, we bought new garage doors, so obviously I used Precision again. Jeff came out and installed them. He was professional, efficient and friendly. It was a wonderful experience!!!
Lisa Stoner
A Response from: Clark Wolfsberger

Lisa thank you!!! You are part of the Precision family now and we will do our best to take the best possible care of you. Take care Clark

Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I have nothing but praise for installer John.He was knowledgeable and answered all my questions. I will definitely recommend him and your company to my friends for any garage door needs.
Michael Killian
A Response from: Clark Wolfsberger

Hello Michael. Thank you for your 5 Star review!!!!! We pride ourselves on the best possible service. Thank you

Service Provided:
Garage Door Repair
Product:
Garage Door Opener
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