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Precision Garage Door of St. Louis
about Precision Garage Door
has received 8 reviews, averaging 2.00 Stars:
Weldon Spring, MO
Meh. I paid quite a handsome sum for an "I think" diagnosis of an issue that really just leads me to purchase a new opener (he didn't have the electric part i needed w him). I wasn't sold on the idea he knew what he was talking about...seemed green. Plus he was super early and disrupted my work and I was trying to deal w him AND my client on the phone. Overall just an unpleasant experience. Didn't hate it, definitely didn't love it. Likely won't use Precision again.
- Man in st peters
Hello Man in St. Peters, we are sorry for your unsatisfactory experience. I see that Patrick called before arriving to alert you on his arrival time. We do that as a courtesy for the customer so there are no surprises. Please feel free to tell our guys in the future to arrive as scheduled and not early if it will be a problem for you. Patrick is a seasoned tech but can be too nice in his explanation to customers, hence the "I think." I am not sure what electrical part he did not have but it looks like you were only charged a $69.00 service fee and your safety eyes were realigned. If there was an operator issue please give us a call back and ask for Clark. We will make sure you are happy with the service. Thank you and Happy Thanksgiving. Clark (owner)
Residential Technicians: Patrick Matthews
The technician, Shawn, was very nice and knowledgeable. Due to a safety issue with the garage door, he could not repair or replace the motor. They low rating comes from price $800+ to replace just the opener, nothing about the garage door.
- Joel Brotherton
Hello Joel. I am sorry for your sticker shock. We talked to Shawn and he mentioned your reaction to the price. We understand that it has been a bit of time since you have had to replace an operator, you are right, they are not inexpensive. We carry one of the best lines of operators in the industry but they do range in price. I believe Shawn was only able to discussed the first option before you had him depart. I did call you today to further explain and see what we can do, is anything, to help you. I left a message. Please call anytime and we can go over more options. 636-227-7272...ask for Clark or Eddie. Take care
$40 each for lift cables seems pretty expensive. Price of torsion spring was reasonable and labor was also reasonable.
- Randy Chamberlain
Saint Peters, MO
Precision fixed the garage door so that was a positive. They are slick in telling you it is one price on the phone then when they so up the technician adds his fee on to the quoted price. Be aware. They also try to sale you all new parts and if you don’t purchase those then you do not get any warranty or guarantee on the repair. They can fix your door but caution to all the up charges they propose plus the technician add one.
- Cory Wisdom
Hello Cory and Mary. I know we have reached out to you, and after talking it through, have resolved the issue together, and I want to thank you for helping with that. Sometimes there is a misunderstanding on both sides and I am just glad that you are now happy with the service we provided. Take care and please let us know if there is anything else we can do for you. Clark
I would give Precision Garage Door a 5 star rating. After talking with the owner Jim it was all a misunderstanding. It has all been explained with a positive outcome. I would recommend Precision Door and technician John Nair. Very professional company and knowledgeable technicians.
First visit $500 cost, parts replaced band work done by Chris K., thought problem was corrected. Today' s visit problem was solved by having the rail hammered straight, because door continued coming off hinge. This should have been done in the beginning, I feel we were taken advantage of in the first visit.
- Gloria Ebert
Hello Mrs. Ebert, Thank you for your review and information and I am sorry that we came up short. I did some followup and you were correct. The first tech replaced your rollers, along with other items, and to do so he needed to bend and open up the track to allow them in. It seems that he forgot to bent the track back on one side and thus allowing the rollers to slip out and the door coming off the hinge. I total miss on our part. I see that we sent another tech out and he discover the problem and fixed it. We did not charge you for that return visit, as we should not, and now I hope all is fixed. We have alerted the first tech to his mistake and believe he will be more careful next time. We deeply apologize for your inconvenience and truly appreciate your patience in the matter.
Saint Peters, MO
Throughout the inspection/bid I was ensured that most of my garage unit was brand new, including the steel door, yet multiple times I was pushed to replace my entire garage door when all that needed to be replaced were the cables. Once the technician finally understood all I wanted work on were the cables, he did a quick and efficient job, otherwise my rating would be even lower. I understand the need to upsell, especially when repairs are almost as costly as a new unit, but when all I needed was a small repair, it’s ridiculous to upsell an entire new product and I did NOT appreciate, what I take as an insult, trying to swindle the sale of a completely unnecessary new unit.
- Meghan R
Hello Meghan and we am sorry for your experience today. We looked up your account, safely inspection and talk to the Tech to see what we can find out. After further review, we think I found out what happened. We are again sorry that you felt you were being up sold on items that you didn't need. We believe you had your door rebuilt using some older parts from the previous door and since then, the bottom section had been damaged. Our Tech noticed the rust, wear and tear on the hinges, roller, cables, etc. along with the damaged lower section. We believe, and we may be wrong, but we believe he was letting you know that if you were to replace all the needed items described above...it would be less expensive to replace the whole door. We understand now that you just wanted to replace the broken cables and that was it. Totally understandable, sorry for the confusion and perceived pressure. If you need any additional work please contact me directly and I will follow the work done personally. Thank you Clark
Webster Groves, MO
If you are thinking of getting a garage door installed be forewarned not to put LED bulbs in the opener. Apparently they are not compatible with the openers and will "burn out" the electronics. Our door is only a year and a half old and the fix was $215. Wish someone would have forewarned us about the bulbs and about the cost of the repair. Prior to this, my review would have been much higher. I love the door and was happy with the install process.
Hello Mr. Smith, I am sorry that you had a problem with using a LED bulb in your opener. We do instruct our techs to alert customers not to replace burned out factory bulbs with LED bulbs. There is a warning in the owner's manual and we are asking the manufacturer to work on a way to better let the customer. With the invent on the LED bulb, we are addressing this issue. I am glad that you were happy with the door and the install. Thank you.
If you want to do business with Precision Garage Door, be ready for two things: 1) Technicians who will tell you additional remote openers can only be purchased from them for $55 -- in truth, they are readily available at Home Depot/Lowe's for around $34. 2) A roughly 100% markup on a garage door opener. The unit I purchased was a Liftmaster 8355 -- $420. Readily available on sites such as Amazon for roughly half that cost. I understand markups; I understand a company needing to make profits; however, I don't put up with lies and I think a 100% markup is a bit excessive. This was my experience. I hope yours was better.
- Hans Smith