Review:

The technician was a good communicator and fixed the problem effectively and efficiently.

Love the 5 Star review!!! Thank you for the vote of confidence. We love it when we make our customers happy. Take care

Review:

Bait and switch beware!!!!!!! Said 200 sent a guy changed to 400!!!! Beware

Hello Michael, Thank you for the 5 Star review. I see you believe thought there was a difference in the amount charged. Sorry for the confusion. I will review/listen to the call-in and see what was said. Our operators should have told you that "springs start at $199.99 and go up from there."Our techs have all types of springs on their trucks so they should have been available. Let me check and I will respond later. ....I see you declined the service to be completed. Please let us know if there is anything else we can do. (The call-in operator did properly alert to the spring cost but that can be confusing)

Review:

Chris was great, starting with being on time, explaining everything he was doing, and working fast and efficient to get the job done. I would definitely ask for him again in the future.

Review:

Shawn was fantastic! Very professional and helpful! We would highly recommend Precision!

Review:

Excellent all around. Good information on the phone before setting the appointment to look at garage door problem. Shawn, who then came over, was excellent in every possible way. Explained options, various pricing considerations, pros/cons, what he would recommend doing now, what could wait, etc. Ask for Shawn to help you! He was great. We would certainly look to use these guys again for any future garage door problem, upgrade, other needs, etc.

Review:

your description under "write a review" is confusing so I am just going to give a review for total experience. Positives: Joel professional approach. Seems well trained, presents himself well and seems and decent communications skills. Improvement areas: Perception is precision has "used car salesman" approach from my first contact on the phone the presentation of quotes on the tablet I never felt like I was a valued customer and the goal was to see how much could be milked from the customer. I think you can get your margin and still make the customer feel like they are getting value from the service. Call before you arrive as promised when appointment was made BTW... your web site says if a vendor only gives one year warranty on a spring the hardware is "cheap". I was told I had a one year warranty on the spring quoted. you may want to clean that up :)

Review:

Chris was very professional and got the job done very quick. Gave me the options and right suggestions for getting the door fixed. Very impressed with quality of work.

Thank you! We work hard every day to try and improve customer service so it is great hear that you gave us 5 Stars. Take care.

Review:

We’ve used their services twice and have been very happy each time. Very prompt response and technician was very polite and professional.

Review:

The office people and technicians are always polite and helpful.

Thank you Ellen. We don't receive as many in-office 5 Stars reviews so this is great to hear. I think we have the best back office in the business and I am glad you do too. Take care.

Review:

Excellent service. Shawn was knowledgeable and kind. Took time to explain problem and guidance for any further problems

Yipppeee! We love it when we please our customers. It is what we strive for every day, ad this makes our day. Thank you.

Review:

The two gentlemen that came to service my door were courteous and great representatives of your company. You should be happy you have them. The work was explained and they offered multiple options. Completed to my satisfaction and in a very timely manner.

Thomas, thank you for the 5 Star review. We love them.

Review:

Joel was prompt, knowledgeable and he fixed it quickly. He did a very nice job.

Anthony, Thank you! I will let Joel of his great work. He too will thank you.

Review:

Technician was prompt, courteous and professional. He explained the service he was performing thoroughly. (Installing a new keypad) We forgot to ask about a senior citizen discount since we are over the age of 65. Is it too late to apply for one? We give the company and the whole experience a 5-star rating. We will definitely call again when needed.

Hello Deborah, I will have our accounting department reach out to you and apply your senior discount. Thanks

Review:

Adam did a great job in repairing our garage door with a new reinforcement bar and installation at the base of the door to keep out the cold air and water leakage from outside. He was professional and efficient in his work. I liked seeing the figures and options for the work to be done before the work was started. I first used Precision when I saw your ad in one of the mailers we received after moving to Chesterfield. Keep up the good work!

Hello Mary and thank you! Please let us know if we can do anything else for you. Take care

Review:

I appreciate you being able to come out and perform the repair so quickly. Door was repaired quickly as well.

That's what we love to hear! Glad you were happy.

Review:

Job well done and very fast.

Thank you John! We love our 5 star reviews.

Review:

Have to commend the company and especially the Tech on such excellent service. As promised the Tech call ahead, gave an excellent overview of the problem, and repaired the problem promptly. Service was outstanding.

Review:

Sean was very professional . The office staff were helpful. At first they gave me an appointment for the next day, however I explained that I did feel safe because I could not close my door. Well they got someone out here the same day and I was very grateful. Would recommend them for sure.

Review:

Chris did a great job and explained what he was doing and what the equipment was that he was installing. The installation went quick and everything works great.

Review:

Thanks for having the repair done on the same day as called and quick installation of the parts.

Hello Ms. Price and you are so welcome. We always want to be able to get to our customers as timely as possible so I am glad it worked for you. Our goal is 100% customer satisfaction!

Review:

On time and very efficient. Excellent job. 5 stars.

Hell Lin and thank you for that 5 Star review!! We want nothing more than to make sure our customers are happy and excited about their new door or the repairs we do to an existing door. Thank you for your response.

Review:

Cody Mugfor came to the house and fixed the issue with my garage quickly and precisely. Talked me through the entire process. This young man was extremely mannerly the entire visit. With great honor, I salute Cody for a job well done. This dude is a 5 star employee all day long.

Yippppeeeee! Thank you for the top 5 Star review. I will give Codie a huge pat on the back, plus I think I now owe him for the bet we had. Take care

Review:

Jeff and his associate arrived on time. They were professional and completed the installation of both doors in 4 hours. Very sastisfied! Thx!

5 Stars!! Thank you. We love knowing that we made you happy because you are very important to us. Please let us know if there is anything else we can do for you. Take care

Review:

I found you on the internet and was impressed with your website and the customer reviews. Service was performed by Shaun with complete satisfaction, and the additional information he provided. I was quoted a price of $79 on the phone, but the bill was $108.00. I did not ask Shaun about the discrepancy.

Joe, thank for the very nice review. I will have Ron call you to see why there was a price difference. We will make it right if there was not additional work done compared to what was discussed on the phone. Thanks

Review:

Joel was on time. Outgoing and professional. Prompt repair service. Five Stars.

Yippee! 5 Stars!!! Thank you Scott. It makes us feel terrific knowing that we made you happy and satisfied.

Review:

Service was excellent and so was the work preformed.

Review:

A power surge had caused my overhead motor to quit - Your technician, John Nair, installed a new logic board which fixed the problem. He is very personable, professional and knowledgeable. Thank you for great service!

Hello Cathy and thank you for the very nice 5 Star review! I hope we made life a little easier for you and was able to give you some peace of mind with you garage door. Take care and let us know if there is anything else we can do for you.

Review:

Really a great tech. Could not have been nicer

Review:

Installed new rollers/wheels so my garage door would open smoothly. Also use lubricant to insure a smooth open and close.

Thank you Emily for the very nice review. I am glad you like your new rollers. They should last a long, long time ( at least 100,000 cycles) and be much quieter. We use only the best parts. Take care.

Review:

I called Precision because their number was on a sticker on my garage door. Shortly after I moved it one of my garage doors appears to come off the track and stopped working. They sent a technician out the next day. He called ahead of time as they said he would, showed up on time, explained what he was doing, and was done quickly. Great job, I will definitely use them again and recommend to others!

Love it!! Thank you for the very nice 5 Star review. I will alert your Tech as he too will be happy.