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about Precision Garage Door
Precision Garage Door of St. Louishas received 32 reviews, averaging 4.00 Stars:
Ballwin, MO
Washington, MO
Have used in pass with excellent results
- Alice Bell
Weldon Spring, MO
Second time using them. They had a quick response to both of my issues. Same day on the first one and within 24 hours of calling for the second. Thank you Brent.
- Mark Nicholson
Product:
Saint Peters, MO
Our garage door broke unexpectedly and we received a service call in less than three hours. He was very professional and informative. We went with a new garage door and will hopefully have it installed soon. Thank you Keith
- Laura & David Phife
Product:
Affton, MO
Garage door repair went well. The man only came in the garage. I was surprised that there was an additional charge to tighten 2 screws and lubricate the door. But the peace of mind was worth it.
- Hilda L.
Ballwin, MO
prompt excellent service. "Will" did a terrific job repairing the door so it is safe to use until it can be replaced.
- Edward Collison
Glendale, MO
My only complaint is the final cost was about twice what Was estimated on the phone.
- William McAlister
Product:
Fairview Heights, IL
Nice job!
- Ricky Lalia
Normandy, MO
Service was prompt, Technician Patrick had good presentation he gave options of repair cost along with explanation of needed repairs, There was an issue with the service charge But was quickly resolved after a phone call to customer service, one concern is a walk thru after work completed should take place to avoid any customer questions and clarity of work preformed and charges. Which also avoids another service call . Charges for service a little pricey to reuse old parts. Overall I would use again because of the companies effort to ensure customer satisfaction.
- Robertson
Des Peres, MO
Your service man could not have been nicer. However he did forget to put the outdoor keypad on for me. My husband came home from work and paid him so I did not have a chance to look at it before he left. Everything about the installation was fine.
- Mr and Mrs Greene
Product:
Hillsboro, MO
Great service from the installer Patrick. On time and was really fast installing a door opener. I give him 5 stars. The one downside was the lack of options in products on hand. I was told by dispatch that I could only choose from what is on truck that day. I would have liked the option to pick from any of the listed openers on the site. I would recommend Precision and will likely be using them again.
- Tyler Rudd
Hello Tyler and I am glad you were happy with our Techs work (5 Star). We understand your frustration with the lack of options as we have been limited by what is available due to Covid. For example, we have operators (openers) on order from May of this year and still have not received the full order. We have been making trips to Memphis and surrounding areas to actually pick up operators trying to keep up. That is not your problem but wanted you to know that we are doing our best to serve our customers. Let's hope all goes back to normal soon. Take care and stay safe. Clark
Service Provided:
Product:
Door Designers: Patrick Matthews
Oakville, MO
He was very friendly, knowledgeable and informed. He made it easy to follow the process of what needed to happen!
- Jerry Klingler
Thank you Jerry for the review. I will call you to see what we could have done to make it a 5 Star review.. Take care Clark
Ballwin, MO
I had good service and they where on time with my appointment
- Linda Kriegshauser
Hello Linda, I am happy for our 4 Star review but wish we received a 5 Star review. I will call you to see what you would have like to see more of or less of to get that final star. Thanks for the input. Take care, Clark
Product:
St. Louis, MO
I like the work he did he did a good job but I still would like another lock on the other side of my garage door not just one side can you help me out on it
- Frederick Harvey
Oh, so close!! 4 stars. FYI, i know we have contacted you and have plans to bring you out another lock. I think that will make you happy and thats our main goal.!
Product:
Weldon Spring, MO
The technician showed up with the wrong doors and had to go back to the office to get the right ones, so he got a late start. Once he started working, he did a great job. We are happy with the doors and openers so far.
- Brian Wallace
Product:
Florissant, MO
Because you did good service before.
- Charles Walker
Thank you Charles for the 4 stars....We will call you to see how we can make this a 5 Star for you. We look forward to learning how we can do better. Take care
Ballwin, MO
Service was more than good. It was a pleasure to do business with your company. The service was excellent
- Jackie Dykes
Product:
House Springs, MO
Very professional service.
- Faith Nahlik
Hello Faith, thank you for your nice review. I can see you approved of our service but gave a 4 star review. You are one tough customer...Ha! I like that. I will reach out and see where we could have done better and earned the fifth star. Thanks for the review and take care. Clark
Glen Carbon, IL
I really like the look of the new garage doors, the keyless entry, the on-off lights, etc. There was a delay in set-up due to the company mis-measuring during trip #1. The doors are not noise-less by any means BUT much less noise than the doors that were replaced. Overall, I am satisfied!
