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about Precision Garage Door in:
Festus, MO
Precision Garage Door of St. Louishas received 32 reviews, averaging 4.75 Stars:
Festus, MO
Festus, MO
I arranged appointment with PGD representative who advised there would be a service charge & would allow a senior citizens discount. I advised the representative of EXACTLY what was needed to be done, simply just strip & reconnect a wire on 1 of the reverse safety sensors at bottom of garage door which would not allow the door closed. Apparently an animal had chewed the wire. The technician came out, didn’t examine or even touch anything, but just writing on his clipboard tried to overcharge me for extra work that I didn’t need, totaling $320! Also implied 3 times, that I lied about what the representative told me concerning the senior citizens discount & advised that he & his manager would be reviewing the taped phone conversation. I asked the technician to leave and regrettably gave him a check for $69 to get him off of my property. Basically so he could stand there & B.S. me for 5 minutes. I definitely would not recommend this company if they condone their staff with such unethical practices.
- Sherry R
UPDATE: All taken care of...Customer is happy. Thank you. Hello Sherry and thank you for the report. I just tried calling you to discuss your experience last week. Glen contacted me right after his departure from your house, as he sensed your displeasure, and we discussed the situation. We are sorry for any confusion that may have occurred from our call center regarding the $79.00 service fee. I believe he preformed a safety inspection and offered to replace the safety eyes with your approval. I will try you again to see how best we can work this out for you. Thank you Clark President
Festus, MO
I found this company through a Google search. The process of actually setting up an appointment easy but I was less than pleased about the quality of the phone reps who provided my initial bids. They had limited product knowledge and had to put the phone down more times than I would have expected to double check on their responses. I was, however, pleasantly surprised that I could have a service tech out the next day with several options for a service call. I then had the sinking feeling that I had contacted a low quality company if they had that much availability. Unfortunately, the next set of issues were primarily my fault. I ran into some unforeseen complications in my day and could not be home in the window of time I booked. I was not able to be near my phone so I also missed a call from the tech alerting me that he was on his way. By the time I was able to get to a phone, I tried to return his call which rang through to the main office. I was 40 minutes away and would have been home 15 minutes after the tech arrived. Again, I understood that this was my fault and I was informed that the tech might wait since I was the last service stop of the day. However, after touching base with the service rep I was told he could not wait. I called back when I arrived at home later that evening to reschedule but this time the phone rep was extremely caring and showed a lot of empathy. She scheduled me for the next day in the afternoon and all was good. When the next day arrived, I did not receive any alert call or text indicating a service rep was on the way. Regardless, Glen showed up within the time block I was quoted. This is when everything changed — to the positive. I was so impressed with Glen’s level of service especially when I had what turned out to be something not as straightforward as we thought. He kept me informed every step of the way and explained everything that he was doing and provided me options. In addition, he shared what I should be looking out for and what I should be considering next, as well as what I didn’t need to address right away. I feel like my interaction with Glen completely turned around my perception of the company and now I wouldn’t hesitate to recommend Glen to anyone else. He actually addressed multiple service issues so the next question response is not accurate.
- Gloria Park
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Residential Technicians: Glen Lemp
Festus, MO
Thank you for the fast and friendly service. Job well done!
- Gary Coplin
Festus, MO
Great job Glen , very professional Thank you !
- Robert Windal
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Residential Technicians: Glen Lemp
Festus, MO
Thanks Jonathan for your prompt service and your expertise.
- Tom Spence
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Residential Technicians: Jonathon Hand
Festus, MO
Matt Brewer came out to fix my garage door springs and did an excellent job, he explained the work and completed it in a timely fashion! The greensky fiance was easy to apply for and saved me from having to pay everything up front.
- Gregory Clements
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Residential Technicians: Matthew Brewer
Festus, MO
Company was on time and communicated well with who our technician would be. He worked quickly and efficiently and had our problem fixed in no time! We would highly recommend this company. Very professional.
- Heather K
Festus, MO
5 star Rating for Andrew Maul Great tech very knowledgeable on Garage Repairs covered other issues what was going on with the garage door (Great service)
- John Stout
Festus, MO
My garage door opener is acting up. Doesn’t always open have to open and close a couple times before door will fully open. Total waste of time for your technician and a waste of my $89 that I had to pay for him to come out only to tell me oh we don’t service that brand of opener. So he said we’d have to sell you a new one because we can’t repair that one. So sell me and install a new one for $729 I don’t think so, total rip off. Maybe better business practice would be for Precision Door to ask customer what brand of opener they have to see if it’s one you service before sending someone to come out only to find out you don’t service it. Also give an estimate over the phone on prices of openers and install costs. Most customers can explain how big their garage door is for proper size. But your current way is great for you to collect $89.
- Sue Ott
Festus, MO
We used Precision while living in Waterloo Il and remembered excellent work on our garage door on the house and the door on a freestanding garage - we were surprised you remembered us - Ryan Fisher surpassed my expectations -
- Henrietta Pringle
Service Provided:
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Residential Technicians: Ryan Fisher
Festus, MO
Great experience, Megan called ahead of arriving, arrived when stated, she did the repair quickly, she was friendly and professional, I would definitely recommend her to fix your garage door.
