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about Precision Garage Door
Precision Garage Door of St. Louishas received 2115 reviews, averaging 4.93 Stars:
Arnold, MO
Hello Linda! Thank you for the awesome 5 Star review! I will pass this along to your Tech, and read it to everyone at our Thursday tech meeting, as he too will be happy that you were satisfied. Thank you for using Precision Door and welcome to the family. Take care, Clark
Chesterfield, MO
The technician was a good communicator and fixed the problem effectively and efficiently.
- Jerry Ballesteros
Love the 5 Star review!!! Thank you for the vote of confidence. We love it when we make our customers happy. Take care
Eureka, MO
Bait and switch beware!!!!!!! Said 200 sent a guy changed to 400!!!! Beware
- Michael Pickens
Hello Michael, Thank you for the 5 Star review. I see you believe thought there was a difference in the amount charged. Sorry for the confusion. I will review/listen to the call-in and see what was said. Our operators should have told you that "springs start at $199.99 and go up from there."Our techs have all types of springs on their trucks so they should have been available. Let me check and I will respond later. ....I see you declined the service to be completed. Please let us know if there is anything else we can do. (The call-in operator did properly alert to the spring cost but that can be confusing)
Oakville, MO
Shaun the technician was very courteous, professional, and knowledgeable. I was very very pleased with the service and the company. This is the second time I’ve used this company and have had great service both times.
- Ruth Rothermel
Yes! Thank you for the nice review. We love it when we satisfy our customers. Take care.
Dardenne Prairie, MO
John was very prompt and did a excellent job at inspectioning my problem on the garage door. He explained all that needed to be fixed and gave me options for repairing it.John was very professional, friendly and very knowledgeable and finished the job in a timely manner. Thanks John, I will definitely recommend Precision overhead garage door service to all my friends and family.
- Michael Boyd
Michael, Thank you!!! I will let John know as he too will be happy to hear he did well. Please let us know if there is anything else we can do for you. Clark
Product:
O’Fallon, MO
I actually chose Precision for my garage door issues because I backed through my garage door and needed help fast. John came out and took care of everything. Then, we bought new garage doors, so obviously I used Precision again. Jeff came out and installed them. He was professional, efficient and friendly. It was a wonderful experience!!!
- Steve Stoner
Lisa thank you!!! You are part of the Precision family now and we will do our best to take the best possible care of you. Take care Clark
Product:
Saint Charles, MO
I have nothing but praise for installer John.He was knowledgeable and answered all my questions. I will definitely recommend him and your company to my friends for any garage door needs.
- Michael Killian
Hello Michael. Thank you for your 5 Star review!!!!! We pride ourselves on the best possible service. Thank you
Product:
Saint Peters, MO
Good service and technicians, reliable company.
- Lee Schwellensattl
Chesterfield, MO
Chris was great, starting with being on time, explaining everything he was doing, and working fast and efficient to get the job done. I would definitely ask for him again in the future.
- Randy Yeck
Product:
Hazelwood, MO
It was a very good experience and I will let anyone looking for a repair of their garage know to call precision garage
- Calvin Smith
Product:
Saint Charles, MO
Excellent job by your technician John Nair. He presented me with all the options without pressuring me in any way on which one to select. He has a most pleasant personality.
- Esther Fenning
Product:
Black Jack, MO
5 STAR SERVICE. JOHN NAIR WAS EXCELLENT! MY GARAGE DOOR HAS NEVER BEEN BETTER..I WILL RECOMMEND PRECISION DOOR TO ALL MY CONTACTS!
- John Grisby
Dardenne Prairie, MO
Everything went very good. He looked at the problem and did an excellent job of fixing it. I was going to try and fix it myself but after seeing all the things he did, that I would never had thought to do, I am glad that I called your people to fix the door. He was very friendly and made sure everything worked well before he left. Thanks for the quick response and the price was very reasonable.