- Kathy Maclaughlin
Wow! thanks and I am so glad you are loving your new door. Let us know if you need any followup. Take care
Saint Peters, MO
I was able to get a service tech out only an hour or so after I called to schedule my repair. The service tech was very clear about pricing up front and gave me several options to choose from with little pressure. He completed the job quickly to my satisfaction. Overall very pleased with the service. Replacing these door springs is VERY dangerous and something no one should DIY. Leave it to these guys.
- Gary Mcneil
Hello Gary and thank you for the very nice review. I am so glad your were so pleased. I hope you will use us again so we can earn a full 5 star review. We live on them. Thank you and take care.
Product:
Saint Charles, MO
Very satisfied with the service we received
- David Lawson
Glendale, MO
Good experience with the technician who visited our home. He tried to find the best and most affordable solution for us.
- Bret Heinrich
Mr. Heinrich, we like 4 star review but not as much as 5 star reviews. We will have someone call you to see if there is something else we can do to make the experience better for you. Or at least, find out where we came up a little short and work to improve going forward. Thanks for the feedback.
Product:
Troy, MO
The answering service gave me 'ballpark' quotes and discounts. When I spoke with the tech about prices he informed me the prices were way off. (Hence the 4 stars)He apologized for the misunderstanding/misinformation and explained the actual 'walk out the door' cost to repair my garage door. After inspecting everything, he said I didn't need a new opener or door. What I needed was a big spring and something to secure the rod. He saved me a lot of money and did a good job!
- Shelle Collins
Product:
House Springs, MO
Your employees were prompt and professional. I thought they did an excellent job. However, I thought your prices were extremely high. Paid $745 to get just the door fixed which seemed excessive. Of course, I felt stuck agreeing to price because I had to get to work. Don't know if I would recommend your company because I felt I overpaid.
- Tom Fischbach
Thank you for the the nice review. I am sorry that you felt the cost was a bit too high. I think if you reviewed/priced other companies and compared part quality as well as warranty length, you would feel better about the pricing. Either way, thank you for the nice review as we love hearing and receiving feedback of all kinds. Take care.
Product:
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Chris the technician that came to our house did an excellent job, very personable, dedicated to doing a thorough job. That’s why we have purchased a new door from precision door company. You should be proud to have him as an employee.
- Alice Jensen
Thank you Alice for the nice review. We work hard to do the best we can and will work harder so we can turn your 4 star review to a n even better 5 star. That's ou=r goal. Take care
Product:
Florissant, MO
good job by the technician
- Herbert Clarke
Thanks Herbert for the review. I will pass it along to Joel. Take care.
Affton, MO
The technician, Chris was very professional, thorough and knowledgeable. He made the garage almost new again. My wife will be very happy.
- Joe Pudlowski
Thank you Joe for the nice 5star review. We will pass along this to the tech, Chris, and shake his hand and congratulate him.
Product:
Eureka, MO
Reliable and immediately began to trouble shoot to identify the problem. Next a detailed explanation is provided using descriptive and specific detail and how the problem could be resolved. An estimate is given based on a couple of resolution based on the resolution. In my situation I was given a choice which included two scenarios and cost. It was a real pleasure doing business with Prrecision, I highly recommend this company as an honest and reliable service advocate.
- Bobbie Brown
Thank you for the nice review. I will pass it on.
Affton, MO
Joel was really nice, on time, and informative. The LiftMaster he installed looks nice, but I know I overpaid for tje actual opener and keypad. The invoice was broken down nicely, and I didn't bother to argue - I'm betting their comparable to other companies. At least I know I got a good product and the guy that installed it did a good job. If you want to go cheap, buy one of your own and pay to have a handyman install it. If you want it done fast with some confidence behind it, just go ahead and pay the extra for these guys. I paid for the convenience and quality.
- Travis Scheaffer
Thank you for the review. We take customer service very seriously and appreciate all your insight. Thank you for allowing us to service your door.
Service Provided:
Product:
Secret Weapon (Jose Oquendo): Joel Rife
Creve Coeur, MO
Technician was professional clean and very informative . Arrived on time and complete the work in a short amount of time .
- William Linenweber
Thank you. We take pride in our customer service. Glad you were happy.
314-367-4687
314-367-4687314-453-4904
314-453-4904314-549-8772
314-549-8772314-453-4904
314-453-4904314-549-8772
314-549-8772636-352-1404
636-352-1404636-543-2004
636-543-2004618-663-4041
618-663-4041Office: (314) 558-4427
82 Larkin Williams Ind Ct
Fenton, MO 63026
Office: (636) 223-4302
1475 Fairgrounds Rd
Suite 122
St. Charles, MO 63301
Very nice and worked quick so I could go to work. Thank you for a great job,
- Cecilia Hunter