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about Precision Garage Door
Precision Garage Door of St. Louishas received 2123 reviews, averaging 4.93 Stars:
Affton, MO
Thank you for the awesome review!!! We love to hear that our customers are happy.
High Ridge, MO
Everything went smoothly from ordering to installation. They made this a very easy process.
- David Sabin
David, thank you for the kind review. I will pass your review to Jamey, the installer, as he too will be excited. Take care.
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Saint Charles, MO
Joel is fantastic! Love this company. Others in the area could learn from this companies commitment to customer service. Thank you
- Terry Whittum
Thank you Terry for the kind 5 Star review. Your words are nice vindication of what we are all about here and what we want to be like. Thank you.
Olivette, MO
Precision was prompt (came early on a Sunday morning!) - and efficient. The technician, John, was professional and pleasant and knowledgeable. I am very pleased with the results.
- Mary O'Reilly
Mary, thank you for the very nice review. Glad we are being noticed. Please let us know if there is anything else we can do for you.
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Edwardsville, IL
Very prompt and courteous !! Made time to come out on a Sunday when we were scheduled for Tuesday afternoon!
- Jeff Raftery
Thank you Jeff and I am glad we could make your Sunday time for you. We want nothing more than to make our customers happy...the rest will happen.
Ballwin, MO
As usual great job. On time and very courteous.
- David Smith
Thanks David!!! Please let us know if there is anything else we can do for you.
Granite City, IL
I was very impressed by the professionalism and promptness of the technician that came out to look at my garage door. He was very informative and not at all pushy in making a quick decision.
- Diana Voegele
Thank you Diana for the kind words. I will pass this on the Jason as he too will be happy. Please let us know if there is anything else we can do.
Herculaneum, MO
Shawn was amazing, that is intelligent and skilled. I was quite pleased that he showed me two options at fixing the garage door opener. I happily selected one and he did amazing work. I am so pleased with him and your company. I phoned after 2 p.m....I had prompt service. I will tell others about your firm and will call again if I need you. Thanks
- Sue Cresswell
Hello Sue, Thank you for the nice review. We are so glad that you were happy with your service. We strive to be prompt and efficient. Take care
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Affton, MO
John is very knowledgeable. Service call was due to a broken spring, but possible parts failures were noted. John explained the likely reasons for the failure and left it up to us to determine which parts to replace. His work was fast and efficient. Good job.
- David Stukenberg
David, Thank you for the excellent review. We work very hard to make sure our customers are happy. Glad you were. Take care
Oakville, MO
I am writing this review on 9/6/2018. We spent over $1000.00 on our garage door to have basically all new parts but that is not the reason for this review. After all of the work the door still closed rather hard, I called on Sunday 9/2/2018 and asked if someone could come by and check to see if it can be adjusted so it does not close so hard. I asked if there would be a charge and was told no. Today a tech named Adam came and my wife told me he was the most rude arrogant and condescending individual that has ever come to our home, My wife was so upset they way he talked down to her. You may want to call so she can give you the whole story. Our phone num
- Mike Lynch
Mr. Lynch, We are sorry for your bad experience and we are in the process of making it right. Prior to this review, we had left two messages for you at your home to see how we can help. I left one as did our Office Manager, Mike. I believe that since this review, you have spoken to Mike and alleviated the problem. I am glad you have had everything resolved. Thank you for your time
Ballwin, MO
My garage door openers were over 20 years old. Chris replaced everything but the actual doors. He was super friendly, worked fast, recommended a few things, and answered all my questions with ease. I am very happy with my new garage door openers. I highly recommend Precision!
- Bryan Kee
Hello "Happy Customer" I will pass this along to your Service Tech Chris as he will be happy to hear as well. Thank you
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Collinsville, IL
Joel arrived on time. He was friendly, informative, and professional. It was a pleasure doing business with your company. Joel made the repairs promptly and I was back to my day as I hoped. I will recommend your company to my friends and relatives! Thanks Again! Joe
- Joseph Peacher
Belleville, IL
5 star rating. Very professional, but at the same time, sensitive to the needs of the customer. Very efficient. Thank you for your response to my emergency in just a timely manner.
