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about Precision Garage Door
Precision Garage Door of St. Louishas received 2100 reviews, averaging 4.93 Stars:
Ballwin, MO
Product:
Barnhart, MO
Came out same day for estimate. Very knowledgeable and competitive pricing. Thank you!
- Stephanie Kullorn
Product:
Grover, MO
I am thrilled with the service Precision provided us today. It isn't often that a service company arrives early, but that worked perfectly with my schedule. I appreciated the phone call before arrival and the service provider was there when he said he would be. Thank you for your excellent service.
- Diana King
Thank you Diana for the nice review. I will pass this along to John, the tech, and he too will be pleased. We work hard to completely satisfied our customers so I am glad your are happy. Take care.
Hazelwood, MO
First visit $500 cost, parts replaced band work done by Chris K., thought problem was corrected. Today' s visit problem was solved by having the rail hammered straight, because door continued coming off hinge. This should have been done in the beginning, I feel we were taken advantage of in the first visit.
- Gloria Ebert
Hello Mrs. Ebert, Thank you for your review and information and I am sorry that we came up short. I did some followup and you were correct. The first tech replaced your rollers, along with other items, and to do so he needed to bend and open up the track to allow them in. It seems that he forgot to bent the track back on one side and thus allowing the rollers to slip out and the door coming off the hinge. I total miss on our part. I see that we sent another tech out and he discover the problem and fixed it. We did not charge you for that return visit, as we should not, and now I hope all is fixed. We have alerted the first tech to his mistake and believe he will be more careful next time. We deeply apologize for your inconvenience and truly appreciate your patience in the matter.
Glendale, MO
John was great and fully explained the problems and what to do to fix. Very professional and door works great now. Highly recommend!
- David Schulze
Thank you David for the nice 5 Star review. We work hard and try to improve every day. You input is much appreciated. Take care and enjoy the rest of your summer.
Product:
St. Louis, MO
Service technician came the next day after our phone call. He came earlier than the scheduled time. Justin was very efficient and knowledgeable about his work. Explained what was needed and the options we had. He was super polite and very pleased with his work ethic and professionalism.
- Grace Fields
Thank you Mr. Turner. I will pass this review along to Justin as he will be very pleased as we are. Take care
Product:
Saint Peters, MO
Throughout the inspection/bid I was ensured that most of my garage unit was brand new, including the steel door, yet multiple times I was pushed to replace my entire garage door when all that needed to be replaced were the cables. Once the technician finally understood all I wanted work on were the cables, he did a quick and efficient job, otherwise my rating would be even lower. I understand the need to upsell, especially when repairs are almost as costly as a new unit, but when all I needed was a small repair, it’s ridiculous to upsell an entire new product and I did NOT appreciate, what I take as an insult, trying to swindle the sale of a completely unnecessary new unit.
- Meghan R
Hello Meghan and we am sorry for your experience today. We looked up your account, safely inspection and talk to the Tech to see what we can find out. After further review, we think I found out what happened. We are again sorry that you felt you were being up sold on items that you didn't need. We believe you had your door rebuilt using some older parts from the previous door and since then, the bottom section had been damaged. Our Tech noticed the rust, wear and tear on the hinges, roller, cables, etc. along with the damaged lower section. We believe, and we may be wrong, but we believe he was letting you know that if you were to replace all the needed items described above...it would be less expensive to replace the whole door. We understand now that you just wanted to replace the broken cables and that was it. Totally understandable, sorry for the confusion and perceived pressure. If you need any additional work please contact me directly and I will follow the work done personally. Thank you Clark
Product:
Wentzville, MO
It was one of the first garage door companies that came up on a Google search for the Wentzville area. The service and professionalism from the time I called (James) and throughout the service period (John) everyone was very professional and courteous. John was very thorough in explaining the process and answering all my questions and was a pleasure to deal with.
- Glenn Embley
Product:
Ballwin, MO
What turned out to be a rats nest of wiring was conquered with the persistent efforts of our tech Adam, thus saving us money. We wholeheartedly recommend Precision Door Service for all of your garage door needs!
- Alex Granda
A rat's nest!!! yikes! Thanks for the 5 star review and we are so happy we solved your problem. Take care and enjoy the rest of your summer. Clark
Saint Peters, MO
Excellent service and reasonable prices. The employees were great to work with and very professional. All questions were answered and I never felt like I was being oversold, but actually helped to get the best door for my price range and quality. I would definitely use again and refer. I do also like how the webpage shows the employees. Makes me feel they care about the customer and safety.
- Erica Pallardy
Hello Erica, Thank you for taking the time to provide a review. We love our 5 star reviews. Jeff will be happy as well.
Festus, MO
The service was very quick and efficient. John was very knowledgeable and did a great job. The only complaint that I would have is the over the phone estimate, it was off by $160. I will use Precision in the future and hope to get the same repairman.
- Scott Sanders
Hello Scott and thank you for the very nice 5 star review. John, our Tech, will be very happy too. I will review our on-phone quoting system after listening to your call and see if we can get better at more accurate pricing. It is just so tough to know exactly what is going on at the site and the extent of the repair until we set eyes on it. We will try to get better at it...I promise. Thanks again.
Oakville, MO
Excellent service!! Thanks!
- Nicole Mcrae
Nicole, thank you for taking the time to give us a 5 Star review. The best possible service is so important to us.
Service Provided:
Product:
Secret Weapon (Jose Oquendo): Joel Rife
Wentzville, MO
Great service
- Rodeny Highfill
Hello Mr. Highfill, Thank you for the 5 Star review. We are so glad we provided the service you deserve. Take care.
