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about Precision Garage Door in:
St. Charles County, MO
Precision Garage Door of St. Louishas received 448 reviews, averaging 4.92 Stars:
Lake Saint Louis, MO
Product:
Saint Peters, MO
Have used your company before and I have always been pleased. The work done today was to repair the garage door and the service man Joel was very professional, courteous and knowledgeable.
- Linda Malensky
Hello Bernie, Yeah!!! 5 Stars!!!! Joel will love it! I will let him know. We work hard to earn our 5 star reviews. It's why get up in the morning. Take care Clark
Service Provided:
Product:
Secret Weapon (Jose Oquendo): Joel Rife
Saint Peters, MO
The service included replacing springs, rollers and the bottom weather stripping (which initiated the call). Precision was one of the companies recommended by Home Advisor. The service was scheduled the day following my call. The service technician, John Nair, was very professional and extremely knowledgeable with 18 years of experience. He offered several repair alternatives. The entire repair was completed in about 90 minutes and includes a 5 year parts and labor warranty. The door now operates smoothly and much more quietly. I'm am very pleased with the overall experience with Precision, although the quoted price was higher than anticipated.
- Bob Burnham
Thank you!!!!! We love our 5 STAR ratings. We work every day to earn a 5 Star review and love it when it happens. We only want 5 star reviews and working for a perfect record. Thanks again Clark
Product:
Dardenne Prairie, MO
John was very prompt and did a excellent job at inspectioning my problem on the garage door. He explained all that needed to be fixed and gave me options for repairing it.John was very professional, friendly and very knowledgeable and finished the job in a timely manner. Thanks John, I will definitely recommend Precision overhead garage door service to all my friends and family.
- Michael Boyd
Michael, Thank you!!! I will let John know as he too will be happy to hear he did well. Please let us know if there is anything else we can do for you. Clark
Product:
O’Fallon, MO
I actually chose Precision for my garage door issues because I backed through my garage door and needed help fast. John came out and took care of everything. Then, we bought new garage doors, so obviously I used Precision again. Jeff came out and installed them. He was professional, efficient and friendly. It was a wonderful experience!!!
- Steve Stoner
Lisa thank you!!! You are part of the Precision family now and we will do our best to take the best possible care of you. Take care Clark
Product:
Saint Charles, MO
I have nothing but praise for installer John.He was knowledgeable and answered all my questions. I will definitely recommend him and your company to my friends for any garage door needs.
- Michael Killian
Hello Michael. Thank you for your 5 Star review!!!!! We pride ourselves on the best possible service. Thank you
Product:
Saint Peters, MO
Good service and technicians, reliable company.
- Lee Schwellensattl
Saint Charles, MO
Excellent job by your technician John Nair. He presented me with all the options without pressuring me in any way on which one to select. He has a most pleasant personality.
- Esther Fenning
Product:
Dardenne Prairie, MO
Everything went very good. He looked at the problem and did an excellent job of fixing it. I was going to try and fix it myself but after seeing all the things he did, that I would never had thought to do, I am glad that I called your people to fix the door. He was very friendly and made sure everything worked well before he left. Thanks for the quick response and the price was very reasonable.
- Robert Dolenz
Wentzville, MO
My repairman was John Nair - he was prompt, courteous, knowledgeable, and friendly. The spring broke on my door and I called in the evening and he was at my house the next morning about 7:45am. He assessed the problem and it was fixed within an hour. I like that I was given 3 options for the repair. I chose the most expensive option, but I feel confident my door is better quality now, than when I purchased my house 2 years ago. I also like that employees' photos are on your website so you know who to expect when they arrive at your house.
- Nancy Metzner
Product:
O’Fallon, MO
Honestly I called four other companies and you guys were the only ones that could make it out that same day. Still super happy with the service. John did a great job!
- Joseph Gurrieri
Awesome! Love to hear it. We try very hard to out service the competition. We work on it every day and take great pride in our work.
