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about Precision Garage Door
Precision Garage Door of St. Louishas received 2123 reviews, averaging 4.93 Stars:
Dardenne Prairie, MO
Hello Sean, I am so happy that your found Precision the company we strive for each day. Thank you for the 5 Star review!!!!! I will tell Adam, your tech, as he too will be happy. Take care
Product:
Wright City, MO
Called last nite. Appt this morning. Set up repair. So far GREAT!
- Christine Niebrugge
Hello Christine. Thank you for the very nice 5 Star review!! We love them!
Saint Charles, MO
Prices too high! Shawn is a nice guy, seems to know his stuff, although I am a bit perplexed about the "LED bulb fries the motor" epidemic...several garage door pro's I check with know nothing about it. Maybe they are just not in the know. I guess I am a case in point to prove it. Again, 3 other sources I checked with on the work I still need done are all lower than Precision, and 2 were FAR lower, and for better equipment. So, I will never recommend your firm to anyone.
- Mike Dumm
Hello Mike, I will call you so we can go over your experience and help us learn how we can improve. I will tell you that it is true that the new LED bulbs fry and disrupt the logic boards in the operators. I agree it is strange but true. The new operators now can accommodate the LED bulbs. As far as the pricing, we can discuss when we speak but it is surprising that the others had better equipment because we have the best in the industry..Our high cycle springs are 100,000 cycles where others are 25,000 cycles, our rollers are enclosed to prevent dust, crime and moisture that can weaken and cause friction and poor rolling, our cables are thicker and contain more strands to improve strength and longevity. Mike, thanks for the input.
Product:
Ellisville, MO
outstanding!!!
- Barb Allhoff
Thank you Barb!!! We love your review!
Warrenton, MO
I called on Fri. And was given appt.on Sun. I had Joel repair springs in garage. He was professional & arrived right on time.
- Sue Hellebusch
Thank you Sue for the excellent review. I will pass this on to Joel as he too will be very happy. Thank you for your business.
Service Provided:
Product:
Secret Weapon (Jose Oquendo): Joel Rife
Festus, MO
Had a lot of issues going on... check BBB Aplus rating started reading reviews and call set my appointment to fit my schedule ....they call before arriving with a pic of your Tech. my wife was very pleased with that...Dan McDonnell was the Tech he explained what was going on what needed to be replaced....had the old thing sounding like new again....everything that needed replaced was right on the truck!! Thank you for a job well done Dan!!! thank you Precision !!
- Robert Bone
Thank you Robert !!! I ma glad your did your research before calling us. We are proud of our reviews and work hard to make sure the customer is happy. If we do that, the rest falls into place. Take care
Product:
Webster Groves, MO
Mike was amazing. He arrived promptly and even greeted my dog. :) He was very patient with me when I couldn't decide between two colors, even pulling up the app and going over colors and window options with me again and again. After months of looking for a garage door, I have finally made a decision. I look forward to having you install my new door!
- Christina Stamelos
Christina, Wow! Thanks for the 5 star review! We are so glad you had a nice experience with Mike. He loves making people happy and wants to make sure they receive everything they deserve. I will pass this along to him as he too will be happy to hear of your experience. Thanks again and take care. Clark
Product:
Troy, MO
Amazing work! Great pricing! Shawn and Jeffery were very helpful and we will for sure be using you again if we ever need anything else done!!
- Nicole Kean
Nicole, welcome the family! We work hard for our 5 star reviews but they come easy when we focus on the customer. Thats our goal. Take care Clark
O’Fallon, MO
Shawn did a great job installing a new opener and making sure everything was top notch. In an hour or so he had everything taken care of and working again. He was very professional and did some great work. The garage door has never opened so well.
- Jeremy Ferguson
5 Star Review!!!! Thank you. We are so happy that you are happy. It is what drives us.
Product:
Ballwin, MO
Chris called me to let me know when he would be here. When he arrived he gave me 3 quotes. 1. To replace the springs. 2. To replace the springs and 3 bearings. 3. To replace the springs, 3 bearings and cables. I chose 3 for the 7 year warranty, $113.00 discount. I also received a $15.00 internet discount for a total of $748.72. I did not know that my center bearing was plastic. The new rollers have 13 ball bearings and nylon covers on the rollers. The door is has been noisy since the builder installed it. It is very quiet now. Chris was courteous and completed the job in and hour and 15 minutes including the estimates. I recommend Precision Overhead Garage Door Service to anyone who needs their garage door serviced.
