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Read what people are saying
about Precision Garage Door in:

West County, MO

Precision Garage Door of St. Louis
has received 154 reviews, averaging 4.93 Stars:
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

outstanding!!!
Barb Allhoff
A Response from: Clark Wolfsberger

Thank you Barb!!! We love your review!

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Chris called me to let me know when he would be here. When he arrived he gave me 3 quotes. 1. To replace the springs. 2. To replace the springs and 3 bearings. 3. To replace the springs, 3 bearings and cables. I chose 3 for the 7 year warranty, $113.00 discount. I also received a $15.00 internet discount for a total of $748.72. I did not know that my center bearing was plastic. The new rollers have 13 ball bearings and nylon covers on the rollers. The door is has been noisy since the builder installed it. It is very quiet now. Chris was courteous and completed the job in and hour and 15 minutes including the estimates. I recommend Precision Overhead Garage Door Service to anyone who needs their garage door serviced.
Dan Jacobsmeyer
A Response from: Clark Wolfsberger

Thank you Dan for the 5 star review. Chris is one of our top techs. He prides himself of making sure the customer is happy. Customer always comes first at Precision . Take care Clark

Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

SHAWN, A REAL CREDIT TO YOUR TEAM *****
John Unangst
A Response from: Clark Wolfsberger

John, THANK YOU!!! We love our 5 Star reviews. We are so glad that Shawn gave you the type of service we work so hard to provide. He is a great tech and I am glad your were satisfied. I hope you keep us in mind with your future garage door needs. Take care, Clark

Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Warranty replacement for faulty opener done professionally by Adam. Glad your company’ stands behind its products sold.
Lou Fehr
A Response from: Clark Wolfsberger

Hello Lou and thank you for the 5 STAR review!!!! We stand by our work and any promise we make. We do that to make sure our customers are happy and will return to Precision for their future garage door needs. Please let us know if there is anything else we can do for you. Take care! Clark

Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The work was done very professionally and Jamey the tech is just an all around nice guy who seems like he loves his job. I have felt like lately no one in the service industry has any pride in their work but Precision has done a good job of finding and retaining people who do.
Mark Nelson
A Response from: Clark Wolfsberger

Hello Mark and a big thank you for your 5 Star review!! We too find that many service companies have lost their pride in their work and customer service. We do our best to take pride in our work and customer service. Our Techs or the best! It should never go out of style. Thanks again and take care. Clark

Service Provided:
Garage Door Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Prompt arrival. Called cell phone to give us a heads up. Replaced parts and warranted them. Chris was great.
Larry Wilson
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Service was more than good. It was a pleasure to do business with your company. The service was excellent
Jackie Dykes
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great service and very timely. Technicians are very professional. I have been a customer for over 25 years.
Karen Browdy
A Response from: Clark Wolfsberger

Howdy Karen. Thank you for the awesome 5 STAR rating!!! We strive for the best possible service...glad you felt you received it......25 YEARS!!!! You are family Take care Clark

Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The technician was a good communicator and fixed the problem effectively and efficiently.
Jerry Ballesteros
A Response from: Clark Wolfsberger

Love the 5 Star review!!! Thank you for the vote of confidence. We love it when we make our customers happy. Take care

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Bait and switch beware!!!!!!! Said 200 sent a guy changed to 400!!!! Beware
Michael Pickens
A Response from: Clark Wolfsberger

Hello Michael, Thank you for the 5 Star review. I see you believe thought there was a difference in the amount charged. Sorry for the confusion. I will review/listen to the call-in and see what was said. Our operators should have told you that "springs start at $199.99 and go up from there."Our techs have all types of springs on their trucks so they should have been available. Let me check and I will respond later. ....I see you declined the service to be completed. Please let us know if there is anything else we can do. (The call-in operator did properly alert to the spring cost but that can be confusing)

Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Chris was great, starting with being on time, explaining everything he was doing, and working fast and efficient to get the job done. I would definitely ask for him again in the future.
Randy Yeck
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Shawn was fantastic! Very professional and helpful! We would highly recommend Precision!
Holly Tegethoff
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent all around. Good information on the phone before setting the appointment to look at garage door problem. Shawn, who then came over, was excellent in every possible way. Explained options, various pricing considerations, pros/cons, what he would recommend doing now, what could wait, etc. Ask for Shawn to help you! He was great. We would certainly look to use these guys again for any future garage door problem, upgrade, other needs, etc.
Doug Heller
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

your description under "write a review" is confusing so I am just going to give a review for total experience. Positives: Joel professional approach. Seems well trained, presents himself well and seems and decent communications skills. Improvement areas: Perception is precision has "used car salesman" approach from my first contact on the phone the presentation of quotes on the tablet I never felt like I was a valued customer and the goal was to see how much could be milked from the customer. I think you can get your margin and still make the customer feel like they are getting value from the service. Call before you arrive as promised when appointment was made BTW... your web site says if a vendor only gives one year warranty on a spring the hardware is "cheap". I was told I had a one year warranty on the spring quoted. you may want to clean that up :)
Jim
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Chris was very professional and got the job done very quick. Gave me the options and right suggestions for getting the door fixed. Very impressed with quality of work.
Sudeep Jain
A Response from: Clark Wolfsberger

