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Glen Lemp
Average: 4.69 stars
Glen Lemp's Bio:
Glen is from the Saint Louis Area and has two children. He enjoys the Cardinals baseball team and grilling in the summer time. Glen also has two dogs and a hamster named Nugget.
Festus, MO
UPDATE: All taken care of...Customer is happy. Thank you. Hello Sherry and thank you for the report. I just tried calling you to discuss your experience last week. Glen contacted me right after his departure from your house, as he sensed your displeasure, and we discussed the situation. We are sorry for any confusion that may have occurred from our call center regarding the $79.00 service fee. I believe he preformed a safety inspection and offered to replace the safety eyes with your approval. I will try you again to see how best we can work this out for you. Thank you Clark President
St. Louis, MO
Wow, Precision Garage Door Service is the best!!! From the helpful phone conversation with the nice lady that took my call, to Glen Lemp the technician, I received all the information I needed. Plus, everyone was so nice. I would recommend Precision to everyone. Thank you for taking care of my problem is such a professional way.
- Faye Probus
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Residential Technicians: Glen Lemp
Mascoutah, IL
Great service today, just like last time I used them. Booked appt online night before. Technician Glen showed up as scheduled with everything needed to fix the issue. He was very professional and courteous. Issue resolved in a timely manner.
- Lance Q
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Residential Technicians: Glen Lemp
Oakville, MO
Fast, friendly and professional, couldn’t ask for anything more. Very nice young man!
- Dave Fischer
Festus, MO
I found this company through a Google search. The process of actually setting up an appointment easy but I was less than pleased about the quality of the phone reps who provided my initial bids. They had limited product knowledge and had to put the phone down more times than I would have expected to double check on their responses. I was, however, pleasantly surprised that I could have a service tech out the next day with several options for a service call. I then had the sinking feeling that I had contacted a low quality company if they had that much availability. Unfortunately, the next set of issues were primarily my fault. I ran into some unforeseen complications in my day and could not be home in the window of time I booked. I was not able to be near my phone so I also missed a call from the tech alerting me that he was on his way. By the time I was able to get to a phone, I tried to return his call which rang through to the main office. I was 40 minutes away and would have been home 15 minutes after the tech arrived. Again, I understood that this was my fault and I was informed that the tech might wait since I was the last service stop of the day. However, after touching base with the service rep I was told he could not wait. I called back when I arrived at home later that evening to reschedule but this time the phone rep was extremely caring and showed a lot of empathy. She scheduled me for the next day in the afternoon and all was good. When the next day arrived, I did not receive any alert call or text indicating a service rep was on the way. Regardless, Glen showed up within the time block I was quoted. This is when everything changed — to the positive. I was so impressed with Glen’s level of service especially when I had what turned out to be something not as straightforward as we thought. He kept me informed every step of the way and explained everything that he was doing and provided me options. In addition, he shared what I should be looking out for and what I should be considering next, as well as what I didn’t need to address right away. I feel like my interaction with Glen completely turned around my perception of the company and now I wouldn’t hesitate to recommend Glen to anyone else. He actually addressed multiple service issues so the next question response is not accurate.
- Gloria Park
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Residential Technicians: Glen Lemp
St. Louis, MO
Thanks to the entire staff at Precision Doors. The staff members I scheduled the appointment with were friendly and helpful. They sent text messages keeping me informed until the service technician arrived. Glen Lemp did a great job! He explained everything to me, and asked if I had any questions or concerns. Glen was very efficient and knowledgeable. Thank you Precision team members! ????????
- Jim V
Ellisville, MO
This company was very professional, starting with the lady who answered the phone, as well as the technician who showed up to do the job. They came on time, did a very nice neat job, and I highly recommend them.
- James Comunale
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Residential Technicians: Glen Lemp
St. Louis, MO
Came out the same day as my call. Friendly, professional. Solved my problem.
- Karen Isbell
Saint Charles, MO
I chose you becaus I thought you could repair my Chamberlain garage door opener. Greg was very helpful and spend a lot of tim with me explaining what was wrong. Unfortunately he didn't a part on the truck to fix it. I'm deciding what what to do next.
- Jack Sandridge
Bethalto, IL
Thank you, Glen! We appreciate your prompt, professional service!! Allen & Alice Reynolds
- Allen Reynolds
Oakville, MO
Technician was friendly and professional. He presented options on repairing the door including diy. I opted to let him do the repairs. He did a great job within the time he estimated
- Ken Becker
Dardenne Prairie, MO
Great service from office person to Glenn, who did the repair . The work was fast and professional. I highly recommend Precision Door and Glenn.
- Steve Witt
Festus, MO
Great job Glen , very professional Thank you !
- Robert Windal
Product:
Residential Technicians: Glen Lemp
314-367-4687
314-367-4687314-453-4904
314-453-4904314-549-8772
314-549-8772314-453-4904
314-453-4904314-549-8772
314-549-8772636-352-1404
636-352-1404636-543-2004
636-543-2004618-663-4041
618-663-4041Office: (314) 558-4427
82 Larkin Williams Ind Ct
Fenton, MO 63026
I arranged appointment with PGD representative who advised there would be a service charge & would allow a senior citizens discount. I advised the representative of EXACTLY what was needed to be done, simply just strip & reconnect a wire on 1 of the reverse safety sensors at bottom of garage door which would not allow the door closed. Apparently an animal had chewed the wire. The technician came out, didn’t examine or even touch anything, but just writing on his clipboard tried to overcharge me for extra work that I didn’t need, totaling $320! Also implied 3 times, that I lied about what the representative told me concerning the senior citizens discount & advised that he & his manager would be reviewing the taped phone conversation. I asked the technician to leave and regrettably gave him a check for $69 to get him off of my property. Basically so he could stand there & B.S. me for 5 minutes. I definitely would not recommend this company if they condone their staff with such unethical practices.
- Sherry R