Product:
Saint Charles, MO
This was our first experience with Precision and it was great! We called on a Sunday, had an appointment for the same afternoon, the technician was able to come earlier than expected, and everything was completed quickly. 3 hours from the time I called and we basically had a new door. John was friendly, knowledgeable, and offered some great tips. Great first impression!
- Irene Iver
"First experience with Precision" Welcome to the family! Thank you for the nice review. We work hard to out service the competition. WE take pride in it. Take care.
Saint Charles, MO
We have used Precision before. We really appreciate the quick & reliable work. Our technician, Adam Pellegrine, was informative & patient w/my questions. He was professional which is so important when someone is at your home. Thanks Precision another job well done!
- Gary & sharon Robnett
You are welcome ! And thank you! Please let us know if there is anything else we can do for you. Take care
Product:
Dardenne Prairie, MO
Great service couldn’t be more happy
- Colin Summers
Colin, we try our hardest to out service our competition and take great pride in our work Thank you
O’Fallon, MO
Joel did a terrific job on the install of a new unit. Very pleased. He helped me sync up my car to the garage opener.
- Gary Kovarik
THANK YOU! We pride ourselves on great customer service and love hearing that we have met that goal. We work every day to improve and will keep doing that. Take care.
Service Provided:
Product:
Secret Weapon (Jose Oquendo): Joel Rife
Dardenne Prairie, MO
Great job Joel!
- Gary Deffendall
Yeah! Thank you
Dardenne Prairie, MO
When our 20 year old garage door opener started acting up I called Precision (we've used them one time previously) and they were able to schedule an appointment the very same day. John Nair, Service Technician, was extremely polite and professional, troubleshooting, explaining everything, and installing our new opener. Precision is very fortunate to have someone like John who represents your company in such a professional manner. thanks John!
- Steve Saulich
Steve, we love our 5 star review but love even more that you were happy with the service you received. Take care
Product:
Lake Saint Louis, MO
I am a repeat customer and have been quite satisfied with a quick response and a knowledgeable technician.
- David Willard
David, we love repeat customers. Thank you for the business and so happy we could help you out.
Saint Peters, MO
Office staff, schedulers, and field/ installer (Chris) were great. Communication was also very good throughout the process.
- Pete Mohs
Product:
Troy, MO
internet, work previously performed. You have good people, Thanks for good service. Willl call your company for all future needs
- Jim Martin
O’Fallon, MO
John came out and fixed my garage door after I backed into it. He was kind, helpful, knowledgeable and efficient. He made a bad experience much better. It was greatly appreciated. I would absolutely recommend John and Precision to anyone.
- Lisa Stoner
Foristell, MO
Five Stars. So grateful that Precision Garage Door was able to work us into their schedule so quickly as our cars were trapped in the garage due to broken spring. Everyone I talked to was so friendly and professional. I will definitely call them next time I need garage door help and would heartedly recommend this company.
- Kelly Garrett
Wentzville, MO
Justin showed up 15 min. after I called that was Great and he explained what needed to be done to repair the door. He was very knowledgeable and very efficient. Justin was very polite and did a very good repairing the door. And yes I would tell my friends to use your company if they need repairs on there garage doors.
- Ted Wilson
Ted, what a great review!!! We want to treat our customers like family and love it when we make them happy. Thank you for the nice review.
Product:
Saint Peters, MO
I was able to get a service tech out only an hour or so after I called to schedule my repair. The service tech was very clear about pricing up front and gave me several options to choose from with little pressure. He completed the job quickly to my satisfaction. Overall very pleased with the service. Replacing these door springs is VERY dangerous and something no one should DIY. Leave it to these guys.
- Gary Mcneil
Hello Gary and thank you for the very nice review. I am so glad your were so pleased. I hope you will use us again so we can earn a full 5 star review. We live on them. Thank you and take care.
Product:
Saint Peters, MO
Joel was on time professional covered my repairs and compleated the job in moderate time.
