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Read what people are saying
about Precision Garage Door

Precision Garage Door of St. Louis
has received 4 reviews, averaging 2.00 Stars:
Review:

First visit $500 cost, parts replaced band work done by Chris K., thought problem was corrected. Today' s visit problem was solved by having the rail hammered straight, because door continued coming off hinge. This should have been done in the beginning, I feel we were taken advantage of in the first visit.
Gloria Ebert
A Response from: Clark Wolfsberger

Hello Mrs. Ebert, Thank you for your review and information and I am sorry that we came up short. I did some followup and you were correct. The first tech replaced your rollers, along with other items, and to do so he needed to bend and open up the track to allow them in. It seems that he forgot to bent the track back on one side and thus allowing the rollers to slip out and the door coming off the hinge. I total miss on our part. I see that we sent another tech out and he discover the problem and fixed it. We did not charge you for that return visit, as we should not, and now I hope all is fixed. We have alerted the first tech to his mistake and believe he will be more careful next time. We deeply apologize for your inconvenience and truly appreciate your patience in the matter.

Service Provided:
Garage Door Repair
Review:

Throughout the inspection/bid I was ensured that most of my garage unit was brand new, including the steel door, yet multiple times I was pushed to replace my entire garage door when all that needed to be replaced were the cables. Once the technician finally understood all I wanted work on were the cables, he did a quick and efficient job, otherwise my rating would be even lower. I understand the need to upsell, especially when repairs are almost as costly as a new unit, but when all I needed was a small repair, it’s ridiculous to upsell an entire new product and I did NOT appreciate, what I take as an insult, trying to swindle the sale of a completely unnecessary new unit.
Meghan R
A Response from: Clark Wolfsberger

Hello Meghan and we am sorry for your experience today. We looked up your account, safely inspection and talk to the Tech to see what we can find out. After further review, we think I found out what happened. We are again sorry that you felt you were being up sold on items that you didn't need. We believe you had your door rebuilt using some older parts from the previous door and since then, the bottom section had been damaged. Our Tech noticed the rust, wear and tear on the hinges, roller, cables, etc. along with the damaged lower section. We believe, and we may be wrong, but we believe he was letting you know that if you were to replace all the needed items described above...it would be less expensive to replace the whole door. We understand now that you just wanted to replace the broken cables and that was it. Totally understandable, sorry for the confusion and perceived pressure. If you need any additional work please contact me directly and I will follow the work done personally. Thank you Clark

Service Provided:
Garage Door Repair
Product:
Cables
Review:

If you are thinking of getting a garage door installed be forewarned not to put LED bulbs in the opener. Apparently they are not compatible with the openers and will "burn out" the electronics. Our door is only a year and a half old and the fix was $215. Wish someone would have forewarned us about the bulbs and about the cost of the repair. Prior to this, my review would have been much higher. I love the door and was happy with the install process.
Smith
A Response from: Clark Wolfsberger

Hello Mr. Smith, I am sorry that you had a problem with using a LED bulb in your opener. We do instruct our techs to alert customers not to replace burned out factory bulbs with LED bulbs. There is a warning in the owner's manual and we are asking the manufacturer to work on a way to better let the customer. With the invent on the LED bulb, we are addressing this issue. I am glad that you were happy with the door and the install. Thank you.

Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
Review:

If you want to do business with Precision Garage Door, be ready for two things: 1) Technicians who will tell you additional remote openers can only be purchased from them for $55 -- in truth, they are readily available at Home Depot/Lowe's for around $34. 2) A roughly 100% markup on a garage door opener. The unit I purchased was a Liftmaster 8355 -- $420. Readily available on sites such as Amazon for roughly half that cost. I understand markups; I understand a company needing to make profits; however, I don't put up with lies and I think a 100% markup is a bit excessive. This was my experience. I hope yours was better.
Hans Smith
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener