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about Precision Garage Door
Precision Garage Door of St. Louishas received 2108 reviews, averaging 4.93 Stars:
Ferguson, MO
Valley Park, MO
Chris was very efficient and did an excellent job fixing my garage door.
- Emily
Wow!!! Thank you Emily for the 5 Star review. So glad you are happy with your Precision door experience. We try hard every day. Chris will love it too. Take care, Clark
Product:
Florissant, MO
My brother did a search to help me out. He came up with this. Had problem with opening and closing garage door - especially opening. As it turned out, no repair was needed, however I receive new remote to make easier the opening of the garage. My original remote was very old and more limited to the distance from where you can click it to open. The worker was very nice.
- Diane Calcagno
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De Soto, MO
Fast! Polite! Problems Fixed! What more can I say.
- Rick Sennewald
Hello and thank you for the most excellent 5 star review! We love them and work hard to get them. Please let us know if there is anything else we can do for you. Take care, Clark
Arnold, MO
Had a broken spring on my door. My technician Joel Rife was on time and listened to what my issues were with the garage door. He then explained to me everything that he was going to inspect that involved the door. Before he left he made sure that all my questions were answered. Very good company.
- Tim Schumacher
Hello Tim and thank you for the most excellent 5 Star review!!! We believe that there is nothing more important than the customer and the service we provide them. You do that right and the rest will fall into place. Thank you for taking the time to let us know. Take care.
Service Provided:
Product:
Secret Weapon (Jose Oquendo): Joel Rife
Dardenne Prairie, MO
They were willing to come out same day but with work they had weekend option. Mike the tech was very friendly and helpfully. Whole experience was amazing!
- Marc and Denise Harris
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Edwardsville, IL
Joel was super: courteous, professional and complete.
- Sylvia Bell
Service Provided:
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Secret Weapon (Jose Oquendo): Joel Rife
Chesterfield, MO
Prompt arrival. Called cell phone to give us a heads up. Replaced parts and warranted them. Chris was great.
- Larry Wilson
Olivette, MO
I was very happy with the service provided. John, the service technician, was professional and very informative. He arrived promptly at the appointment time, discussed my options and worked efficiently. He answered all my questions. I will use Precision for all my garage door needs in the future. I recommend them to anyone that needs garage door or opener service.
- Charles Feldman
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Granite City, IL
Shawn was profession, friendly and knowledgeable. I will be using their service again.
- Regina Carllile
Ballwin, MO
Service was more than good. It was a pleasure to do business with your company. The service was excellent
- Jackie Dykes
Product:
Lake Saint Louis, MO
Precision is great service company, and they have to be one of the best communicating companies I have every worked with. If I could give them 10 stars, I would in customer service. I had a broken torsion spring on my 16x7 garage door, and my garage door was out of commission! I called them at 7AM the next day, and they had someone at my door within 2 hours! I got an e-mail from them stating the status, and a phone call from my service tech letting me know he was ahead of schedule and could come earlier than anticipated. At that point I was impressed. The only glitch, and the reason for me knocking them down two stars was their quote. (Read further). I am a handy person; I do most of my own home-remodeling projects and maintain my own vehicles services (oil changes, etc.), but didn't feel comfortable at first trying to fix the garage door because of all safety concerns of springs, so I called Precision. I dropped Precision two stars because I felt their prices were a very steep, almost to the point where they are taking advantage of the market knowing you are stuck without them fixing your door. The technician originally quoted $500 that included a stiffener plate for the opener (that tore my garage door when the spring broke) and a replacement center bearing (which was at the end of life), and I just felt the price was not fair market. I was expecting $200-300, and was not ready to pay $500 to have my 25 year old garage door fixed when the hinges and rollers are all starting to show signs of fatigue. Therefore, I declined the service despite a nominal ($59) service charge fee and decided to fix myself. (Keep in mind - I was willing to pay $200 or even $350 to have the door repaired, but when I got the quote - I felt taken advantage of, and at that point - the price did not matter.) I ordered two new springs, and an industrial-grade center-bearing on Amazon), and a stiffener plate for my garage door from Lowes and wound up doing the project myself for less than $75. Granted, Precision pays their service techs (probably $50/hour), but I was amazed at how much markup Precision has in their quotes, so if you are a person who cannot fix things, then you are stuck paying the price! No knock on Precision as they did a great job servicing me, but I believe their prices are 50% higher than I expected. If you are a person that has no home-improvement skills, then you are stuck paying $400-$500 to have your springs replaced .. but, if you are somewhat handy, then don't be afraid to replace the springs yourself at a fraction of the cost. As long as you don't have extension springs, the risk of getting hurt is almost negligible.