- Ron Kinnison
Ron, thank you for the very super 5 Star review! We sure appreciate your business.
Dardenne Prairie, MO
Your company was the only one that I spoke to a person and I was able to schedule an appointment for first thing Monday morning.
- Paul Neske
Paul, thank you for the 5 Star review! Let us know if there is anything else we can do for you.
Saint Charles, MO
I was very impressed with Cody who was the technician on my service call today. He solved the problem immediately and did an excellent job of explaining in detail how the problem happened. If I need to use your service again, I will ask for him. Thank you Cody!
- Glenda Ward
Glenda, Thank you for taking the time to give us such a nice review! We love to hear that our customers are happy with our service. That's our #1 goal.
Wentzville, MO
I chose precision because of what I herd about them word of mouse. Chris was excellent and did a great job. Will use you in the future.
- Steve Long
Product:
Wentzville, MO
10/2/18 we had a visit by Adam Pellegrine to repair our garage door. Adam showed up on time and carefully and clearly explained our repair options. We chose an option and he completed the work in a timely manner. Adam was both professional and personable. We would definitely use and recommend your company in the future.
- Edith Talley
Hello and thank you for the super nice 5 star review!! The customer is our main focus.
Product:
Saint Peters, MO
Good service
- Lee Schwellensattl
Mr. Schwellensattl, Thank you for the very nice 5 Star review...We never get sick of getting them. I will pass along to the Tech
314-367-4687
314-367-4687314-453-4904
314-453-4904314-549-8772
314-549-8772314-453-4904
314-453-4904314-549-8772
314-549-8772636-352-1404
636-352-1404636-543-2004
636-543-2004618-663-4041
618-663-4041Office: (314) 558-4427
82 Larkin Williams Ind Ct
Fenton, MO 63026
Office: (636) 223-4302
1475 Fairgrounds Rd
Suite 122
St. Charles, MO 63301
Precision is great service company, and they have to be one of the best communicating companies I have every worked with. If I could give them 10 stars, I would in customer service. I had a broken torsion spring on my 16x7 garage door, and my garage door was out of commission! I called them at 7AM the next day, and they had someone at my door within 2 hours! I got an e-mail from them stating the status, and a phone call from my service tech letting me know he was ahead of schedule and could come earlier than anticipated. At that point I was impressed. The only glitch, and the reason for me knocking them down two stars was their quote. (Read further). I am a handy person; I do most of my own home-remodeling projects and maintain my own vehicles services (oil changes, etc.), but didn't feel comfortable at first trying to fix the garage door because of all safety concerns of springs, so I called Precision. I dropped Precision two stars because I felt their prices were a very steep, almost to the point where they are taking advantage of the market knowing you are stuck without them fixing your door. The technician originally quoted $500 that included a stiffener plate for the opener (that tore my garage door when the spring broke) and a replacement center bearing (which was at the end of life), and I just felt the price was not fair market. I was expecting $200-300, and was not ready to pay $500 to have my 25 year old garage door fixed when the hinges and rollers are all starting to show signs of fatigue. Therefore, I declined the service despite a nominal ($59) service charge fee and decided to fix myself. (Keep in mind - I was willing to pay $200 or even $350 to have the door repaired, but when I got the quote - I felt taken advantage of, and at that point - the price did not matter.) I ordered two new springs, and an industrial-grade center-bearing on Amazon), and a stiffener plate for my garage door from Lowes and wound up doing the project myself for less than $75. Granted, Precision pays their service techs (probably $50/hour), but I was amazed at how much markup Precision has in their quotes, so if you are a person who cannot fix things, then you are stuck paying the price! No knock on Precision as they did a great job servicing me, but I believe their prices are 50% higher than I expected. If you are a person that has no home-improvement skills, then you are stuck paying $400-$500 to have your springs replaced .. but, if you are somewhat handy, then don't be afraid to replace the springs yourself at a fraction of the cost. As long as you don't have extension springs, the risk of getting hurt is almost negligible.
- Daryl