- Robert Toohey
Festus, MO
Very guick, knowledgeable, and the tech cared about the job. I would hire Precision Overhead Door again
- Larry Mcdowell
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Residential Technicians: Will Mulholland
Festus, MO
Outstanding service. Technician (Joe) was very personable and provided great detail about the door and recommendations! Our door (one of the springs) failed on a Saturday and they were able to make the repair the next morning without any extra charges. We will use them again without a doubt!
- Robyn Mann
Festus, MO
From scheduling to installation everything was so easy. The technician, Joe, was very knowledgeable of the product and had no issues with installation and integrating our other door openers. He went the extra mile to make sure everything was programmed right, greased the doors I had up already and made sure we understood everything.
- Angie Lednick
Product:
Festus, MO
I would absolutely recommend Brent Gregory with precision Door Services. Brent Gregory was courteous, knowledgeable and efficient in his work. Thank You Brent. I was really not expecting someone to show up today. So when The young lady who took my call said we would have someone out today, between 10 am and 12 pm. I was shocked!! I'm not sure who the Young lady was who took my call but Thank you!!! Team effort!!! In conclusion. I would highly recommend Precision Door Services to friends and family I will use them again. Brent Gregory-10 Young lady who answered my call-10 Precision Door Services-10
- Rich Yokum
Festus, MO
Brent was very professional and personable. I highly recommend Brent and Precision Garage Doors.
- Dottie Pierce
Festus, MO
We had an issue with our 23 year old garage door opener. I called Precision and got an appt for the same day. Shawn came out and was very knowledgeable and professional. Explained everything, answered all my questions without hesitation, and installed a new garage door opener. Very good experience! I would highly recommend them.
- Cheryl Wegener
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Festus, MO
Highly professional and courteous. Extremely knowledgeable and friendly.
- Audrey Poirrier
Audrey, thank you for taking the time to write a review. We believe we have the best service technicians in the industry...plus they are great guys. Wish we could find more and some females too. Take care. Clark
Festus, MO
Friendly, honest, fast and a 7 year warranty.
- Jason Bell
Jason, thank you for the 5 Star review!! We are so happy you are a customer of ours. I promise we will work hard for you. Welcome to the family Take care, Clark
Product:
Festus, MO
Awesome job!!! Looks great!!!
- Peggy Ashby
Thats a big thank you!!!
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Festus, MO
Arrived as stated, tech was informative and helpful. Service was fast. Have used Precision door in the past and will use again.
- Robert Toohey
Festus, MO
Had a lot of issues going on... check BBB Aplus rating started reading reviews and call set my appointment to fit my schedule ....they call before arriving with a pic of your Tech. my wife was very pleased with that...Dan McDonnell was the Tech he explained what was going on what needed to be replaced....had the old thing sounding like new again....everything that needed replaced was right on the truck!! Thank you for a job well done Dan!!! thank you Precision !!
- Robert Bone
Thank you Robert !!! I ma glad your did your research before calling us. We are proud of our reviews and work hard to make sure the customer is happy. If we do that, the rest falls into place. Take care
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Festus, MO
I checked on line and read you had good service and good name
- John Standard
Product:
Festus, MO
Precision acted fast and got my garage door spring fixed quickly. Chris Koch serviced our garage and was very friendly, professional, and knowledgeable. Will certainly refer Precision to others.
- David Parchim
Hello David and yippeee! A 5 STAR rating!!! We work hard to provide the best possible service and its great to know it is happening. Take care Clark
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Festus, MO
Codie Mugfor Informed us in every step. Fast and friendly. 5 star service.
- Andrew Green
Festus, MO
Precision sent a technician out within 2 days (to meet my schedule). The tech evaluated my garage door and opener. He then explained what needed to be fixed or replaced and gave me 3 estimates. I accepted and he installed a new opener that day. All done professionally and within a couple of hours. Great service.
- Barbara Garrett
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Festus, MO
Tech was very knowledgeable and did a great job of repair.
- Heath Daugherty
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Festus, MO
The service was very quick and efficient. John was very knowledgeable and did a great job. The only complaint that I would have is the over the phone estimate, it was off by $160. I will use Precision in the future and hope to get the same repairman.
- Scott Sanders
Hello Scott and thank you for the very nice 5 star review. John, our Tech, will be very happy too. I will review our on-phone quoting system after listening to your call and see if we can get better at more accurate pricing. It is just so tough to know exactly what is going on at the site and the extent of the repair until we set eyes on it. We will try to get better at it...I promise. Thanks again.
Festus, MO
Very courteous and knowledgeable. Trust your company and always call you if I have a problem.
- Koester
Thank you for the very nice 5 Star review..
314-367-4687
314-367-4687314-453-4904
314-453-4904314-549-8772
314-549-8772314-453-4904
314-453-4904314-549-8772
314-549-8772636-352-1404
636-352-1404636-543-2004
636-543-2004618-663-4041
618-663-4041Office: (314) 558-4427
82 Larkin Williams Ind Ct
Fenton, MO 63026
Matthew explained the condition of the garage door and any service it would need.
- Bernadine McNabb