- Dan Jacobsmeyer
Thank you Dan for the 5 star review. Chris is one of our top techs. He prides himself of making sure the customer is happy. Customer always comes first at Precision . Take care Clark
Product:
Ellisville, MO
SHAWN, A REAL CREDIT TO YOUR TEAM *****
- John Unangst
John, THANK YOU!!! We love our 5 Star reviews. We are so glad that Shawn gave you the type of service we work so hard to provide. He is a great tech and I am glad your were satisfied. I hope you keep us in mind with your future garage door needs. Take care, Clark
Eureka, MO
Warranty replacement for faulty opener done professionally by Adam. Glad your company’ stands behind its products sold.
- Lou Fehr
Hello Lou and thank you for the 5 STAR review!!!! We stand by our work and any promise we make. We do that to make sure our customers are happy and will return to Precision for their future garage door needs. Please let us know if there is anything else we can do for you. Take care! Clark
Chesterfield, MO
The work was done very professionally and Jamey the tech is just an all around nice guy who seems like he loves his job. I have felt like lately no one in the service industry has any pride in their work but Precision has done a good job of finding and retaining people who do.
- Mark Nelson
Hello Mark and a big thank you for your 5 Star review!! We too find that many service companies have lost their pride in their work and customer service. We do our best to take pride in our work and customer service. Our Techs or the best! It should never go out of style. Thanks again and take care. Clark
Product:
O’Fallon, MO
Daniel was able to diagnose our problem very quickly and repaired our garage remotes. Who would have thought that the LED light bulbs in the garage door system remitted with a chip inside of the bulb a radio signal that interferes with the remote signal. He removed the light bulbs and was able to program the remotes and key pads. Great work Daniel!!
- Kevin McGaughey
Hello Kevin and thank you for the very nice review. Yes, its crazy that a light bulb can mess with the signal. The newer openers produced will have some updated so that doesn't happen anymore. Thanks again for taking the time to fill out a review. Take care Clark
Festus, MO
I checked on line and read you had good service and good name
- John Standard
Product:
Ferguson, MO
John did an excellent job repairing our garage door. Knew what he was doing and did it in an respectful courteous way
- Dan Kleypas
Valley Park, MO
Chris was very efficient and did an excellent job fixing my garage door.
- Emily
Wow!!! Thank you Emily for the 5 Star review. So glad you are happy with your Precision door experience. We try hard every day. Chris will love it too. Take care, Clark
Product:
Florissant, MO
My brother did a search to help me out. He came up with this. Had problem with opening and closing garage door - especially opening. As it turned out, no repair was needed, however I receive new remote to make easier the opening of the garage. My original remote was very old and more limited to the distance from where you can click it to open. The worker was very nice.
- Diane Calcagno
Product:
De Soto, MO
Fast! Polite! Problems Fixed! What more can I say.
- Rick Sennewald
Hello and thank you for the most excellent 5 star review! We love them and work hard to get them. Please let us know if there is anything else we can do for you. Take care, Clark
Arnold, MO
Had a broken spring on my door. My technician Joel Rife was on time and listened to what my issues were with the garage door. He then explained to me everything that he was going to inspect that involved the door. Before he left he made sure that all my questions were answered. Very good company.
- Tim Schumacher
Hello Tim and thank you for the most excellent 5 Star review!!! We believe that there is nothing more important than the customer and the service we provide them. You do that right and the rest will fall into place. Thank you for taking the time to let us know. Take care.
Service Provided:
Product:
Secret Weapon (Jose Oquendo): Joel Rife
Dardenne Prairie, MO
They were willing to come out same day but with work they had weekend option. Mike the tech was very friendly and helpfully. Whole experience was amazing!
- Marc and Denise Harris
Product:
Edwardsville, IL
Joel was super: courteous, professional and complete.
- Sylvia Bell
Service Provided:
Product:
Secret Weapon (Jose Oquendo): Joel Rife
Chesterfield, MO
Prompt arrival. Called cell phone to give us a heads up. Replaced parts and warranted them. Chris was great.
