Review:

My problem was with the door opener. The wi-fi was not working at all. The remote, the wall switch, and the Homelink in my car were working fine. I just had no wi-fi connection. The tech that was assigned to my call didn't really understand the difference between the remotes and the wi-fi. Fortunatly, the person that was with him (I didn't get his name, but he was from Memphis and was doing some kind of training) knew right away that the problem was a bad logic board and that it needed to be replaced. Everything is working just fine now.

Hello Donald and thank you for the feedback. I am sorry you had a delay in your repair but glad we had a tech there to diagnose the problem and solve it. We do continual training throughout the year so we are constantly improving so this does not happen again. We believe we have theist techs in the business. I am a bit surprised that your tech did not recognize that quickly as he is a seasoned tech and has come across similar cases before. I will talk with him as well as give you a call to see if there is anything else we can do for you. Take care. Clark

Review:

Kevin was not only on time, but he was even early. He was super patient and didn't judge me for how I damaged my garage door. LOL. Kevin explained everything thoroughly, and I was confident that the repair that was needed, was being done correctly.

Hello Liz and thank you for the nice 5 Star review. Yes, we don't care how they broke, we just care that we fix them so that the customer is super happy. We love it when we know we have made a customer happy. Take care. Clark

Review:

Chris Newman was out to look at our garage door today, and he did an excellent job. I have been with Precision Door for a couple of years and I would recommend this company to all.

Review:

Have used your company before and I have always been pleased. The work done today was to repair the garage door and the service man Joel was very professional, courteous and knowledgeable.

Hello Bernie, Yeah!!! 5 Stars!!!! Joel will love it! I will let him know. We work hard to earn our 5 star reviews. It's why get up in the morning. Take care Clark

Review:

The service included replacing springs, rollers and the bottom weather stripping (which initiated the call). Precision was one of the companies recommended by Home Advisor. The service was scheduled the day following my call. The service technician, John Nair, was very professional and extremely knowledgeable with 18 years of experience. He offered several repair alternatives. The entire repair was completed in about 90 minutes and includes a 5 year parts and labor warranty. The door now operates smoothly and much more quietly. I'm am very pleased with the overall experience with Precision, although the quoted price was higher than anticipated.

Thank you!!!!! We love our 5 STAR ratings. We work every day to earn a 5 Star review and love it when it happens. We only want 5 star reviews and working for a perfect record. Thanks again Clark

Review:

Good service and technicians, reliable company.

Review:

Office staff, schedulers, and field/ installer (Chris) were great. Communication was also very good throughout the process.

Review:

I was able to get a service tech out only an hour or so after I called to schedule my repair. The service tech was very clear about pricing up front and gave me several options to choose from with little pressure. He completed the job quickly to my satisfaction. Overall very pleased with the service. Replacing these door springs is VERY dangerous and something no one should DIY. Leave it to these guys.

Hello Gary and thank you for the very nice review. I am so glad your were so pleased. I hope you will use us again so we can earn a full 5 star review. We live on them. Thank you and take care.

Review:

Joel was on time professional covered my repairs and compleated the job in moderate time.

Ron, thank you for the very super 5 Star review! We sure appreciate your business.

Review:

Good service

Mr. Schwellensattl, Thank you for the very nice 5 Star review...We never get sick of getting them. I will pass along to the Tech

Review:

tech was on time and even early was real polite and explained what needed done

Mark, thank you for taking the time to give us a nice review. It is so important to us that all our customers are happy with their door service.

Review:

Throughout the inspection/bid I was ensured that most of my garage unit was brand new, including the steel door, yet multiple times I was pushed to replace my entire garage door when all that needed to be replaced were the cables. Once the technician finally understood all I wanted work on were the cables, he did a quick and efficient job, otherwise my rating would be even lower. I understand the need to upsell, especially when repairs are almost as costly as a new unit, but when all I needed was a small repair, it’s ridiculous to upsell an entire new product and I did NOT appreciate, what I take as an insult, trying to swindle the sale of a completely unnecessary new unit.

Hello Meghan and we am sorry for your experience today. We looked up your account, safely inspection and talk to the Tech to see what we can find out. After further review, we think I found out what happened. We are again sorry that you felt you were being up sold on items that you didn't need. We believe you had your door rebuilt using some older parts from the previous door and since then, the bottom section had been damaged. Our Tech noticed the rust, wear and tear on the hinges, roller, cables, etc. along with the damaged lower section. We believe, and we may be wrong, but we believe he was letting you know that if you were to replace all the needed items described above...it would be less expensive to replace the whole door. We understand now that you just wanted to replace the broken cables and that was it. Totally understandable, sorry for the confusion and perceived pressure. If you need any additional work please contact me directly and I will follow the work done personally. Thank you Clark

Review:

Excellent service and reasonable prices. The employees were great to work with and very professional. All questions were answered and I never felt like I was being oversold, but actually helped to get the best door for my price range and quality. I would definitely use again and refer. I do also like how the webpage shows the employees. Makes me feel they care about the customer and safety.

