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about Precision Garage Door in:
Jefferson and Franklin County, MO
Precision Garage Door of St. Louishas received 224 reviews, averaging 4.91 Stars:
Festus, MO
UPDATE: All taken care of...Customer is happy. Thank you. Hello Sherry and thank you for the report. I just tried calling you to discuss your experience last week. Glen contacted me right after his departure from your house, as he sensed your displeasure, and we discussed the situation. We are sorry for any confusion that may have occurred from our call center regarding the $79.00 service fee. I believe he preformed a safety inspection and offered to replace the safety eyes with your approval. I will try you again to see how best we can work this out for you. Thank you Clark President
Imperial, MO
Selected because of same day service. Most prefer not to have garage open to the elements and visitors overnight or few days from now. Dejuan Harris arrived about an hour from my call. He assessed situation and made adjustments as needed to keep it going as long as possible. Unit original from build 2005 so hope lasts bit longer. DeJuan was nice and professional and friendly. I’ll definitely call precision again.
- Stacy Lewis
Festus, MO
I found this company through a Google search. The process of actually setting up an appointment easy but I was less than pleased about the quality of the phone reps who provided my initial bids. They had limited product knowledge and had to put the phone down more times than I would have expected to double check on their responses. I was, however, pleasantly surprised that I could have a service tech out the next day with several options for a service call. I then had the sinking feeling that I had contacted a low quality company if they had that much availability. Unfortunately, the next set of issues were primarily my fault. I ran into some unforeseen complications in my day and could not be home in the window of time I booked. I was not able to be near my phone so I also missed a call from the tech alerting me that he was on his way. By the time I was able to get to a phone, I tried to return his call which rang through to the main office. I was 40 minutes away and would have been home 15 minutes after the tech arrived. Again, I understood that this was my fault and I was informed that the tech might wait since I was the last service stop of the day. However, after touching base with the service rep I was told he could not wait. I called back when I arrived at home later that evening to reschedule but this time the phone rep was extremely caring and showed a lot of empathy. She scheduled me for the next day in the afternoon and all was good. When the next day arrived, I did not receive any alert call or text indicating a service rep was on the way. Regardless, Glen showed up within the time block I was quoted. This is when everything changed — to the positive. I was so impressed with Glen’s level of service especially when I had what turned out to be something not as straightforward as we thought. He kept me informed every step of the way and explained everything that he was doing and provided me options. In addition, he shared what I should be looking out for and what I should be considering next, as well as what I didn’t need to address right away. I feel like my interaction with Glen completely turned around my perception of the company and now I wouldn’t hesitate to recommend Glen to anyone else. He actually addressed multiple service issues so the next question response is not accurate.
- Gloria Park
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Residential Technicians: Glen Lemp
Cedar Hill, MO
Estimate and repair in same day, very courteous. Very professional, and reasonable with cost
- Deborah Adkins
Cedar Hill, MO
Local Company
- Linda And Ray Heild
High Ridge, MO
Great job! They arrived when they said they would and was nothing but professional. Will is a super nice guy and explained what he did and also showed me the maintenance steps to take to keep my garage door working properly. Thank you all very much.
- Greg Pendleton
Pacific, MO
Very well done, very honest
- Timothy Phillips
Imperial, MO
Brett was prompt, efficient, and as professional as could be. I’m also confident Brett wouldn’t sell me anything I may not need so add trustworthy to the above.
- Jess McReynolds
House Springs, MO
Matt was very professional during the whole install process. He showed great knowledge of the products and I would recommend him to anyone for future needs.
- Brad Mongera
Arnold, MO
Good friendly service would recommend to anybody
- Dan Miller
Festus, MO
Thank you for the fast and friendly service. Job well done!
- Gary Coplin
Festus, MO
Great job Glen , very professional Thank you !
- Robert Windal
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Residential Technicians: Glen Lemp
Barnhart, MO
I would highly recommend Precision for your garage door problems. I called in the morning and they came out and had the problem fixed by early afternoon. Matthew was great checking and explaining everything and his work quality was super. I would call your company again in a heartbeat. Thanks to everyone.
- Linda J
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Residential Technicians: Matthew Brewer
Festus, MO
Thanks Jonathan for your prompt service and your expertise.
