Review:

Called for a repair on garage door which was still working but saw a cable about ready to break. it was not an emergency but was informed weekend rates are no different than weekday so scheduled on Sunday morning. Tech called about 45 minutes prior to schedule time and asked if he could come about 15 minutes early. He was very professional and did all the social distancing, etc in this time of the upset world. He provided me a quote of what the repair would be and it was up to me to either agree or not have the service completed. He also inspected our other garage door to make sure there was no surprises there which there was not. In a short period of time the repair was done and he was on his way. Chris was our tech who was very good. I would recommend Precision Door to anyone.

Review:

Andrew was pleasant and capable.Job well done,new Spring,cable,bearings and rollers were installed.

Awesome! We understand what keeps us in business and it is the customers. We are dedicated to them being as happy as possible... We will go to the ends of the world for them. Take care Clark

Review:

Great experience. Very polite and professional. Explained everything in detail. Will definitely use in the future as needed.

Review:

We have used Precision Garage Door several times over the years. They respond so quickly and with you can’t close your garage door, that’s a good thing for safety reasons. They always show up on time, they are nice courteous and professional and clean up agent themselves.. Plus their rates are good.

Review:

No problems

Review:

Called and had appointment on same day. Called ahead and was able to come earlier than expected! Explained the issues and how to maintain for longer wear! Great service! Replaced springs and cables in about an hour!

Review:

Employee was informed and friendly. Pointed out the problem quickly.

Review:

Called late yesterday and was able to get early appointment next day. John called me prior to arriving. Gave a detailed explanation of problem, and two possible solutions. Work was completed promptly. Very happy with service

Review:

Originally called to have door serviced. Agreed with the technician that the door was beyond repair efficiently. Decided to go with a new door because of their competency.

Review:

Kevin Johnson came out on an evening with snow and rain. Originally when my door was installed the technician didn’t take the time to fasten in all of the bolts. Kevin took the time and looked over my door and replaced all of the bolts that were missing and realigned my door! Thank you Kevin!

Review:

Great service and experience with tech Chris! Came out for a crooked garage door and assessed the issue before doing any work. Discovered some other issues and made sure our door was taken care of so we would not have to make repeated costly service calls in the future. Very appreciate of the personal service by Chris! Highly recommend Chris and Precision doors!

Review:

Precision fixed the garage door so that was a positive. They are slick in telling you it is one price on the phone then when they so up the technician adds his fee on to the quoted price. Be aware. They also try to sale you all new parts and if you don’t purchase those then you do not get any warranty or guarantee on the repair. They can fix your door but caution to all the up charges they propose plus the technician add one.

Hello Cory and Mary. I know we have reached out to you, and after talking it through, have resolved the issue together, and I want to thank you for helping with that. Sometimes there is a misunderstanding on both sides and I am just glad that you are now happy with the service we provided. Take care and please let us know if there is anything else we can do for you. Clark

Review:

Shawn was earlier than expected. He was professional, fast, efficient and done in 30 minutes. We use to use Martin Door and their prices are outrageous. Yours are reasonable and the service was 5 star. You have new customer. Thank you

Review:

This company is definitely a 5 , Have had them coming for over 15 yrs of more with old garage door repairs and purchase of new garage door , and yearly garage door maintenance , everyone repair technician had been overly nice and very knowledgeable and had done a great job ! We have had friends have them out , and have been very happy also ! Will continue... to have them service our garage door and opener for years to come ! Very Happy and satisfied customers ????????! And. Joel was awesome today !! 10 on our scale ! Very nice to work with????We have you guys come out and service dud tune up every year !

Yippppeeee! We love our 5 Star review all most as much as we love return customers for over "15 years". Thank you thank you thank you. Please let us know if therein anything else we can do for you and we look forward to helping you in the future. Take care! Clark

Review:

My problem was with the door opener. The wi-fi was not working at all. The remote, the wall switch, and the Homelink in my car were working fine. I just had no wi-fi connection. The tech that was assigned to my call didn't really understand the difference between the remotes and the wi-fi. Fortunatly, the person that was with him (I didn't get his name, but he was from Memphis and was doing some kind of training) knew right away that the problem was a bad logic board and that it needed to be replaced. Everything is working just fine now.

Hello Donald and thank you for the feedback. I am sorry you had a delay in your repair but glad we had a tech there to diagnose the problem and solve it. We do continual training throughout the year so we are constantly improving so this does not happen again. We believe we have theist techs in the business. I am a bit surprised that your tech did not recognize that quickly as he is a seasoned tech and has come across similar cases before. I will talk with him as well as give you a call to see if there is anything else we can do for you. Take care. Clark

Review:

Kevin was not only on time, but he was even early. He was super patient and didn't judge me for how I damaged my garage door. LOL. Kevin explained everything thoroughly, and I was confident that the repair that was needed, was being done correctly.

