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Read what people are saying
about Precision Garage Door in:

West County, MO

Precision Garage Door of St. Louis
has received 145 reviews, averaging 4.97 Stars:
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Bait and switch beware!!!!!!! Said 200 sent a guy changed to 400!!!! Beware
Michael Pickens
A Response from: Clark Wolfsberger

Hello Michael, Thank you for the 5 Star review. I see you believe thought there was a difference in the amount charged. Sorry for the confusion. I will review/listen to the call-in and see what was said. Our operators should have told you that "springs start at $199.99 and go up from there."Our techs have all types of springs on their trucks so they should have been available. Let me check and I will respond later. ....I see you declined the service to be completed. Please let us know if there is anything else we can do. (The call-in operator did properly alert to the spring cost but that can be confusing)

Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Chris was great, starting with being on time, explaining everything he was doing, and working fast and efficient to get the job done. I would definitely ask for him again in the future.
Randy Yeck
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Shawn was fantastic! Very professional and helpful! We would highly recommend Precision!
Holly Tegethoff
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent all around. Good information on the phone before setting the appointment to look at garage door problem. Shawn, who then came over, was excellent in every possible way. Explained options, various pricing considerations, pros/cons, what he would recommend doing now, what could wait, etc. Ask for Shawn to help you! He was great. We would certainly look to use these guys again for any future garage door problem, upgrade, other needs, etc.
Doug Heller
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

your description under "write a review" is confusing so I am just going to give a review for total experience. Positives: Joel professional approach. Seems well trained, presents himself well and seems and decent communications skills. Improvement areas: Perception is precision has "used car salesman" approach from my first contact on the phone the presentation of quotes on the tablet I never felt like I was a valued customer and the goal was to see how much could be milked from the customer. I think you can get your margin and still make the customer feel like they are getting value from the service. Call before you arrive as promised when appointment was made BTW... your web site says if a vendor only gives one year warranty on a spring the hardware is "cheap". I was told I had a one year warranty on the spring quoted. you may want to clean that up :)
Jim
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Chris was very professional and got the job done very quick. Gave me the options and right suggestions for getting the door fixed. Very impressed with quality of work.
Sudeep Jain
A Response from: Clark Wolfsberger

Thank you! We work hard every day to try and improve customer service so it is great hear that you gave us 5 Stars. Take care.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We’ve used their services twice and have been very happy each time. Very prompt response and technician was very polite and professional.
Phyllis Martinez
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The office people and technicians are always polite and helpful.
Ellen
A Response from: Clark Wolfsberger

Thank you Ellen. We don't receive as many in-office 5 Stars reviews so this is great to hear. I think we have the best back office in the business and I am glad you do too. Take care.

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service. Shawn was knowledgeable and kind. Took time to explain problem and guidance for any further problems
Maureen Brinkley
A Response from: Clark Wolfsberger

Yipppeee! We love it when we please our customers. It is what we strive for every day, ad this makes our day. Thank you.

Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The two gentlemen that came to service my door were courteous and great representatives of your company. You should be happy you have them. The work was explained and they offered multiple options. Completed to my satisfaction and in a very timely manner.
Thomas Donnelly
A Response from: Clark Wolfsberger

Thomas, thank you for the 5 Star review. We love them.

Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Joel was prompt, knowledgeable and he fixed it quickly. He did a very nice job.
Anthony Cissi
A Response from: Clark Wolfsberger

Anthony, Thank you! I will let Joel of his great work. He too will thank you.

Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Technician was prompt, courteous and professional. He explained the service he was performing thoroughly. (Installing a new keypad) We forgot to ask about a senior citizen discount since we are over the age of 65. Is it too late to apply for one? We give the company and the whole experience a 5-star rating. We will definitely call again when needed.
Deborah Naeger
A Response from: Clark Wolfsberger

Hello Deborah, I will have our accounting department reach out to you and apply your senior discount. Thanks

Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Adam did a great job in repairing our garage door with a new reinforcement bar and installation at the base of the door to keep out the cold air and water leakage from outside. He was professional and efficient in his work. I liked seeing the figures and options for the work to be done before the work was started. I first used Precision when I saw your ad in one of the mailers we received after moving to Chesterfield. Keep up the good work!
Mary Ninker
A Response from: Clark Wolfsberger

Hello Mary and thank you! Please let us know if we can do anything else for you. Take care

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I appreciate you being able to come out and perform the repair so quickly. Door was repaired quickly as well.
Kim Barnhart
A Response from: Clark Wolfsberger

That's what we love to hear! Glad you were happy.

