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Precision Garage Door of St. Louis
about Precision Garage Door
has received 8 reviews, averaging 3.00 Stars:
Quick response and service was good. Technician provided good customer service. Was confused about why I was charged both a service fee,$89 and then a fee for the actual work $280. But needed it done as I couldn’t get the door down.
- Ed Magee
Residential Technicians: Glen Lemp
Villa Ridge, MO
Price quoted for spring repair over the phone did not match price quoted by repairman. You're prices seemed a bit steep for material and labor.
- Matthew Voss
Hello Mr. Voss. Shawn came into the office and he mentioned this call. He came in to see if we had any #218 springs as he was out. Covid has stopped or slowed down all our orders for parts. The #218 springs is one of those items. It is the #218's that is needed to provide the price quoted "Springs start at $199". WE are sorry for that and I will call you to better explain and see how we can better serve you. Thank you for your patronage and take care. Clark
Black Jack, MO
I was given an appointment between 8am and 10am, it’s past 10:16am, the Technician is yet to show up, he left a message at 9:06am that he will be here in 20 minutes, life happens, if for whatever reason he could not make it, a courtesy call should have been made.
- Paula Ajayi
I guess a 3, since I haven't heard anything back from your company yet? The rep who came out to give me an estimate was very nice and professional, took pics of current garage, but I'm still waiting to see what's up???
- Brent Vales
Hello Brent and thank you for alerting us to this. We have done some research and found that we sent your estimate to an incorrect email address on the 19th (the day after your appointment) and it bounced back. Marian is calling you now to record the correct email address and will resend the estimate right away. Sorry for the inconvenience and if you have any other delays, please call me at the office 636-227-7272. Thank you. Clark
St. Louis, MO
Too expensive for the same problem
- Leo Novoselsky
Hello Leo and thank you for your review. I enjoyed our call today and happy we could discuss your experience. I think after learning a little more about the superior parts, warranty and guarantees, you felt better. I am so glad you are a Precision customer. Take care, Clark
Saint Peters, MO
My problem was with the door opener. The wi-fi was not working at all. The remote, the wall switch, and the Homelink in my car were working fine. I just had no wi-fi connection. The tech that was assigned to my call didn't really understand the difference between the remotes and the wi-fi. Fortunatly, the person that was with him (I didn't get his name, but he was from Memphis and was doing some kind of training) knew right away that the problem was a bad logic board and that it needed to be replaced. Everything is working just fine now.
- Donald Bowling
Hello Donald and thank you for the feedback. I am sorry you had a delay in your repair but glad we had a tech there to diagnose the problem and solve it. We do continual training throughout the year so we are constantly improving so this does not happen again. We believe we have theist techs in the business. I am a bit surprised that your tech did not recognize that quickly as he is a seasoned tech and has come across similar cases before. I will talk with him as well as give you a call to see if there is anything else we can do for you. Take care. Clark
Lake Saint Louis, MO
Precision is great service company, and they have to be one of the best communicating companies I have every worked with. If I could give them 10 stars, I would in customer service. I had a broken torsion spring on my 16x7 garage door, and my garage door was out of commission! I called them at 7AM the next day, and they had someone at my door within 2 hours! I got an e-mail from them stating the status, and a phone call from my service tech letting me know he was ahead of schedule and could come earlier than anticipated. At that point I was impressed. The only glitch, and the reason for me knocking them down two stars was their quote. (Read further). I am a handy person; I do most of my own home-remodeling projects and maintain my own vehicles services (oil changes, etc.), but didn't feel comfortable at first trying to fix the garage door because of all safety concerns of springs, so I called Precision. I dropped Precision two stars because I felt their prices were a very steep, almost to the point where they are taking advantage of the market knowing you are stuck without them fixing your door. The technician originally quoted $500 that included a stiffener plate for the opener (that tore my garage door when the spring broke) and a replacement center bearing (which was at the end of life), and I just felt the price was not fair market. I was expecting $200-300, and was not ready to pay $500 to have my 25 year old garage door fixed when the hinges and rollers are all starting to show signs of fatigue. Therefore, I declined the service despite a nominal ($59) service charge fee and decided to fix myself. (Keep in mind - I was willing to pay $200 or even $350 to have the door repaired, but when I got the quote - I felt taken advantage of, and at that point - the price did not matter.) I ordered two new springs, and an industrial-grade center-bearing on Amazon), and a stiffener plate for my garage door from Lowes and wound up doing the project myself for less than $75. Granted, Precision pays their service techs (probably $50/hour), but I was amazed at how much markup Precision has in their quotes, so if you are a person who cannot fix things, then you are stuck paying the price! No knock on Precision as they did a great job servicing me, but I believe their prices are 50% higher than I expected. If you are a person that has no home-improvement skills, then you are stuck paying $400-$500 to have your springs replaced .. but, if you are somewhat handy, then don't be afraid to replace the springs yourself at a fraction of the cost. As long as you don't have extension springs, the risk of getting hurt is almost negligible.
your description under "write a review" is confusing so I am just going to give a review for total experience. Positives: Joel professional approach. Seems well trained, presents himself well and seems and decent communications skills. Improvement areas: Perception is precision has "used car salesman" approach from my first contact on the phone the presentation of quotes on the tablet I never felt like I was a valued customer and the goal was to see how much could be milked from the customer. I think you can get your margin and still make the customer feel like they are getting value from the service. Call before you arrive as promised when appointment was made BTW... your web site says if a vendor only gives one year warranty on a spring the hardware is "cheap". I was told I had a one year warranty on the spring quoted. you may want to clean that up :)
Secret Weapon (Jose Oquendo): Joel Rife