- Robert Dolenz
Ellisville, MO
Shawn was fantastic! Very professional and helpful! We would highly recommend Precision!
- Holly Tegethoff
Chesterfield, MO
Excellent all around. Good information on the phone before setting the appointment to look at garage door problem. Shawn, who then came over, was excellent in every possible way. Explained options, various pricing considerations, pros/cons, what he would recommend doing now, what could wait, etc. Ask for Shawn to help you! He was great. We would certainly look to use these guys again for any future garage door problem, upgrade, other needs, etc.
- Doug Heller
Product:
Wentzville, MO
My repairman was John Nair - he was prompt, courteous, knowledgeable, and friendly. The spring broke on my door and I called in the evening and he was at my house the next morning about 7:45am. He assessed the problem and it was fixed within an hour. I like that I was given 3 options for the repair. I chose the most expensive option, but I feel confident my door is better quality now, than when I purchased my house 2 years ago. I also like that employees' photos are on your website so you know who to expect when they arrive at your house.
- Nancy Metzner
Product:
Glendale, MO
Very prompt service. John the tech was very knowledgeable and thoroughly explained his findings prior to doing any repair work. The work done was efficient and we knew the cost before the work was performed.
- Jeff Earnhart
Product:
Chesterfield, MO
your description under "write a review" is confusing so I am just going to give a review for total experience. Positives: Joel professional approach. Seems well trained, presents himself well and seems and decent communications skills. Improvement areas: Perception is precision has "used car salesman" approach from my first contact on the phone the presentation of quotes on the tablet I never felt like I was a valued customer and the goal was to see how much could be milked from the customer. I think you can get your margin and still make the customer feel like they are getting value from the service. Call before you arrive as promised when appointment was made BTW... your web site says if a vendor only gives one year warranty on a spring the hardware is "cheap". I was told I had a one year warranty on the spring quoted. you may want to clean that up :)
- Jim
St. Louis, MO
prompt reply when I called, service call was performed within window time frame (8-10am), John Nair was informative, knowledgable and very pleasant, upgraded rollers per John's opinion, definite 5 stars, wont hesitate to use again and/or refer...
- Ron Norwood
Product:
High Ridge, MO
The tech you sent was a good guy. The work was done quickly. The door sounds and works great. Nice job. Matt
- Matt Macheca
Product:
O’Fallon, MO
Honestly I called four other companies and you guys were the only ones that could make it out that same day. Still super happy with the service. John did a great job!
- Joseph Gurrieri
Awesome! Love to hear it. We try very hard to out service the competition. We work on it every day and take great pride in our work.
Product:
Mehlville, MO
When it came time to have our garage door serviced, I was reading reviews of different companies, some seemed impressive, while other no so! Both my wife and I are on dis-ability and need to watch our pennies being on a limited income, so this was the reason for our choice to become a Precision Door customer and a family member! My wifes car was trapped inside of our garage due to having one of the torsion springs having given up the life as a working spring! We called Precision Door and they had someone coming out that day, a Sunday at not extra charge! I can think of no other company that does this! When Chris arrived, we have three rescue dogs that are part of our family, our fur kids. We told him that they are just doing their job of letting us know that there is a stranger in the house. He took the time to let our dogs smell him and to help get them from barking! He is a great employee as not many service people would do something like this! After a careful inspection, Chris told us that they no longer make this size torsion spring as most garage doors are now made of metal and ours is all wood which weighs close to 450 pounds! He did give us a name of a local company that makes custom springs, but he said that the cost of the spring would be pretty close to the cost of a replacement door and if one spring had let go the other wasn't far behind it in breaking also. The price he quoted was a fair price but living on a fixed income, we have no savings or credit card to put the payment of a new door on, so we thanked him, paid the service charge fee as it was fully disclosed from the operator who took our call. Since then, I have changed the type of spring system from a torsion spring to an extension spring having remembered how my parent garage doors operated. It isn't as pretty as the torsion spring setup, but it works for now! One more thing, Chris suggested where to lubricate the door once I was able to get the door to open and close, my door is so quite now, you can hardly hear it opening and closing, Thank you Chris! I do hope to eventually become a customer and a family member of Precision Door in the future!