Black Jack, MO
Service was quick and fast, very satisfied
- Morris Sampson
Excellent! Thank you for your nice review.
Dardenne Prairie, MO
The service man was right on time and will experience in is duties
- Bernard Dawdy
Mr. Dawdy, thank you for taking the time to review us with a 5 star. Please let us know if there is anything else we can do to.
O’Fallon, MO
Called and came the next day. Adam called ahead of time, showed up on time, fixed garage door opener and explained in detail the problem. Great job.
- Properties Ravin
Thank you for the nice review! I will let Adam know as he too will love to hear of the 5 star review.
Collinsville, IL
My niece suggested your product. Service man was on time, polite and did a thorough job.
- Bunte Ellison
So cool to hear of this referral and the 5 star review. This let's us know that we are doing it right and will continue to try and improve.
Service Provided:
Product:
Secret Weapon (Jose Oquendo): Joel Rife
Glendale, MO
Good experience with the technician who visited our home. He tried to find the best and most affordable solution for us.
- Bret Heinrich
Mr. Heinrich, we like 4 star review but not as much as 5 star reviews. We will have someone call you to see if there is something else we can do to make the experience better for you. Or at least, find out where we came up a little short and work to improve going forward. Thanks for the feedback.
Product:
Arnold, MO
Prompt weekend service with great communications as to problems found, options for repair and ready to perform any service i wished immediately. John was great to work with and very professional and personable.
- Tim Krueger
Thanks you Mr. Krueger. We are so happy your experience with Precision went well. Please let us know if there is anything else we can do or if you have any questions.
O’Fallon, MO
Service was five star. I thinks this says it all
- Billy Ashley
Mr. Ashley, Thank you for the nice review. We love it when our customers are happy.
Service Provided:
Product:
Secret Weapon (Jose Oquendo): Joel Rife
Manchester, MO
I was surprised the see the opener that was the right type didn't resolve the problem and a special had to be ordered. It has not arrived yet. Please notify me when it can be installed. Thanks Tom Burkard
- Thomas Burkard
Thanks Tom for the communication...we will keep you updated to the progress. Take care
Product:
Lake Saint Louis, MO
John was very professional and he took care of the problem. The spring was broken. I would recommend them in my neighborhood.
- Paul Brauner
Black Jack, MO
Appreciated call saying tech could come earlier than scheduled time window. Disappointed that a Lifetime Warranty from previous work is not a Lifetime Warranty even though paperwork from previous work clearly showed there was a Lifetime Warranty. Though I am obviously a senior citizen, I was not offered as senior citizen discount.
- Jerry Eichholz
Hello Jerry, Thanks for the insight and I will review the work done and see what the deal was on the Lifetime Warranty as well as the senior discount. Thanks Follow-up - It looks like you had a broken spring and some bearing plates that needed repair.
Product:
Oakville, MO
I needed a spring repair. I called and got same day service to fix it. Used the website to get quote for a new door. Purchased the door during repair visit. Repair & New Door (Springs/Rails/etc.) all worked and looked great. Thanks!!!
- Jim Garrison
Jim, thank you for the very nice 5 Star review. Please let us know if there is anything else we can do for you.
Product:
Ballwin, MO
I was able to get a service call within an hour of my initial call. Joel was very professional and did a great job. Thanks for the great service.
- John Como
Florissant, MO
Jason was great to work with today. He was prompt & knowledgeable. I do want to add, that I was referred to Precision by my Neighbor Tim Mayer. He said he may get a $50 gift card etc. I mentioned this to Jason, but making sure that this was passed along
- Rob Urish
Hello Rob, thank for the 5 star review. I will pass along the referral information.
Product:
Fenton, MO
Adam came out to take a look at a garage door that was giving us problems, it would sometimes start to close then go back up but was inconsistent in what it did. He diagnosed it was the opener but also examined the rollers, tracks and springs. We ended up having him install a new opener that same day. He determined that everything else was good and explained what he was seeing as he did the inspection. Very knowledgeable, extremely nice and worked quickly. Would definitely recommend Precision and Adam if anyone is having problems.
- Donna Brisco
Thank you Donna for the kind word and excellent review.
Product:
O'Fallon, IL, IL
Service was quick and Adam was very polite and knew exactly what he was doing. We are very pleased with Precision door service and will use them in the future.
- Misuk Kim
Excellent! Thank you for the nice review....I will let Adam know
Product:
St. Louis, MO
I chose your company because I have a Lift Master garage door opener. I found John to be very personable and was very satisfied with the service. The service that was performed was to replace most of the hardware.
- Marilyn Baum
Thank you Marilyn for the kind words. We love our 5 star reviews and when we receive referrals.
Product:
Eureka, MO
On time and knowledgeable. Would use again.
- Angela Rollins
314-367-4687
314-367-4687314-453-4904
314-453-4904314-549-8772
314-549-8772314-453-4904
314-453-4904314-549-8772
314-549-8772636-352-1404
636-352-1404636-543-2004
636-543-2004618-663-4041
618-663-4041Office: (314) 558-4427
82 Larkin Williams Ind Ct
Fenton, MO 63026
Office: (636) 223-4302
1475 Fairgrounds Rd
Suite 122
St. Charles, MO 63301
Justin was great! He diagnosed the issue and had a quote to replace the broken springs within the first 5 minutes. Took Justin about 10 minutes to replace and then test the door function. I will ask for him again to work on my garage door! Besides being friendly he is extremely knowledgeable and answered all the questions I had. Precision was great too as I am closing on the house I sold tomorrow and called Precision in a panic to get the door fixed before closing. Justin was at my driveway less than an hour after calling Precision. I cannot thank you enough for the quick turn around time!
- JD