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Read what people are saying
about Precision Garage Door

Precision Garage Door of St. Louis
has received 2 reviews, averaging 3.00 Stars:
Review:

Precision is great service company, and they have to be one of the best communicating companies I have every worked with. If I could give them 10 stars, I would in customer service. I had a broken torsion spring on my 16x7 garage door, and my garage door was out of commission! I called them at 7AM the next day, and they had someone at my door within 2 hours! I got an e-mail from them stating the status, and a phone call from my service tech letting me know he was ahead of schedule and could come earlier than anticipated. At that point I was impressed. The only glitch, and the reason for me knocking them down two stars was their quote. (Read further). I am a handy person; I do most of my own home-remodeling projects and maintain my own vehicles services (oil changes, etc.), but didn't feel comfortable at first trying to fix the garage door because of all safety concerns of springs, so I called Precision. I dropped Precision two stars because I felt their prices were a very steep, almost to the point where they are taking advantage of the market knowing you are stuck without them fixing your door. The technician originally quoted $500 that included a stiffener plate for the opener (that tore my garage door when the spring broke) and a replacement center bearing (which was at the end of life), and I just felt the price was not fair market. I was expecting $200-300, and was not ready to pay $500 to have my 25 year old garage door fixed when the hinges and rollers are all starting to show signs of fatigue. Therefore, I declined the service despite a nominal ($59) service charge fee and decided to fix myself. (Keep in mind - I was willing to pay $200 or even $350 to have the door repaired, but when I got the quote - I felt taken advantage of, and at that point - the price did not matter.) I ordered two new springs, and an industrial-grade center-bearing on Amazon), and a stiffener plate for my garage door from Lowes and wound up doing the project myself for less than $75. Granted, Precision pays their service techs (probably $50/hour), but I was amazed at how much markup Precision has in their quotes, so if you are a person who cannot fix things, then you are stuck paying the price! No knock on Precision as they did a great job servicing me, but I believe their prices are 50% higher than I expected. If you are a person that has no home-improvement skills, then you are stuck paying $400-$500 to have your springs replaced .. but, if you are somewhat handy, then don't be afraid to replace the springs yourself at a fraction of the cost. As long as you don't have extension springs, the risk of getting hurt is almost negligible.
Daryl
Service Provided:
Garage Door Repair
Product:
Springs
Review:

your description under "write a review" is confusing so I am just going to give a review for total experience. Positives: Joel professional approach. Seems well trained, presents himself well and seems and decent communications skills. Improvement areas: Perception is precision has "used car salesman" approach from my first contact on the phone the presentation of quotes on the tablet I never felt like I was a valued customer and the goal was to see how much could be milked from the customer. I think you can get your margin and still make the customer feel like they are getting value from the service. Call before you arrive as promised when appointment was made BTW... your web site says if a vendor only gives one year warranty on a spring the hardware is "cheap". I was told I had a one year warranty on the spring quoted. you may want to clean that up :)
Jim
Service Provided:
Garage Door Repair
Product:
Springs