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about Precision Garage Door in:
North County, MO
Precision Garage Door of St. Louishas received 129 reviews, averaging 4.91 Stars:
Black Jack, MO
Service Provided:
Product:
Door Designers: Patrick Matthews
Florissant, MO
Because you did good service before.
- Charles Walker
Thank you Charles for the 4 stars....We will call you to see how we can make this a 5 Star for you. We look forward to learning how we can do better. Take care
Saint Ann, MO
Technician was nice and thorough. But we were told one price when we called and charged a higher price after the service was performed. Parts was not the reason. Won’t be calling again
- Larry & Michelle Parent
Hello Larry and Michelle and thank you for the nice review. We are sorry if there was some miscommunication between your call into us and when our tech performed service on your door. We make sure that our representative who takes your call only talks in general terms like, " Springs START at $199.00."in an effort to avoid confusion. Without actually seeing what is happening with your door it is impossible to properly know the final cost. We also make sure that our techs offer the full and complete range of options to the customer and ten let them decide. I hope that helps explain what you experienced and I hope more that you will return as a customer to Precision. Take care. Clark
Bridgeton, MO
Quick, thorough, professional, friendly
- Philip Adler
Florissant, MO
We are pleased with the service from Precision. We've used them for several years now from broken springs to our new purchase. We appreciate their professionalism and no nonsense approach to understanding what we need and presenting what they have and can do. Mike asked what we needed and explained what Precision could do and had to offer. It made our decision easy.
- Terry Henderson
Thank you Terry! 5Stars are what we work for because we know the rest will follow. Take care please let us know if there is anything else we can do for you. Clark
Product:
Florissant, MO
Shawn came out to the house to help me with the garage door opener. I received a text giving me his background and a picture. And prior to coming over he called. He arrived on time, was very courteous and knowledgeable. Definitely provided me with top notch service. I will continue to use Precision for all of my garage door needs.
- Adam Grun
Florissant, MO
I had my new door installed last Sept. and it has been great. But last couple weeks I noticed it wasn't opening & closing properly. I called and someone came out the next day. It needed a little lubing & an adjustment on the opener. Friendly people, quick service......I highly recommend. Thank you.
- Nancy McIntosh
Florissant, MO
Tech came to address problem. What he told me I had to do was call an electrician to address receptacle problem. Electrician came plugged in opener to an extension cord into another receptical and opener still malfunctioned. So that tells me opener problem not receptical problem. So after this lesson of service charge for no service you all basically lost out on garage opener sale! Just really not happy about the whole experience.
- Sharon Sweeney
Product:
Ferguson, MO
John did an excellent job repairing our garage door. Knew what he was doing and did it in an respectful courteous way
- Dan Kleypas
Florissant, MO
My brother did a search to help me out. He came up with this. Had problem with opening and closing garage door - especially opening. As it turned out, no repair was needed, however I receive new remote to make easier the opening of the garage. My original remote was very old and more limited to the distance from where you can click it to open. The worker was very nice.
- Diane Calcagno
Product:
Black Jack, MO
I was impressed the technician was kind friendly and took his time he wasn’t rushing he provide offers didn’t force us to choose I will highly I mean highly recommend this company
- Clemons Ronald
Thank you!!!! We love our 5 star reviews. It is how we judge ourselves and use it as motivation. I will tell the Tech, Chris. Thanks again Clark
Product:
Hazelwood, MO
It was a very good experience and I will let anyone looking for a repair of their garage know to call precision garage
- Calvin Smith
Product:
Black Jack, MO
5 STAR SERVICE. JOHN NAIR WAS EXCELLENT! MY GARAGE DOOR HAS NEVER BEEN BETTER..I WILL RECOMMEND PRECISION DOOR TO ALL MY CONTACTS!
- John Grisby
Florissant, MO
Fantastic service all the way around! Called due to a door that wouldnt close and these guys were on it next day! No extra charges, just prompt service. Tech was super personable and fast!! I was able to go about my day without a huge inconvenience. Only company that will service my garage door, period!
- Kevin Dixie
NOW THAT'S A FIVE STAR REVIEW!! Kevin, thank you for taking the time to let us know how we are doing. We make customer service our #1 priority and it is always nice to hear that it is working. Thank you and please let us now if we can help you again. Take care.
Florissant, MO
Excellent service and customer attention. Also very friendly
- Tanya Jordan
Thank you!!! I will pass the good news around the shop.
Black Jack, MO
Justin and Cody did an amazing job fixing my garage door and explaining the issue. They were on time and had everything they needed readily available. Extremely polite and professional.
- Jennifer Cox
Product:
Hazelwood, MO
First visit $500 cost, parts replaced band work done by Chris K., thought problem was corrected. Today' s visit problem was solved by having the rail hammered straight, because door continued coming off hinge. This should have been done in the beginning, I feel we were taken advantage of in the first visit.