- Jon Strembicki
Thank you Jon for the nice review and you will always be a part of the Precision family. Take care
High Ridge, MO
Great job....Garage door is very quiet now...Thank you
- Charles Muehlhauser
Shhhhh! I want to hear the door. Just kidding. Glad you are so happy with the door. Please let us know if there is anything else we can do for you. Take care
Product:
Saint Charles, MO
This was our first experience with Precision and it was great! We called on a Sunday, had an appointment for the same afternoon, the technician was able to come earlier than expected, and everything was completed quickly. 3 hours from the time I called and we basically had a new door. John was friendly, knowledgeable, and offered some great tips. Great first impression!
- Irene Iver
"First experience with Precision" Welcome to the family! Thank you for the nice review. We work hard to out service the competition. WE take pride in it. Take care.
Oakville, MO
Garage spring broke on New Year’s Eve with vehicle in garage. I contacted you and you were able to schedule appointment for later in the day. John arrived and was very professional and efficient. Would definitely recommend your company. Great service!
- Tom Morgan
Thank you Tom! We pride ourselves on great service, even on New Year's Eve. So glad we could help. Take care
Product:
Saint Charles, MO
We have used Precision before. We really appreciate the quick & reliable work. Our technician, Adam Pellegrine, was informative & patient w/my questions. He was professional which is so important when someone is at your home. Thanks Precision another job well done!
- Gary & sharon Robnett
You are welcome ! And thank you! Please let us know if there is anything else we can do for you. Take care
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Dardenne Prairie, MO
Great service couldn’t be more happy
- Colin Summers
Colin, we try our hardest to out service our competition and take great pride in our work Thank you
Pacific, MO
Professional and personable! Explained everything about the products and the process. Installed and configured the hardware in about one hour. Great representative for the company, and I will certainly recommend the company because of him.
- Fred D'Andrea
Fred, thank you! I will pass this along to Chris. He loves helping people and knowing that they are taken care of. Take care.
Product:
O’Fallon, MO
Joel did a terrific job on the install of a new unit. Very pleased. He helped me sync up my car to the garage opener.
- Gary Kovarik
THANK YOU! We pride ourselves on great customer service and love hearing that we have met that goal. We work every day to improve and will keep doing that. Take care.
Service Provided:
Product:
Secret Weapon (Jose Oquendo): Joel Rife
Glendale, MO
Door was out of balance. Joel Rife was the technician who handled the job. He was excellent......presented himself well, was obviously very qualified, explained what he was doing and handled the fix promptly. He spoke highly of the company and the management. I am committed to Precision for future repairs/replacements!
- Larry Pfile
Larry, thank you for the 5 Star review. We love them over here. It is so nice knowing that we are making customer's happy. Let us know if there is anything else we can do for you. Take care.
314-367-4687
314-367-4687314-453-4904
314-453-4904314-549-8772
314-549-8772314-453-4904
314-453-4904314-549-8772
314-549-8772636-352-1404
636-352-1404636-543-2004
636-543-2004618-663-4041
618-663-4041Office: (314) 558-4427
82 Larkin Williams Ind Ct
Fenton, MO 63026
Office: (636) 223-4302
1475 Fairgrounds Rd
Suite 122
St. Charles, MO 63301
I can’t say enough about this company! This is the second time I have used Precision and I have been nothing but pleased. The staff is so friendly-from tbe first call to the end of the job. There is no pressure and most of all they are honest, making recommendations, respectful of your decisions, explaining things and just so kind and friendly! Chris was our service tech today and he was wonderful!!! Thank you for such a positive experience-AGAIN!
- Linda