- Larry Wilson
Olivette, MO
I was very happy with the service provided. John, the service technician, was professional and very informative. He arrived promptly at the appointment time, discussed my options and worked efficiently. He answered all my questions. I will use Precision for all my garage door needs in the future. I recommend them to anyone that needs garage door or opener service.
- Charles Feldman
Product:
Granite City, IL
Shawn was profession, friendly and knowledgeable. I will be using their service again.
- Regina Carllile
Ballwin, MO
Service was more than good. It was a pleasure to do business with your company. The service was excellent
- Jackie Dykes
Product:
Lake Saint Louis, MO
Precision is great service company, and they have to be one of the best communicating companies I have every worked with. If I could give them 10 stars, I would in customer service. I had a broken torsion spring on my 16x7 garage door, and my garage door was out of commission! I called them at 7AM the next day, and they had someone at my door within 2 hours! I got an e-mail from them stating the status, and a phone call from my service tech letting me know he was ahead of schedule and could come earlier than anticipated. At that point I was impressed. The only glitch, and the reason for me knocking them down two stars was their quote. (Read further). I am a handy person; I do most of my own home-remodeling projects and maintain my own vehicles services (oil changes, etc.), but didn't feel comfortable at first trying to fix the garage door because of all safety concerns of springs, so I called Precision. I dropped Precision two stars because I felt their prices were a very steep, almost to the point where they are taking advantage of the market knowing you are stuck without them fixing your door. The technician originally quoted $500 that included a stiffener plate for the opener (that tore my garage door when the spring broke) and a replacement center bearing (which was at the end of life), and I just felt the price was not fair market. I was expecting $200-300, and was not ready to pay $500 to have my 25 year old garage door fixed when the hinges and rollers are all starting to show signs of fatigue. Therefore, I declined the service despite a nominal ($59) service charge fee and decided to fix myself. (Keep in mind - I was willing to pay $200 or even $350 to have the door repaired, but when I got the quote - I felt taken advantage of, and at that point - the price did not matter.) I ordered two new springs, and an industrial-grade center-bearing on Amazon), and a stiffener plate for my garage door from Lowes and wound up doing the project myself for less than $75. Granted, Precision pays their service techs (probably $50/hour), but I was amazed at how much markup Precision has in their quotes, so if you are a person who cannot fix things, then you are stuck paying the price! No knock on Precision as they did a great job servicing me, but I believe their prices are 50% higher than I expected. If you are a person that has no home-improvement skills, then you are stuck paying $400-$500 to have your springs replaced .. but, if you are somewhat handy, then don't be afraid to replace the springs yourself at a fraction of the cost. As long as you don't have extension springs, the risk of getting hurt is almost negligible.
- Daryl
Product:
Waterloo, IL
Cheaper and nicer. The persons I spoke to at the other 2companies were not customer oriented by the sound of it on the phone.
- Juanita Trout
Service Provided:
Product:
Secret Weapon (Jose Oquendo): Joel Rife
Arnold, MO
Wow! Super smooth trouble free transaction. Shawn called to announce arrival, and showed up early. Repair was made to track and adjustment made. I was able to ask all the questions I had regarding the old garage door that I had. Also time was taken to show me what parts needing to be lubricated in the future. Highly recommend Precision Overhead Door for anyone looking for a quick and professionally fixed garage door problem. Shawn, thanks for the super service you provided me and taking the time to explain everything. A+++++
- John Samson
Saint Peters, MO
Have used your company before and I have always been pleased. The work done today was to repair the garage door and the service man Joel was very professional, courteous and knowledgeable.
- Linda Malensky
Hello Bernie, Yeah!!! 5 Stars!!!! Joel will love it! I will let him know. We work hard to earn our 5 star reviews. It's why get up in the morning. Take care Clark
Service Provided:
Product:
Secret Weapon (Jose Oquendo): Joel Rife
314-367-4687
314-367-4687314-453-4904
314-453-4904314-549-8772
314-549-8772314-453-4904
314-453-4904314-549-8772
314-549-8772636-352-1404
636-352-1404636-543-2004
636-543-2004618-663-4041
618-663-4041Office: (314) 558-4427
82 Larkin Williams Ind Ct
Fenton, MO 63026
Office: (636) 223-4302
1475 Fairgrounds Rd
Suite 122
St. Charles, MO 63301
Tech was very knowledgeable and definitely listened to my concerns before making recommendations.
- Sean Nottingham