- Diane Webb
Diane, thank you for taking the time to fill out a review. We are so glad you were happy with your service and please let us know if there is anything else we can do. Take care
On time very friendly and provided excellent service.
- Valerie Trittschuh
Thank you Valerie for the very nice review
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Festus, MO
Tech was very knowledgeable and did a great job of repair.
- Heath Daugherty
Product:
Collinsville, IL
????Liars and cheats.....that what you get when you call Precision. They came out and destroyed my top section of my garage door. They said they would only fix it if I bought a $420 garage door opener from them. With all the added fees, they wanted $650 to change out my garage door opener. You can buy the exact same opener for $200 on Amazon and $225 at Home Depot. They are rip off scammers and should not be trusted. HORRIBLE SERVICE. They haven't heard the last of this situation. They still owe me a new garage door section.
- Michael Hayes
Hello Mr. Hayes, I am sorry for your frustration. I will call you to figure this out with you. I believe there has been a miscommunication. We did damage you top section after the opener failed to stop and reverse after meeting with an obstruction. We did let you know that we will replace the top section for free but would not hook it up again to your opener because the same outcome would occur. We never said that you had to buy an opener from us or had to buy one form us to get the free panel. I think that's the biggest miscommunication. I do believe that if you checked out the differences (Parts and Warranty) between our openers and the ones sold at retailers you would understand the price difference. We would be happy to install any Opener you purchased outside and the new free panel at the same time. I know that Mike our office manager and Jim our GM have both reached out to you and you have talked to Jim. We have left a couple messages at your house. You had told them that you have two jobs and that you would not be able to answer the phone during the day and for us to leave a message. We will contact you again see how best we can help you and feel better about your experience with us. Thank you
Ellisville, MO
Jason came to my home on August 29. He was prompt & very courteous & knowledgeable. He sent me an estimate for a new door, but I don't see it on my email. I need it to send my lawyer for court approval for a loan (I'm in bankruptcy). I would like a tech to come & see if my present garage door could be repaired for use until the new door comes. Where is the estimate he showed me?
- Richard Huck
Hello, thanks for the review and I will have Jason call you.
Dardenne Prairie, MO
Excellent Service! On time and professional, Thanks!
- Sara
Sara, thank you for the nice review.
Service Provided:
Product:
Secret Weapon (Jose Oquendo): Joel Rife
Ballwin, MO
The employees were very polite and courteous. They completed a quick inspection of the door, track, rollers, etc. and offered three options of service. Opting to replace only the broken springs, they completed the work very quickly. The price was reasonable. However, I felt charging a service charge of $59 in addition to labor and parts was unnecessary. I would call them again but ask for an estimate over the phone before setting an appointment.
- Chris Rosenthal
Washington, MO
Jason Mainard was very professional when he came to give me a quote on 2 new garage doors! I was drawn to your company by the many high rated reviews. Thanks for the timely response and professionalism though the process so far!
- Ben Breitenbach
Hello Ben and thank you for the nice 5 Star review. We know that customer service is the most important thing and why we love to hear about it from our Techs to our Sales team. Thanks again
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Fenton, MO
The service in setting up the appointment was handled very professionally. They took there time to find and earlier time slot for us to get the garbage door spring repaired. The service from the technician, Joel Rife was extremely professionally. I would recommend this company to anyone needing garage door service. I also appreciated the email with the photos of the technicians and who was assigned to our job. Made us feel a lot safer of letting a stranger into our home.
- Mike Conley
Thank you Mr. Conley for the nice review. I will pass this along to Joel. Have a great weekend.
Saint Albans, MO
Cody and Justin were professional and efficient. Very pleased with the outcome
- Woody Weigandt
Black Jack, MO
Justin and Cody did an amazing job fixing my garage door and explaining the issue. They were on time and had everything they needed readily available. Extremely polite and professional.
- Jennifer Cox
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Ballwin, MO
Justin was great! He diagnosed the issue and had a quote to replace the broken springs within the first 5 minutes. Took Justin about 10 minutes to replace and then test the door function. I will ask for him again to work on my garage door! Besides being friendly he is extremely knowledgeable and answered all the questions I had. Precision was great too as I am closing on the house I sold tomorrow and called Precision in a panic to get the door fixed before closing. Justin was at my driveway less than an hour after calling Precision. I cannot thank you enough for the quick turn around time!