- Daryl
Product:
Waterloo, IL
Cheaper and nicer. The persons I spoke to at the other 2companies were not customer oriented by the sound of it on the phone.
- Juanita Trout
Service Provided:
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Secret Weapon (Jose Oquendo): Joel Rife
Arnold, MO
Wow! Super smooth trouble free transaction. Shawn called to announce arrival, and showed up early. Repair was made to track and adjustment made. I was able to ask all the questions I had regarding the old garage door that I had. Also time was taken to show me what parts needing to be lubricated in the future. Highly recommend Precision Overhead Door for anyone looking for a quick and professionally fixed garage door problem. Shawn, thanks for the super service you provided me and taking the time to explain everything. A+++++
- John Samson
Saint Peters, MO
Have used your company before and I have always been pleased. The work done today was to repair the garage door and the service man Joel was very professional, courteous and knowledgeable.
- Linda Malensky
Hello Bernie, Yeah!!! 5 Stars!!!! Joel will love it! I will let him know. We work hard to earn our 5 star reviews. It's why get up in the morning. Take care Clark
Service Provided:
Product:
Secret Weapon (Jose Oquendo): Joel Rife
St. Jacob, IL
Adam did a great job. Very professional, very pleasant and fixed our garage door in no time. I would recommend this company to anyone who wants quality work. Thank you Adam for performing a great job.
- Mike and Mary Roberts
Hello Mike and Mary, Thank you for the 5 Star review!!!! I will alert Adam because he too will be proud and happy with your review. He may even earn a little praise at our Thursday meeting! Thank you for taking the time to provide a review. Take care Clark
House Springs, MO
Very professional service.
- Faith Nahlik
Hello Faith, thank you for your nice review. I can see you approved of our service but gave a 4 star review. You are one tough customer...Ha! I like that. I will reach out and see where we could have done better and earned the fifth star. Thanks for the review and take care. Clark
Black Jack, MO
I was impressed the technician was kind friendly and took his time he wasn’t rushing he provide offers didn’t force us to choose I will highly I mean highly recommend this company
- Clemons Ronald
Thank you!!!! We love our 5 star reviews. It is how we judge ourselves and use it as motivation. I will tell the Tech, Chris. Thanks again Clark
Product:
Saint Peters, MO
The service included replacing springs, rollers and the bottom weather stripping (which initiated the call). Precision was one of the companies recommended by Home Advisor. The service was scheduled the day following my call. The service technician, John Nair, was very professional and extremely knowledgeable with 18 years of experience. He offered several repair alternatives. The entire repair was completed in about 90 minutes and includes a 5 year parts and labor warranty. The door now operates smoothly and much more quietly. I'm am very pleased with the overall experience with Precision, although the quoted price was higher than anticipated.
- Bob Burnham
Thank you!!!!! We love our 5 STAR ratings. We work every day to earn a 5 Star review and love it when it happens. We only want 5 star reviews and working for a perfect record. Thanks again Clark
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Chesterfield, MO
Great service and very timely. Technicians are very professional. I have been a customer for over 25 years.
- Tom and Karen Browdy
Howdy Karen. Thank you for the awesome 5 STAR rating!!! We strive for the best possible service...glad you felt you received it......25 YEARS!!!! You are family Take care Clark
Festus, MO
Precision acted fast and got my garage door spring fixed quickly. Chris Koch serviced our garage and was very friendly, professional, and knowledgeable. Will certainly refer Precision to others.
- David Parchim
Hello David and yippeee! A 5 STAR rating!!! We work hard to provide the best possible service and its great to know it is happening. Take care Clark
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O'Fallon, IL, IL
Shawn did an excellent job in repairing my garage door. He arrive at the scheduled time, easily diagnosed the fix and did it. Additionally, he replaced the the seal on the bottom of the door. He was friendly, very courteous and extremely knowledgeable. I'm hoping I have no future problems but if I do, I'll call Precision first.
