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Precision Garage Door of St. Louishas received 18 reviews, averaging 1.00 Stars:
Festus, MO
UPDATE: All taken care of...Customer is happy. Thank you. Hello Sherry and thank you for the report. I just tried calling you to discuss your experience last week. Glen contacted me right after his departure from your house, as he sensed your displeasure, and we discussed the situation. We are sorry for any confusion that may have occurred from our call center regarding the $79.00 service fee. I believe he preformed a safety inspection and offered to replace the safety eyes with your approval. I will try you again to see how best we can work this out for you. Thank you Clark President
Oakville, MO
I had a 1 1/2 horse power chamberlain with 2 100 watt bulbs and a motion sensor that turned on the lights in the garage with movement and also a battery backup and a liftmaster sensor in our bedroom to let us know if the door was open or closed. The guy said 550.00 to replace gear with no guarantee something else isn't wrong or 680.00 to replace. I mistakenly said go ahead and replace . I walk out later and see his idea of replace was a 160.00 1/2 horse power opener with a 60 watt bulb no battery backup and no motion sensor. We are both 70 years old. I don't remember the last time I felt so bad and taken advantage of. You don't want me posting a rewiew.
- Cardell Young
Sunset Hills, MO
Very bad service will never call again
- Rubina Haider
Festus, MO
My garage door opener is acting up. Doesn’t always open have to open and close a couple times before door will fully open. Total waste of time for your technician and a waste of my $89 that I had to pay for him to come out only to tell me oh we don’t service that brand of opener. So he said we’d have to sell you a new one because we can’t repair that one. So sell me and install a new one for $729 I don’t think so, total rip off. Maybe better business practice would be for Precision Door to ask customer what brand of opener they have to see if it’s one you service before sending someone to come out only to find out you don’t service it. Also give an estimate over the phone on prices of openers and install costs. Most customers can explain how big their garage door is for proper size. But your current way is great for you to collect $89.
- Sue Ott
St. Louis, MO
The tech was very friendly and helpful, he did not have the piece needed and went to Home Depot to look for it with no luck. It seems like a pretty common piece I would think your people would have on hand. 5 stars for him, 0 for the company.
- Andy Haase
St. Louis, MO
I’ve used your company before that is why I called for service of a broken spring on a double wide glass garage door. Tried giving the part number for the spring to the scheduler. I was assured it wasn’t needed. Technician arrived very quickly from the original call. Technician Viewed the broken spring and called his office and was advised to tell me they wouldn’t handle. The technician acted very professional and I reassured him that I knew he was only the messenger. I was never quoted a price to replace the spring. I was then quoted 357 for a temporary clamp on the spring. I said NO THANKS AND CALLED OVERHEAD DOOR COMPANY!!
- Tom Kelly
Crestwood, MO
Will never use again. Thanks.
- Vickie Palmer
Webster Groves, MO
I purchased a new garage door (16 x 7, 9100 Sonoma Ranch) and opener (Lift Master 8550 WLB) on 4/29/20. This review is not about that purchase but the service call I had this year to service a problem I was having with the opener, "Excessive Closing Force Detected, Error Code 4-1". I informed Precision of the problem and they sent a technician out on a Saturday. The technician adjusted the amount of travel down which had nothing to do with the problem, it was faulting as it tried to close. The technician stated I would no longer have the problem. I tried closing the door and it faulted again! I explained I disconnected the door from the opener and opened it half way and it pulled upwards hard, I thought the springs needed adjustment and that it was out of balance. The technician said no it is because I have an insulated door with windows. That seems ridiculous to tell me that after I spent more money for an insulted door with windows. At this time the technician took pictures and videos and stated no one was in the office and someone would get back to me regarding this issue. I never received a call! I called several weeks later and the office told me they would inform management and someone would definitely get back with me. I never got a call again! This is unacceptable to me.
- Bill Boeckstiegel
Dardenne Prairie, MO
Your tech came to replace my weatherstripping. Looked at it said I don't have the parts I will call you tomorrow at 8am. It is now 2pm no call. I'll will find someone else
- Steve Loomstein
Ballwin, MO
The service was prompt, the technician was great. The cost was outrageous. +$400 just to replace springs. Alost $600 to repkace bearings too. I was quoted $79 for visit and approximate $199 on Friday. Oh and woundef veteran discount? A whopping $10!!.
- James Wiebeck
Ellisville, MO
I had one garage door spring to get fixed and the Technician came and said he wanted to install a two springs . Because he said it was company’s policy. That was ridiculous policy.
- Woldu
Hello Woldu and I am sorry you had a bad experience with us yesterday. I have Eddie, our GM, calling you today to see what we can do for you. Our spring policy was put into place for customer benefit and our tech's safety. After much analysis, we believe it is better and less expensive to replace both springs, much like brakes on your car, at the same time. Both springs have the same amount of cycles on them so it won't be long before the other brakes as well. So in an effort to save you the additional service fee when that second spring breaks its best to replace both during the first visit. Plus, we can not guarantee that one spring since it will be working harder and unevenly more than the other one. As for safety, many times when our techs unwind the unbroken spring to put the new one on, it breaks or POPS upon rewinding and that can be very dangerous. Eddie will call you to discuss further and I hope we can still help you with your door. Thanks
Hillsboro, MO
I suggest you go somewhere else. There is a $69 charge for them to come to your house. When they came to my house they told me they cannot work on my garage door opener it was too old and I still got charge the $69. They knew what year garage dooor opener I had before they came to my house.