- Tom Spence
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Imperial, MO
Greatly appreciate the response time. I called early evening with my door issue, Brent was out first thing in the morning. He had our double door repaired and operating properly in no time. Very friendly and knowledgeable, will definitely recommend!!
- Brett Ilko
Festus, MO
Matt Brewer came out to fix my garage door springs and did an excellent job, he explained the work and completed it in a timely fashion! The greensky fiance was easy to apply for and saved me from having to pay everything up front.
- Gregory Clements
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Residential Technicians: Matthew Brewer
Festus, MO
Company was on time and communicated well with who our technician would be. He worked quickly and efficiently and had our problem fixed in no time! We would highly recommend this company. Very professional.
- Heather K
Festus, MO
5 star Rating for Andrew Maul Great tech very knowledgeable on Garage Repairs covered other issues what was going on with the garage door (Great service)
- John Stout
Pacific, MO
Dejuan was very polite and explained the problem and solution. He answered any questions you had and came the very day, Saturday, that I called. Cleaned up and made sure everything was working.
- Susan Zeltmann
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Residential Technicians: Dejuan Harris
Villa Ridge, MO
I just moved in to my new home and needed the garage door serviced before I could start using it on a regular basis. I called around 8:00 a.m. on a Monday morning, and within an hour a repairman arrived. He assessed the problem and made the repair in a timely fashion. He was professional, courteous, and provided me with essential information on how to maintain the garage door in good working order. Precision is now my go-to for all my garage door needs.
- Rebecca V
Barnhart, MO
Our Service Technician, D. Harris, arrived at the front end of the scheduled window. He quickly identified the issues and presented us with options. We settled on a plan and he went to work, finishing in under an hour, as promised. The young man was professional, personable, efficient and a credit to your organization.
- David Ballard
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Residential Technicians: Dejuan Harris
High Ridge, MO
Mathew Brewer was very professional and quickly took care of the situation. He also explained what had happened and let us know how to test our door to see how the condition of our springs on our garage doors.
- Margret Half
Washington, MO
Have used in pass with excellent results
- Alice Bell
House Springs, MO
Mr. Harris was the employee who came to fix our garage door. Highly professional and courteous. Would recommend Precision.
- Doug Dunbar
Luebbering, MO
Last needed them in 2015. Last night spring broke called this morning 4 hours later tech showed up. Very efficient and professional technician. Thanks
- Carl
Service Provided:
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Residential Technicians: Brent Gregory
House Springs, MO
Excellent, excellent service!! Thank you so much for the quick appointment and quality workmanship. The technician was experienced, knowledgeable and quality driven. Thank you!
- Eddie Kennon
House Springs, MO
Mathew was our tech, he came early which was a blessing and did his job and was a pleasant man. Very satisfied with him. I would highly recommend him again!!
- Wayne Risch
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Residential Technicians: Matthew Brewer
High Ridge, MO
Extremely good service! DeJuan was very polite and got here right when he said. He wasn’t pushy about the different packages they offered. I would definitely recommend this company for any service. (Also request Dejuan!)????
- Diane Andersen
High Ridge, MO
Excellent service; outstanding service personnel.
- PJ Barbeau
Byrnes Mill, MO
They were very prompt, thorough and friendly! Great service!
- Bob Wilhelm
314-367-4687
314-367-4687314-453-4904
314-453-4904314-549-8772
314-549-8772314-453-4904
314-453-4904314-549-8772
314-549-8772636-352-1404
636-352-1404636-543-2004
636-543-2004618-663-4041
618-663-4041Office: (314) 558-4427
82 Larkin Williams Ind Ct
Fenton, MO 63026
I arranged appointment with PGD representative who advised there would be a service charge & would allow a senior citizens discount. I advised the representative of EXACTLY what was needed to be done, simply just strip & reconnect a wire on 1 of the reverse safety sensors at bottom of garage door which would not allow the door closed. Apparently an animal had chewed the wire. The technician came out, didn’t examine or even touch anything, but just writing on his clipboard tried to overcharge me for extra work that I didn’t need, totaling $320! Also implied 3 times, that I lied about what the representative told me concerning the senior citizens discount & advised that he & his manager would be reviewing the taped phone conversation. I asked the technician to leave and regrettably gave him a check for $69 to get him off of my property. Basically so he could stand there & B.S. me for 5 minutes. I definitely would not recommend this company if they condone their staff with such unethical practices.
- Sherry R