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Job well done and very fast.
John Baker
A Response from: Clark Wolfsberger

Thank you John! We love our 5 star reviews.

Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Have to commend the company and especially the Tech on such excellent service. As promised the Tech call ahead, gave an excellent overview of the problem, and repaired the problem promptly. Service was outstanding.
Phil Schroeder
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Sean was very professional . The office staff were helpful. At first they gave me an appointment for the next day, however I explained that I did feel safe because I could not close my door. Well they got someone out here the same day and I was very grateful. Would recommend them for sure.
Barbara Delhougne
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Chris did a great job and explained what he was doing and what the equipment was that he was installing. The installation went quick and everything works great.
Michael Alspaw
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Thanks for having the repair done on the same day as called and quick installation of the parts.
Mary Price
A Response from: Clark Wolfsberger

Hello Ms. Price and you are so welcome. We always want to be able to get to our customers as timely as possible so I am glad it worked for you. Our goal is 100% customer satisfaction!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

On time and very efficient. Excellent job. 5 stars.
Lin Midyett
A Response from: Clark Wolfsberger

Hell Lin and thank you for that 5 Star review!! We want nothing more than to make sure our customers are happy and excited about their new door or the repairs we do to an existing door. Thank you for your response.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Cody Mugfor came to the house and fixed the issue with my garage quickly and precisely. Talked me through the entire process. This young man was extremely mannerly the entire visit. With great honor, I salute Cody for a job well done. This dude is a 5 star employee all day long.
Kurtis Downing
A Response from: Clark Wolfsberger

Yippppeeeee! Thank you for the top 5 Star review. I will give Codie a huge pat on the back, plus I think I now owe him for the bet we had. Take care

Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Jeff and his associate arrived on time. They were professional and completed the installation of both doors in 4 hours. Very sastisfied! Thx!
David Johnson
A Response from: Clark Wolfsberger

5 Stars!! Thank you. We love knowing that we made you happy because you are very important to us. Please let us know if there is anything else we can do for you. Take care

Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I found you on the internet and was impressed with your website and the customer reviews. Service was performed by Shaun with complete satisfaction, and the additional information he provided. I was quoted a price of $79 on the phone, but the bill was $108.00. I did not ask Shaun about the discrepancy.
Joe Thompson
A Response from: Clark Wolfsberger

Joe, thank for the very nice review. I will have Ron call you to see why there was a price difference. We will make it right if there was not additional work done compared to what was discussed on the phone. Thanks

Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Joel was on time. Outgoing and professional. Prompt repair service. Five Stars.
Scott B
A Response from: Clark Wolfsberger

Yippee! 5 Stars!!! Thank you Scott. It makes us feel terrific knowing that we made you happy and satisfied.

Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Service was excellent and so was the work preformed.
Martin Clay
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

A power surge had caused my overhead motor to quit - Your technician, John Nair, installed a new logic board which fixed the problem. He is very personable, professional and knowledgeable. Thank you for great service!
Cathy Wilson
A Response from: Clark Wolfsberger

Hello Cathy and thank you for the very nice 5 Star review! I hope we made life a little easier for you and was able to give you some peace of mind with you garage door. Take care and let us know if there is anything else we can do for you.

Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Really a great tech. Could not have been nicer
Boyd Atteberry
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Installed new rollers/wheels so my garage door would open smoothly. Also use lubricant to insure a smooth open and close.
Emily Schlesinger
A Response from: Clark Wolfsberger

Thank you Emily for the very nice review. I am glad you like your new rollers. They should last a long, long time ( at least 100,000 cycles) and be much quieter. We use only the best parts. Take care.

Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I called Precision because their number was on a sticker on my garage door. Shortly after I moved it one of my garage doors appears to come off the track and stopped working. They sent a technician out the next day. He called ahead of time as they said he would, showed up on time, explained what he was doing, and was done quickly. Great job, I will definitely use them again and recommend to others!
Alexis Lyner
A Response from: Clark Wolfsberger

Love it!! Thank you for the very nice 5 Star review. I will alert your Tech as he too will be happy.

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision was fantastic! I would give 10 stars if I could. My "regular guy" didn't answer his 24 hour availability phone. I called Precision and they were at my door the same day, just hours after I called. The work was done quickly and efficiently. They didn't try to "sell" me anything except for the items I truly needed. This was a great experience! I'll be a Precision customer from now on!
Mike S. - Chesterfield, MO
A Response from: Clark Wolfsberger

This is my favorite 5 star review this week!! It has everything we want to see- fast response, quick and efficient work, no sale pressure, and what sounds like a new Precision customer. You made our day and I even read this to the Techs at our Thursday meeting. Thank you and take care.

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
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