- Paul Mast
Hello Mr. Mast and thank you for the excellent review. 5 STARS!!! Love it. I will tell Shawn as well. He will love knowing he was a help to you. Take care Clark
O'Fallon, IL, IL
I was very impressed with the service I received from Precision Garage Door Service. My garage door spring broke on a Saturday afternoon; I reached out to Precision by their online service and an appointment was scheduled for the next day...on a Sunday! Chris arrived on time, explained the entire process and what needed to be done and the cost before he began. My garage doors now function better and are quieter than they did when first installed! I don't say this very often, but this company exceeded my expectations! Would recommend very highly!
- Michael Barkoviak
Yipppeeee! Thank you for the awesome 5 Star review. We love it when our customers are happy with the service we provide. We work hard to fix the door RIGHT the first time and fix everything that is needed. Others want to fix just enough to have customers calling back in a few months to fix something else...we want to to fix it all at once so there isn't another service and labor fee paid by the customer. Only seems fair. Thanks again and take care.
Product:
Arnold, MO
I can’t say enough about this company! This is the second time I have used Precision and I have been nothing but pleased. The staff is so friendly-from tbe first call to the end of the job. There is no pressure and most of all they are honest, making recommendations, respectful of your decisions, explaining things and just so kind and friendly! Chris was our service tech today and he was wonderful!!! Thank you for such a positive experience-AGAIN!
- Linda
Hello Linda! Thank you for the awesome 5 Star review! I will pass this along to your Tech, and read it to everyone at our Thursday tech meeting, as he too will be happy that you were satisfied. Thank you for using Precision Door and welcome to the family. Take care, Clark
Chesterfield, MO
The technician was a good communicator and fixed the problem effectively and efficiently.
- Jerry Ballesteros
Love the 5 Star review!!! Thank you for the vote of confidence. We love it when we make our customers happy. Take care
Eureka, MO
Bait and switch beware!!!!!!! Said 200 sent a guy changed to 400!!!! Beware
- Michael Pickens
Hello Michael, Thank you for the 5 Star review. I see you believe thought there was a difference in the amount charged. Sorry for the confusion. I will review/listen to the call-in and see what was said. Our operators should have told you that "springs start at $199.99 and go up from there."Our techs have all types of springs on their trucks so they should have been available. Let me check and I will respond later. ....I see you declined the service to be completed. Please let us know if there is anything else we can do. (The call-in operator did properly alert to the spring cost but that can be confusing)
Oakville, MO
Shaun the technician was very courteous, professional, and knowledgeable. I was very very pleased with the service and the company. This is the second time I’ve used this company and have had great service both times.
- Ruth Rothermel
Yes! Thank you for the nice review. We love it when we satisfy our customers. Take care.
Dardenne Prairie, MO
John was very prompt and did a excellent job at inspectioning my problem on the garage door. He explained all that needed to be fixed and gave me options for repairing it.John was very professional, friendly and very knowledgeable and finished the job in a timely manner. Thanks John, I will definitely recommend Precision overhead garage door service to all my friends and family.
- Michael Boyd
Michael, Thank you!!! I will let John know as he too will be happy to hear he did well. Please let us know if there is anything else we can do for you. Clark
Product:
O’Fallon, MO
I actually chose Precision for my garage door issues because I backed through my garage door and needed help fast. John came out and took care of everything. Then, we bought new garage doors, so obviously I used Precision again. Jeff came out and installed them. He was professional, efficient and friendly. It was a wonderful experience!!!
- Steve Stoner
Lisa thank you!!! You are part of the Precision family now and we will do our best to take the best possible care of you. Take care Clark
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Saint Charles, MO
I have nothing but praise for installer John.He was knowledgeable and answered all my questions. I will definitely recommend him and your company to my friends for any garage door needs.
- Michael Killian
Hello Michael. Thank you for your 5 Star review!!!!! We pride ourselves on the best possible service. Thank you
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314-367-4687
314-367-4687314-453-4904
314-453-4904314-549-8772
314-549-8772314-453-4904
314-453-4904314-549-8772
314-549-8772636-352-1404
636-352-1404636-543-2004
636-543-2004618-663-4041
618-663-4041Office: (314) 558-4427
82 Larkin Williams Ind Ct
Fenton, MO 63026
Office: (636) 223-4302
1475 Fairgrounds Rd
Suite 122
St. Charles, MO 63301
John did an excellent job repairing our garage door. Knew what he was doing and did it in an respectful courteous way
- Dan Kleypas