Thank you! We work hard every day to try and improve customer service so it is great hear that you gave us 5 Stars. Take care.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We’ve used their services twice and have been very happy each time. Very prompt response and technician was very polite and professional.
Phyllis Martinez
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The office people and technicians are always polite and helpful.
Ellen
A Response from: Clark Wolfsberger

Thank you Ellen. We don't receive as many in-office 5 Stars reviews so this is great to hear. I think we have the best back office in the business and I am glad you do too. Take care.

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service. Shawn was knowledgeable and kind. Took time to explain problem and guidance for any further problems
Maureen Brinkley
A Response from: Clark Wolfsberger

Yipppeee! We love it when we please our customers. It is what we strive for every day, ad this makes our day. Thank you.

Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The two gentlemen that came to service my door were courteous and great representatives of your company. You should be happy you have them. The work was explained and they offered multiple options. Completed to my satisfaction and in a very timely manner.
Thomas Donnelly
A Response from: Clark Wolfsberger

Thomas, thank you for the 5 Star review. We love them.

Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Joel was prompt, knowledgeable and he fixed it quickly. He did a very nice job.
Anthony Cissi
A Response from: Clark Wolfsberger

Anthony, Thank you! I will let Joel of his great work. He too will thank you.

Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Technician was prompt, courteous and professional. He explained the service he was performing thoroughly. (Installing a new keypad) We forgot to ask about a senior citizen discount since we are over the age of 65. Is it too late to apply for one? We give the company and the whole experience a 5-star rating. We will definitely call again when needed.
Deborah Naeger
A Response from: Clark Wolfsberger

Hello Deborah, I will have our accounting department reach out to you and apply your senior discount. Thanks

Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Adam did a great job in repairing our garage door with a new reinforcement bar and installation at the base of the door to keep out the cold air and water leakage from outside. He was professional and efficient in his work. I liked seeing the figures and options for the work to be done before the work was started. I first used Precision when I saw your ad in one of the mailers we received after moving to Chesterfield. Keep up the good work!
Mary Ninker
A Response from: Clark Wolfsberger

Hello Mary and thank you! Please let us know if we can do anything else for you. Take care

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I appreciate you being able to come out and perform the repair so quickly. Door was repaired quickly as well.
Kim Barnhart
A Response from: Clark Wolfsberger

That's what we love to hear! Glad you were happy.

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Job well done and very fast.
John Baker
A Response from: Clark Wolfsberger

Thank you John! We love our 5 star reviews.

Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Have to commend the company and especially the Tech on such excellent service. As promised the Tech call ahead, gave an excellent overview of the problem, and repaired the problem promptly. Service was outstanding.
Phil Schroeder
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Sean was very professional . The office staff were helpful. At first they gave me an appointment for the next day, however I explained that I did feel safe because I could not close my door. Well they got someone out here the same day and I was very grateful. Would recommend them for sure.
Barbara Delhougne
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Chris did a great job and explained what he was doing and what the equipment was that he was installing. The installation went quick and everything works great.
Michael Alspaw
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Thanks for having the repair done on the same day as called and quick installation of the parts.
Mary Price
A Response from: Clark Wolfsberger

Hello Ms. Price and you are so welcome. We always want to be able to get to our customers as timely as possible so I am glad it worked for you. Our goal is 100% customer satisfaction!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

On time and very efficient. Excellent job. 5 stars.
Lin Midyett
A Response from: Clark Wolfsberger

Hell Lin and thank you for that 5 Star review!! We want nothing more than to make sure our customers are happy and excited about their new door or the repairs we do to an existing door. Thank you for your response.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Cody Mugfor came to the house and fixed the issue with my garage quickly and precisely. Talked me through the entire process. This young man was extremely mannerly the entire visit. With great honor, I salute Cody for a job well done. This dude is a 5 star employee all day long.
Kurtis Downing
A Response from: Clark Wolfsberger

Yippppeeeee! Thank you for the top 5 Star review. I will give Codie a huge pat on the back, plus I think I now owe him for the bet we had. Take care

Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
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