Hello Liz and thank you for the nice 5 Star review. Yes, we don't care how they broke, we just care that we fix them so that the customer is super happy. We love it when we know we have made a customer happy. Take care. Clark

Review:

Chris Newman was out to look at our garage door today, and he did an excellent job. I have been with Precision Door for a couple of years and I would recommend this company to all.

Review:

Have used your company before and I have always been pleased. The work done today was to repair the garage door and the service man Joel was very professional, courteous and knowledgeable.

Hello Bernie, Yeah!!! 5 Stars!!!! Joel will love it! I will let him know. We work hard to earn our 5 star reviews. It's why get up in the morning. Take care Clark

Review:

The service included replacing springs, rollers and the bottom weather stripping (which initiated the call). Precision was one of the companies recommended by Home Advisor. The service was scheduled the day following my call. The service technician, John Nair, was very professional and extremely knowledgeable with 18 years of experience. He offered several repair alternatives. The entire repair was completed in about 90 minutes and includes a 5 year parts and labor warranty. The door now operates smoothly and much more quietly. I'm am very pleased with the overall experience with Precision, although the quoted price was higher than anticipated.

Thank you!!!!! We love our 5 STAR ratings. We work every day to earn a 5 Star review and love it when it happens. We only want 5 star reviews and working for a perfect record. Thanks again Clark

Review:

Good service and technicians, reliable company.

Review:

Office staff, schedulers, and field/ installer (Chris) were great. Communication was also very good throughout the process.

Review:

I was able to get a service tech out only an hour or so after I called to schedule my repair. The service tech was very clear about pricing up front and gave me several options to choose from with little pressure. He completed the job quickly to my satisfaction. Overall very pleased with the service. Replacing these door springs is VERY dangerous and something no one should DIY. Leave it to these guys.

Hello Gary and thank you for the very nice review. I am so glad your were so pleased. I hope you will use us again so we can earn a full 5 star review. We live on them. Thank you and take care.

Review:

Joel was on time professional covered my repairs and compleated the job in moderate time.

Ron, thank you for the very super 5 Star review! We sure appreciate your business.

Review:

Good service

Mr. Schwellensattl, Thank you for the very nice 5 Star review...We never get sick of getting them. I will pass along to the Tech

Review:

tech was on time and even early was real polite and explained what needed done

Mark, thank you for taking the time to give us a nice review. It is so important to us that all our customers are happy with their door service.

Review:

Throughout the inspection/bid I was ensured that most of my garage unit was brand new, including the steel door, yet multiple times I was pushed to replace my entire garage door when all that needed to be replaced were the cables. Once the technician finally understood all I wanted work on were the cables, he did a quick and efficient job, otherwise my rating would be even lower. I understand the need to upsell, especially when repairs are almost as costly as a new unit, but when all I needed was a small repair, it’s ridiculous to upsell an entire new product and I did NOT appreciate, what I take as an insult, trying to swindle the sale of a completely unnecessary new unit.

Hello Meghan and we am sorry for your experience today. We looked up your account, safely inspection and talk to the Tech to see what we can find out. After further review, we think I found out what happened. We are again sorry that you felt you were being up sold on items that you didn't need. We believe you had your door rebuilt using some older parts from the previous door and since then, the bottom section had been damaged. Our Tech noticed the rust, wear and tear on the hinges, roller, cables, etc. along with the damaged lower section. We believe, and we may be wrong, but we believe he was letting you know that if you were to replace all the needed items described above...it would be less expensive to replace the whole door. We understand now that you just wanted to replace the broken cables and that was it. Totally understandable, sorry for the confusion and perceived pressure. If you need any additional work please contact me directly and I will follow the work done personally. Thank you Clark

Review:

Excellent service and reasonable prices. The employees were great to work with and very professional. All questions were answered and I never felt like I was being oversold, but actually helped to get the best door for my price range and quality. I would definitely use again and refer. I do also like how the webpage shows the employees. Makes me feel they care about the customer and safety.

Hello Erica, Thank you for taking the time to provide a review. We love our 5 star reviews. Jeff will be happy as well.

Review:

Precision came right out the same day. I was told step-by-step what was wrong and what needed to be replaced. I was offered two possible solutions with prices clearly given. The whole repair took less than 2 hours. John Nair was professional, informational, and extremely friendly. Thank you Precision!

Karen, so glad you are happy with your door service. We strive each day to make sure every customer is happy. Have a great summer

Review:

Same day service and our service man (Adam) was courteous, friendly, and very skilled. He estimated the time and finished within five minutes of the estimate. Good to go, no problems since. I would definately choose Precision again.

Sue, thanks for the kind review. Ill let Adam know. He works hard to make the customer happy. 5 stars back to you.

Review:

They arrived on time, worked steady and completed in the time frame allotted very friendly and professional. I would rate this company a 5 star.

Hello Jerry and thank you for taking the time to write a nice 5 Star review. You have made our day. We love it when the customer is completely satisfied. Take care Clark