Hello Erica, Thank you for taking the time to provide a review. We love our 5 star reviews. Jeff will be happy as well.

Review:

Precision came right out the same day. I was told step-by-step what was wrong and what needed to be replaced. I was offered two possible solutions with prices clearly given. The whole repair took less than 2 hours. John Nair was professional, informational, and extremely friendly. Thank you Precision!

Karen, so glad you are happy with your door service. We strive each day to make sure every customer is happy. Have a great summer

Review:

Same day service and our service man (Adam) was courteous, friendly, and very skilled. He estimated the time and finished within five minutes of the estimate. Good to go, no problems since. I would definately choose Precision again.

Sue, thanks for the kind review. Ill let Adam know. He works hard to make the customer happy. 5 stars back to you.

Review:

They arrived on time, worked steady and completed in the time frame allotted very friendly and professional. I would rate this company a 5 star.

Hello Jerry and thank you for taking the time to write a nice 5 Star review. You have made our day. We love it when the customer is completely satisfied. Take care Clark

Review:

Excellent, informative,timely. Would recommend.

Tom, thanks for the 5 star review! We appreciate your input. Clark

Review:

Very professional, showed up during the agreed upon time. Technician explained what was wrong and provided several options. I would use and recommend Precision door to anyone needing a garage dooe worked on.

Thank you for the nice 5 star review. We pride ourselves by trying to provide the best possible customer service... Thank you. Clark

Review:

Sean was great and let us know all of our options. We will be purchasing equipment from you shortly!

Thank you Mr. Clark for taking the time to write a 5 star review for us. We appreciate your business and work hard to earn and keep it. Clark W

Review:

Wonderful service, called at 7 am and they came out at 930. Garage door spring broken. based on condition and age of existing garage door, suggested that we replace the entire door, but gave me the options of which I wanted to do. Door is 20 years old and shows signs of problems, so replace is the smart thing to do.

Review:

Great service provided by Chris Newman, first time customer, I am recommend your services without a doubt.

Hello Juan. Thank you for the nice review. We love it when we meet our customer's expectations. We work to improve every day. Thank you.

Review:

Our garage door spring broke, but Precision was able to send a technician on a Sunday to complete repairs. Joel Rife was extremely helpful as he took the time to explain the condition of the garage door assembly and outlined our options for repair. We chose to replace everything (garage door, tracks, rollers, hinges, springs, cables, bearing plates, etc.) assembly due to the age and condition of our current system. Joel was even able to clamp our current spring in order for us to open the garage door while we schedule the new door to be installed. Very happy with initial service and excited for our new door to be installed!

Thank you Jonathon for the nice review. We understand that customer service is the most important thing to our business. We work hard every day to improve and get better. I will pass along your review to Joel. Thank you.

Review:

Cal was very helpful & insightful!

Hello Garrett and Latas, Thank you for the nice review. We take customer service very seriously and love it when we meet expectations...

Review:

The quick response, fair rate and professional service received today is consistent with our past experiences with Precision Overhead Garage Door Service. Thank you.

Thank you for the nice review. It is our priority to provide a 5 star customer service experience.

Review:

5 STARS!! Shawn Roderick was very friendly and knowledgeable. Our keypad was broken, so he replaced that and did a thorough check of all of the mechanisms related to the garage door. He made suggestions without a "hard sell" attitude for which I was very grateful, and I had Shawn replace the rollers on the door. I would definitely recommend Precision to anyone who needs a garage door replacement or repair. Thank you!!

Thank you Barb for the great review! We take our customer service very seriously and always happy when we meet customers expectations. Thanks

Review:

fixed problem vary helpefull

Review:

YOUR Service Technician Jamey A., was on time and explained all the options that I had. Waste no time in the repair to my garage door. The price was inline for what I had done. Very please with the results and would used and recommend Precision for garage door repairs.

Review:

Very thorough and not pushy. Good experience.

Review:

We did some comparison shopping and were impressed with the information on the web site. The technician, Cal Langford was right on time. He took the time to explain our options and answer all our questions. We purchased a new garage door opener to replace our old screw drive opener that was over 10 years old and broken. it took about 30 minutes to install the new opener. Cal made sure it was working and that we had the instructions for using a smart phone app to open the door. He was very polite and informative.

Review:

Jamie was professional & explained his inspection process, told me his recommendations, performed service, & thanked me for the business. Very polite.