- JD
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Barnhart, MO
Came out same day for estimate. Very knowledgeable and competitive pricing. Thank you!
- Stephanie Kullorn
Product:
Grover, MO
I am thrilled with the service Precision provided us today. It isn't often that a service company arrives early, but that worked perfectly with my schedule. I appreciated the phone call before arrival and the service provider was there when he said he would be. Thank you for your excellent service.
- Diana King
Thank you Diana for the nice review. I will pass this along to John, the tech, and he too will be pleased. We work hard to completely satisfied our customers so I am glad your are happy. Take care.
Hazelwood, MO
First visit $500 cost, parts replaced band work done by Chris K., thought problem was corrected. Today' s visit problem was solved by having the rail hammered straight, because door continued coming off hinge. This should have been done in the beginning, I feel we were taken advantage of in the first visit.
- Gloria Ebert
Hello Mrs. Ebert, Thank you for your review and information and I am sorry that we came up short. I did some followup and you were correct. The first tech replaced your rollers, along with other items, and to do so he needed to bend and open up the track to allow them in. It seems that he forgot to bent the track back on one side and thus allowing the rollers to slip out and the door coming off the hinge. I total miss on our part. I see that we sent another tech out and he discover the problem and fixed it. We did not charge you for that return visit, as we should not, and now I hope all is fixed. We have alerted the first tech to his mistake and believe he will be more careful next time. We deeply apologize for your inconvenience and truly appreciate your patience in the matter.
Glendale, MO
John was great and fully explained the problems and what to do to fix. Very professional and door works great now. Highly recommend!
- David Schulze
Thank you David for the nice 5 Star review. We work hard and try to improve every day. You input is much appreciated. Take care and enjoy the rest of your summer.
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St. Louis, MO
Service technician came the next day after our phone call. He came earlier than the scheduled time. Justin was very efficient and knowledgeable about his work. Explained what was needed and the options we had. He was super polite and very pleased with his work ethic and professionalism.
- Grace Fields
Thank you Mr. Turner. I will pass this review along to Justin as he will be very pleased as we are. Take care
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Saint Peters, MO
Throughout the inspection/bid I was ensured that most of my garage unit was brand new, including the steel door, yet multiple times I was pushed to replace my entire garage door when all that needed to be replaced were the cables. Once the technician finally understood all I wanted work on were the cables, he did a quick and efficient job, otherwise my rating would be even lower. I understand the need to upsell, especially when repairs are almost as costly as a new unit, but when all I needed was a small repair, it’s ridiculous to upsell an entire new product and I did NOT appreciate, what I take as an insult, trying to swindle the sale of a completely unnecessary new unit.
- Meghan R
Hello Meghan and we am sorry for your experience today. We looked up your account, safely inspection and talk to the Tech to see what we can find out. After further review, we think I found out what happened. We are again sorry that you felt you were being up sold on items that you didn't need. We believe you had your door rebuilt using some older parts from the previous door and since then, the bottom section had been damaged. Our Tech noticed the rust, wear and tear on the hinges, roller, cables, etc. along with the damaged lower section. We believe, and we may be wrong, but we believe he was letting you know that if you were to replace all the needed items described above...it would be less expensive to replace the whole door. We understand now that you just wanted to replace the broken cables and that was it. Totally understandable, sorry for the confusion and perceived pressure. If you need any additional work please contact me directly and I will follow the work done personally. Thank you Clark
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314-367-4687
314-367-4687314-453-4904
314-453-4904314-549-8772
314-549-8772314-453-4904
314-453-4904314-549-8772
314-549-8772636-352-1404
636-352-1404636-543-2004
636-543-2004618-663-4041
618-663-4041Office: (314) 558-4427
82 Larkin Williams Ind Ct
Fenton, MO 63026
Office: (636) 223-4302
1475 Fairgrounds Rd
Suite 122
St. Charles, MO 63301
Joel gave us really great service! He communicated extremely well from the time he phoned to confirm our appointment, to phoning when on his way, to his detail in communicating the issue of the seal replacement for the outside of the garage door. I hope to request him in the future!
- Gary Kartye