- Cody Guinan
Hello Cody. I am sorry for your experience...I will give you a call in the morning and let's see if we can't find a solution. Thanks Clark
Product:
Ballwin, MO
Pretty sure I got completely ripped off. Charged me $925 for a LiftMaster garage door opener install when competing companies are about half of that. Should have been a least a few hundred dollars cheaper.
- Bishop
Product:
O’Fallon, MO
STAY AWAY! HUGE BAIT AND SWITCH COMPANY!! I waited an extra day to get their quoted price which was 100 less than other quotes, but when the guy got there he more than DOUBLED THE QUOTE! They would not honer their quote after several calls with the company and a tgalk with the repair guy. Owner is a real pr__k! \Talked to me like I was a piece of trash and couldn't care less what I was quoted and was REAL OBNOXIOUS on the phone. Would never even THINK about doing business with this company again. STAY AWAY!! HUGE BAIT AND SWITCH COMPANY!!
- Rick Evans
Product:
O’Fallon, MO
I was quite disappointed with the service received today by the technician, Keith. He was brief, flippant and barely spoke directly to me, as the customer. His response to my broken belt on my (aged) garage door opener was that it would most definitely be replaced. He never once referenced the fact that the belt was, in fact, under lifetime warranty with the company. He immediately led with the expensive repair of replacing he entire unit and likely the structural beams, as well. He kept walking back and forth to his truck, then was chewing on a piece of blue plastic, making it hard to understand what he was saying. When it came time to sign information on the Ipad, he was less than informative on what I was signing my name to; I had questions which seemed to frustrate him. I will not be using your company in the future and will make certain my friends and neighbors do not either.
- Rebecca Jones
Oakville, MO
I am writing this review on 9/6/2018. We spent over $1000.00 on our garage door to have basically all new parts but that is not the reason for this review. After all of the work the door still closed rather hard, I called on Sunday 9/2/2018 and asked if someone could come by and check to see if it can be adjusted so it does not close so hard. I asked if there would be a charge and was told no. Today a tech named Adam came and my wife told me he was the most rude arrogant and condescending individual that has ever come to our home, My wife was so upset they way he talked down to her. You may want to call so she can give you the whole story. Our phone num
- Mike Lynch
Mr. Lynch, We are sorry for your bad experience and we are in the process of making it right. Prior to this review, we had left two messages for you at your home to see how we can help. I left one as did our Office Manager, Mike. I believe that since this review, you have spoken to Mike and alleviated the problem. I am glad you have had everything resolved. Thank you for your time
Collinsville, IL
????Liars and cheats.....that what you get when you call Precision. They came out and destroyed my top section of my garage door. They said they would only fix it if I bought a $420 garage door opener from them. With all the added fees, they wanted $650 to change out my garage door opener. You can buy the exact same opener for $200 on Amazon and $225 at Home Depot. They are rip off scammers and should not be trusted. HORRIBLE SERVICE. They haven't heard the last of this situation. They still owe me a new garage door section.
- Michael Hayes
Hello Mr. Hayes, I am sorry for your frustration. I will call you to figure this out with you. I believe there has been a miscommunication. We did damage you top section after the opener failed to stop and reverse after meeting with an obstruction. We did let you know that we will replace the top section for free but would not hook it up again to your opener because the same outcome would occur. We never said that you had to buy an opener from us or had to buy one form us to get the free panel. I think that's the biggest miscommunication. I do believe that if you checked out the differences (Parts and Warranty) between our openers and the ones sold at retailers you would understand the price difference. We would be happy to install any Opener you purchased outside and the new free panel at the same time. I know that Mike our office manager and Jim our GM have both reached out to you and you have talked to Jim. We have left a couple messages at your house. You had told them that you have two jobs and that you would not be able to answer the phone during the day and for us to leave a message. We will contact you again see how best we can help you and feel better about your experience with us. Thank you
Ladue, MO
The initial visit was fine although expensive. I had a new keypad installed and purchased 4 new remotes. Six months later the keypad stopped working. I called and just wanted someone to troubleshoot over the phone with me. Instead I was told the only option was to set up a service call--at a fee--to fix it. Very disappointing that this company is not willing to assist their customers in repairing a SIX MONTH OLD product that shouldn't stop working so soon after purchase.
- Tracy Wright
Product:
314-367-4687
314-367-4687314-453-4904
314-453-4904314-549-8772
314-549-8772314-453-4904
314-453-4904314-549-8772
314-549-8772636-352-1404
636-352-1404636-543-2004
636-543-2004618-663-4041
618-663-4041Office: (314) 558-4427
82 Larkin Williams Ind Ct
Fenton, MO 63026
Office: (636) 223-4302
1475 Fairgrounds Rd
Suite 122
St. Charles, MO 63301
I arranged appointment with PGD representative who advised there would be a service charge & would allow a senior citizens discount. I advised the representative of EXACTLY what was needed to be done, simply just strip & reconnect a wire on 1 of the reverse safety sensors at bottom of garage door which would not allow the door closed. Apparently an animal had chewed the wire. The technician came out, didn’t examine or even touch anything, but just writing on his clipboard tried to overcharge me for extra work that I didn’t need, totaling $320! Also implied 3 times, that I lied about what the representative told me concerning the senior citizens discount & advised that he & his manager would be reviewing the taped phone conversation. I asked the technician to leave and regrettably gave him a check for $69 to get him off of my property. Basically so he could stand there & B.S. me for 5 minutes. I definitely would not recommend this company if they condone their staff with such unethical practices.
- Sherry R