- Gloria Ebert
Hello Mrs. Ebert, Thank you for your review and information and I am sorry that we came up short. I did some followup and you were correct. The first tech replaced your rollers, along with other items, and to do so he needed to bend and open up the track to allow them in. It seems that he forgot to bent the track back on one side and thus allowing the rollers to slip out and the door coming off the hinge. I total miss on our part. I see that we sent another tech out and he discover the problem and fixed it. We did not charge you for that return visit, as we should not, and now I hope all is fixed. We have alerted the first tech to his mistake and believe he will be more careful next time. We deeply apologize for your inconvenience and truly appreciate your patience in the matter.
Black Jack, MO
Service was quick and fast, very satisfied
- Morris Sampson
Excellent! Thank you for your nice review.
Black Jack, MO
Appreciated call saying tech could come earlier than scheduled time window. Disappointed that a Lifetime Warranty from previous work is not a Lifetime Warranty even though paperwork from previous work clearly showed there was a Lifetime Warranty. Though I am obviously a senior citizen, I was not offered as senior citizen discount.
- Jerry Eichholz
Hello Jerry, Thanks for the insight and I will review the work done and see what the deal was on the Lifetime Warranty as well as the senior discount. Thanks Follow-up - It looks like you had a broken spring and some bearing plates that needed repair.
Product:
Florissant, MO
Jason was great to work with today. He was prompt & knowledgeable. I do want to add, that I was referred to Precision by my Neighbor Tim Mayer. He said he may get a $50 gift card etc. I mentioned this to Jason, but making sure that this was passed along
- Rob Urish
Hello Rob, thank for the 5 star review. I will pass along the referral information.
Product:
Bridgeton, MO
Receiving an e-mailed appointment confirmation with your assigned technician bio (Jeff Harris in my case) is a nice touch to their communication tool. I was called approximately 20 minutes prior to my scheduled time slot. Jeff worked tirelessly on replacing my double wide garage door for what I thought was a two man job on a sizzling hot day. 3 hours later, my beautiful door was complete. Awesome job!
- Twania Dean
Hello Twania, Thank you so much for taking the time to review our tech and the work he preformed. We are so happy that you found it to earn a 5 Star! Let us know if we can do anything else for you in the future.
Florissant, MO
Kyle was prompt and efficient, appreciate the timely manner of repair and great customer service!
- John Pukala
John, so happy you were happy with our work and Kyle. 5 Star!! We work everyday to try and improve our customer service. Thanks Clark
Product:
Florissant, MO
The technician arrived early. He assessed the problem, the rollers were off the track. He opened the door so that I could remove our car from the garage. He quickly repaired the track, installed replacement rollers per his recommendation. We discussed replacement of the springs and cables. Also covered replacement of the overhead door.
- Edward Amos
Hello Edward and thank you for the 5 star review. We strive to make the customer experience the best it can be. Glad you are happy.
Florissant, MO
5 stars joel was very professional and curtious great job!!
- Daniel Niederer
THANK YOU! We love to make our customers happy.
Service Provided:
Product:
Secret Weapon (Jose Oquendo): Joel Rife
Florissant, MO
good job by the technician
- Herbert Clarke
Thanks Herbert for the review. I will pass it along to Joel. Take care.
Florissant, MO
5 stars all the way the technician did a great job and I learned some new things about my garage door. I will recommend your company to all friends and family!
- Phillip Leeker
Thank you Phillip! We love to hear that we are satisfying our customers.
Product:
Black Jack, MO
Tech Jamey Ambercrumbie was prompt kind and courteous. Did his job in a timely fashion.
- Lamar Chapman
Lamar, thank you for the nice review. We strive for the best possible customer service. I will pass this along to Jamey.
Product:
Hazelwood, MO
If you want to do business with Precision Garage Door, be ready for two things: 1) Technicians who will tell you additional remote openers can only be purchased from them for $55 -- in truth, they are readily available at Home Depot/Lowe's for around $34. 2) A roughly 100% markup on a garage door opener. The unit I purchased was a Liftmaster 8355 -- $420. Readily available on sites such as Amazon for roughly half that cost. I understand markups; I understand a company needing to make profits; however, I don't put up with lies and I think a 100% markup is a bit excessive. This was my experience. I hope yours was better.
- Hans Smith
Product:
Florissant, MO
Precision came out promptly. They didn’t try to upsell us. Technician was efficient, knowledgeable, and explained everything.
- James Graser
Thank you James for the nice review. Customer service is our #1 priority...the rest will take care of itself.
Florissant, MO
Cal was very professional and very kind. He represented the company very well.
- Ines Santos
Thank you for the nice review.
Product:
314-367-4687
314-367-4687314-453-4904
314-453-4904314-549-8772
314-549-8772314-453-4904
314-453-4904314-549-8772
314-549-8772636-352-1404
636-352-1404636-543-2004
636-543-2004618-663-4041
618-663-4041Office: (314) 558-4427
82 Larkin Williams Ind Ct
Fenton, MO 63026
Office: (636) 223-4302
1475 Fairgrounds Rd
Suite 122
St. Charles, MO 63301
I selected you because if the ratings. I feel I chose the right company. I was comfortable with the tech and pricing. Very professional, personable and friendly. Thank you for service well performed!!!
- Margaret Goodwin